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Associate Director, Central Specialty Operations

United States

$118,062 - $168,658 SalaryThe posted pay range represents the base hourly rate or base annual full-time salary for this position.

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Job details

Pay: $118,062 - $168,658 SalaryThe posted pay range represents the base hourly rate or base annual full-time salary for this position.
Posting language: English
Posted: Nov 5, 2026

Original job description

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Associate Director, Central Specialty Operations owns the operations of ChenMed’s centrally and virtually delivered specialty services, including clinical appropriateness reviews, physician-to-physician curbside consultations, telehealth programs, clinical pathways, and other related opportunities that arise over time. Reporting to the VP, Specialty Strategy & Operations, this position builds and runs the operating model for these services and works as a collaborative peer with physicians and clinical leaders to make sure patients receive the right specialty care, at the right time, within our Medicare Advantage capitated model. Additionally, this role is expected to bring advanced systems thinking and AI-native workflow design, and will be expected to drive adoption and innovation using technology. The role starts as a hands-on leader and is expected to grow in team and scope as the central services mature.ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

Clinical appropriateness reviews: Owns end-to-end operations of the central review process in which specialists review PCP referral requests for appropriateness and advise on whether a referral is necessary
Manages intake, reviewer capacity and scheduling, turnaround times, and decision documentation
Partners with specialist reviewers and PCPs to establish and calibrate review criteria and share feedback in a collaborative, supportive manner
Monitors review quality, consistency, outcomes, and labor cost, and directs review effort to where it adds the most value
Curbside consultations: Operates curbside consultation programs that give PCPs fast, informal access to specialist guidance
Sets specialist participation expectations, response-time standards, and escalation paths
Tracks utilization, responsiveness, and the downstream care avoided or redirected
Telehealth and virtual care: Designs, pilots, and scales telehealth projects that extend specialist access to patients and care teams
Defines pilot scope, workflows, and success measures, then evaluates early results
Recommends whether and how to scale, and leads the operational rollout
Clinical pathways: Operationalizes clinical pathways in partnership with medical leadership and specialists
Translates clinical guidance into practical workflows, tools, and training for the field
Tracks adoption and impact and drives continuous improvement
Technology & Innovation: Build new, and transform existing, workflows using AI
Operating model and performance: Defines the operating model, key metrics, and reporting for all central specialty services
Works with the performance and analytics team to build dashboards and use them in regular operating reviews
Diagnoses root causes, prioritizes improvements, and drives results across cost, quality, speed, and experience
Cross-functional partnership: Partners with National Specialty Operations, Network, medical leadership, and Performance & Automation so central services reinforce field operations
Engages physicians and clinical leaders as a peer to align on protocols, resolve friction, and drive adoption
Team building: Builds and develops the team over time, beginning as a hands-on leader and adding leaders and specialists as volume and scope grow
Performs other duties as assigned or modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

Strong analytical and problem-solving skills, with a systems-thinking mindset and the ability to map workflows and find root causes
Working knowledge of value-based care and Medicare Advantage capitated models
Ability to build credibility and collaborate as a peer with physicians, clinical leaders, and senior executives
Highly attentive to detail with strong focus on accuracy and quality
Existing knowledge of AI required, along with a strong desire to continue learning and self-teaching
Familiarity with referral management, utilization or care management, and clinical operations environments
Comfortable working with data, including dashboards and performance metrics; proficient in Excel, Word, PowerPoint, Outlook, and other systems required for the position
Ability to lead through ambiguity, build new programs, and move quickly in a fast-paced, growth-oriented environment
Ability and willingness to travel locally, regionally and/or nationally up to10% of the time; flexible to work evening, weekends and/or holidays as needed
Spoken and written fluency in English
This job requires use and exercise of independent judgment

EDUCATION AND EXPERIENCE CRITERIA:

BA/BS degree in healthcare administration, nursing, public health, business, or similar discipline OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis
Clinical background (e.g., RN, NP, PA, PharmD) or equivalent clinical background preferred; master’s degree preferred
A minimum of eight (8) years’ work experience in healthcare operations, including at least three (3) years leading people or programs, is required in areas such as care management, utilization or referral management, clinical operations, or virtual care
Experience with value-based care or Medicare Advantage preferred
Experience launching new programs or services, including in a startup or high-growth healthcare company, preferred
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PAY RANGE:

$118,062 - $168,658 SalaryThe posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

EMPLOYEE BENEFITS

https://chenmed.makeityoursource.com/helpful-documents

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Current employees, if you want to apply to our internal career site, please click HERE

Current Contingent Worker please see job aid HERE to apply

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Jobs in the United States

Lab Manager

Director of Administration

Pharmaceuticals Sales Representative, Diabetes - Northeast - New Haven

Showroom Manager

Hospitality Venue Manager - LA28 Olympics & Paralympics

Operations Coordinator

Service Quality Manager - Columbia, MD

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Senior Product Manager, Data Center & AI Networking Hardware

Senior Principal, Product Manager - Data Center and AI Networking Hardware Architecture

Senior Manager, Hardware Engineering

Continuous Improvement Manager 1

Occupational Health & Safety (OHS) Program Manager

NOW HIRING Domino's Hourly Shift Lead -Wenatchee - 211 W. 5th Street

Domino's hourly Shift Lead: Moses Lake - 402 E Broadway

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Technical Program Manager, Electrical Infrastructure - Data Centers (on-site Nashville, TN)

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Graduate Development Program, Associate Project Manager, Workplan Capital Project Delivery

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Part-Time Manager

Part-Time Manager

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