Jobs in the United States

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Industrial Maintenance Technician
Fitesa Simpsonville Inc
Simpsonville, SC
Detect faulty operations, defective material and report those and any unusual situations to proper supervision.
Added just now
Assistant Plant Manager - Lighting and Transportation
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Brenham, TX
The Assistant Plant Manager is responsible for the day-to-day manufacturing operations of the Lighting & Transportation business at the Brenham facility, with accountability for safety,…
Added 1 min ago
06627 Assistant Store Manager
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…optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop the strategies and plans to achieve key performance indicators and…
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Packaging Area Coordinator (1st Shift)
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United States
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Associate General Counsel/Senior Legal Counsel
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Team Collaboration: Ability to work independently and with others to drive daily operations
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Leaders invested in your training, career growth & development.
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Seafood Manager
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Ability to train, coach, and support associate development
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Assistant Grocery Manager
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FALMOUTH, ME · Falmouth, ME
…As a Grocery Department Manager, you will oversee all daily operations of the Grocery Department, drive sales and profitability, and ensure strong in‑stock conditions, accurate pricing, and…
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Assistant Bakery Manager
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DOVER, NH · Dover, NH
Oversee daily Bakery Department operations, ensuring high standards for quality, freshness, presentation, and customer service
Added 3 mins ago
Assistant Bakery Manager
Albertsons Companies
FALMOUTH, ME · Falmouth, ME
Oversee daily Bakery Department operations, ensuring high standards for quality, freshness, presentation, and customer service
Added 3 mins ago
Bakery Clerk
Albertsons Companies
PHILADELPHIA, PA · Philadelphia, PA
The Bakery Clerk plays a key role in the day to day bakery operations. This position involves preparing dough, glazing pastries, and assisting with baking tasks from start to finish.…
Added 3 mins ago
Produce Manager
Albertsons Companies
MIDDLEBURY, VT · Middlebury, VT
…Produce Department Manager, you will oversee daily produce operations, ensure high standards for freshness and presentation, and drive sales through strong merchandising and inventory…
Added 3 mins ago
Dispatch Operator Job Family
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Grade 3 ($40.51) Associate Degree in Electrical or Electronics Technology, or related field, or equivalent work experience such as two or more years' experience in Line, Substation,…
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Sr Technician I, Process R&D
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…science-driven team where your work will directly support research, development and manufacturing initiatives that advance biotechnology solutions…
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Warehouse Associate
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Program Manager
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Manager, Health Center
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State of South Carolina
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Added 7 mins ago
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Added 7 mins ago
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Administrative Support Team Associate, Riverside Galleria at Tyler - Part Time
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- Part-time
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Added 7 mins ago
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Retail Sales Associate - Furniture/Mattresses/Rugs, Newport Fashion Island - Full Time
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Added 8 mins ago
06627 Assistant Store Manager
Sally
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…optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop the strategies and plans to achieve key performance indicators and…

ChenMed

Associate Supervisor, Referals

Richmond, VA, United States

$45,752 - $65,361 Salary

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Job details

Pay: $45,752 - $65,361 Salary
Posting language: English
Posted: Nov 9, 2026

Original job description

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Associate Supervisor, Referrals is a developing operational leader who supports the day-to-day referral operations and management of an assigned team of Care Coordinators and Lead, Care Coordinators under the guidance of a Referral Team Leadership. Applies growing knowledge of referral operations to assist in ensuring quality referral processing, team productivity, and adherence to organizational standards. This role is designed for experienced referral professionals who are actively building their leadership capabilities.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

Supports the day-to-day referral operations and supervision of an assigned team of Care Coordinators and Lead Care Coordinators under guidance to ensure quality referral management and an exceptional patient experience. Assists in providing day-to-day leadership and guidance to assigned team, including onboarding support, work assignments, coaching, performance monitoring and feedback, and team engagement.
Participates in evaluating staff performance and contributes input toward development plans in collaboration with and subject to approval by leadership to enhance team productivity and retention.
Participates in regular leadership rounding, facilitates structured coaching sessions, and promotion of a culture of accountability, empowerment, and service excellence.
Assists in overseeing and directing the daily operations of the assigned team, ensuring adherence to Center Playbook standards and Referral operating procedures under guidance.
Responds to escalated patient concerns with established service recovery guidelines. Supports team members in applying communication and service standards through coaching.
Monitors operational metrics, identifies variances, and implements corrective actions with oversight of leadership.
Monitors referral reports, workflows, and productivity for all assigned team members, benchmarking against expected targets. Distributes reports to team members and facilitates discussion of results under direction. Identifies when coaching and/or re-training is necessary and escalates recommendations to leadership for review and action planning.
Conducts regular quality audits of team performance and processes and engages in constructive feedback conversations with team members to identify improvement opportunities as directed.
Monitors daily staff assignments to ensure work is adequately and appropriately distributed and prioritized to meet productivity and quality expectations.
Facilitates team huddles, meetings and trainings. Trains, coaches, and educates team members on processes, procedures, and practices. Escalates training gaps or recurring knowledge deficiencies to leadership.
Applies referral policies and procedures in a consistent and timely manner. Communicates policy changes and new process updates as directed by leadership.
Contributes to process improvement initiatives and proves development in support of organizational standards and strategies.
Performs other duties as assigned and modified at supervisor’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

Intermediate-level business and operational acumen, with the ability to interpret data and make informed, independent decisions and recommendations
Knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
Experience processing value-based Medicare Advantage referrals and diagnostics; in-depth knowledge of referral processes
Knowledge and experience as a lead team resource; strong coaching and mentoring skills
Demonstrated ability to lead, influence, and develop others in a fast-paced healthcare environment
Excellent critical reasoning, problem-solving, and risk-assessment skills to address operational challenges
Strong communication and relationship-building abilities for interactions with patients, staff, leaders, and external partners
Ability to recognize when issues require escalation to supervisory leadership for resolution
Ability to manage multiple priorities, navigate ambiguity, and set direction for the team with minimal supervision
Strong problem solving, time management, organizational, and analytical skills
Ability to build strong internal and external relationships with cross-functional teams
High level of integrity, dependability, and reliability
Ability to manage change and align with our mission to provide VIP and quality service
Ability to exercise independent judgment
Ability to work in a Center a minimum of four days per week
Proficient skill in Microsoft Office Suite products including Excel, Word, PowerPoint, and Outlook; competent in other systems required for the position
Ability and willingness to travel locally, regionally and/or nationally, up to 80% of the time; flexible to work evening, weekends and/or holidays as needed
Spoken and written fluency in English; bilingual preferred
This job requires use and exercise of independent judgment

EDUCATION AND EXPERIENCE CRITERIA:

BA/BS degree in Business, Healthcare Administration or related field required OR additional relevant experience above the minimum may be considered in lieu of the required education on a year-for-year basis
A minimum of 3 years of referral experience in a healthcare setting required; with demonstrated experience serving in leadership capacity, mentor, senior team member, or informal team resource. Prior supervisory experience preferred, but not required
Experience with web-based insurance sites and obtaining referrals/authorizations for multiple payors required
Healthcare experience within the Medicare Advantage population strongly preferred
Experience working with large data sets and analyzing data to make decisions and improve performance
This position requires possession and maintenance of a current, valid Driver’s License

PAY RANGE:

$45,752 - $65,361 Salary

The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

EMPLOYEE BENEFITS

https://chenmed.makeityoursource.com/helpful-documents

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Current employees, if you want to apply to our internal career site, please click HERE (https://careers.chenmed.com/i/us/en/homerevisited)

Current Contingent Worker please see job aid HERE to apply

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More about this job

Skills

Team leadership
Leadership
Onboarding
Coaching
Collaboration
Communication skills
Identify process improvements
Process improvement
Manage quantitative data
Problem solving
Hazard assessment
Relationship building
Time management
Analytical skills
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Bilingualism
Valid driver's licence

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