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26-27 ADM Human Resources Director
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TX
…internal controls, and uses data to recommend improvements in program administration and employee service. Implement legally sound and effective HR management programs, policies, and…
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Technical Project Manager
Autoscience
Menlo Park, CA
- Experience as a Project Manager, Program Manager, or Technical Program Manager at a fast moving software or AI company
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Assistant Director of Nutrition and Menu Planning
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Menu Planning, Nutrition, and Program Development
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Field Account Manager
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The primary role of the Field Account Manager is to oversee the order process from PO to delivery for the Local Solutions business line. The Field Account Manager will be responsible for…
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The successful candidate will participate in a comprehensive training program designed to develop the operational, personnel management, and leadership skills necessary to eventually…
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Retail Warehouse Supervisor
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Produce Clerk - Winters, CA
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Professional development with career growth opportunities within the company.
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Medical Assistant, Community Based Practice
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May work in the office setting or assist with home visits when needed and directed by manager.
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Directs department Quality Assurance and Performance Improvement Program in conjunction with the Food Services Manager; ensures compliance with departmental policies and procedures.
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Maintenance Supervisor
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- $30 to $33 USD / hour
Perks and more: Mentoring. Professional development. Discounts. Tuition reimbursement. Robust recognition program. And we’re just getting started.
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Auditing Manager for the Mineral Audit Division 2026-02685
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State of Wyoming
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UO
Stationary Engineer (8253C), Facilities Services #89791
University of California, Berkeley
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…continuous learning and growth. We actively support professional development by providing all full-time staff employees with at least 80 hours of paid time per year and provide space for…
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Director of Administration (0548U) - Physics #89868
University of California, Berkeley
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Optical Manager, Non-Certified – Sam’s Club
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Familiarity with Integrated Master Schedule (IMS) development and maintenance.
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Regional Claims Manager
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Associate Practice Performance Manager - KS Market
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The Associate Practice Performance Manager is responsible for program implementation and provider performance management which is tracked by designated provider metrics, inclusive minimally…
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Project Manager (Remote)
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Senior Product Manager
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ChenMed

Front Desk Team Member

Virginia Beach, VA, United States

$14.3 - $20.42 HourlyThe posted pay range represents the base hourly rate or base annual full-time salary for this position.

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Job details

Pay: $14.3 - $20.42 HourlyThe posted pay range represents the base hourly rate or base annual full-time salary for this position.
Experience: A minimum of 1 year of work experience in a medical clinic or similar environment required
Posting language: English
Posted: Nov 5, 2026

Original job description

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Care Facilitator is one of a patient’s first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients. Conducts lobby checks to ensure organization and cleanliness.
Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days.
Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets. Ensures patient contact and emergency contact information is accurately documented in the system.
Conducts “love” calls, mails birthday and greeting cards to patients commemorating special events.
Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
Clearly communicates information about ChenMed clinical personnel to patients and other individuals.
Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.
Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving.
Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc.
Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
Participates in daily and weekly huddles to provide details on patients.
Regulates and monitors aspects of transportation, including: Driver’s lists/patients, medication deliveries, grocery deliveries, driver’s behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients.

Other responsibilities may include:

Maintains the confidentiality of patients’ personal information and medical records.
Reviews patients’ personal and appointment information for completeness and accuracy.
Transmits correspondence by mail, email or fax.
Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

Exceptional customer service skills and passion for serving others
Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
Knowledge of ChenMed Medical products, services, standards, policies and procedures
Skilled in operating phones, personal computers, software and other basic IT systems
Ability to communicate with employees, patients and other individuals in a professional and courteous manner
Detail-oriented to ensure accuracy of reports and data
Outstanding verbal and written communication skills
Demonstrated strong listening skills
Positive and professional attitude
Knowledge of ChenMed Medical products, services, standards, policies and procedures
Proficient in Microsoft Office Suite products including Excel, Word and Outlook
Ability and willingness to travel locally and regionally up to 10% of the time
Spoken and written fluency in English
Flexible to work evening, weekends and/or holidays as needed

EDUCATION AND EXPERIENCE CRITERIA:

High school diploma or equivalent education required
Graduation from a nationally accredited Medical Assistant program preferred
A minimum of 1 year of work experience in a medical clinic or similar environment required
BLS for Healthcare Providers preferred

PAY RANGE:

$14.3 - $20.42 HourlyThe posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

EMPLOYEE BENEFITS

https://chenmed.makeityoursource.com/helpful-documents

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Current employees, if you want to apply to our internal career site, please click HERE

Current Contingent Worker please see job aid HERE to apply

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