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Added 1 min ago
TL
Unarmed Security Officer
THE LOSS PREVENTION GROUP, INC.
Bellevue, NE
- $23 to $24 USD / hour
…that includes two weeks of paid training to become a Security Operations Center (SOC) Analyst. We are looking for professionals who view security as a critical component of operational…
Added 1 min ago
Behavior Analyst - River Street Outreach Program - JOB ID# 14423
Capitol Region Education Council
Hartford, CT
…magnet schools. Additionally, CREC provides school construction, operations, and cooperative business services, while also delivering programs that help adults build real, job-ready…
Added 1 min ago
Behavior Analyst - JOB ID# 14422
Capitol Region Education Council
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Behavior Analyst - Birken Campus (Bloomfield, CT)
Added 1 min ago
Behavior Analyst - JOB ID# 14421
Capitol Region Education Council
Hartford, CT
…magnet schools. Additionally, CREC provides school construction, operations, and cooperative business services, while also delivering programs that help adults build real, job-ready…
Added 2 mins ago
F
Customer Data Analyst
Fieldguide
Remote, United States
- $145,000 to $175,000 USD / year
Fieldguide is looking for a Customer Data Operations Analyst to help build and operationalize the data foundation that connects how customers use Fieldguide with how we measure, understand,…
Added 2 mins ago
Data Analyst - Workforce Analytics & Data Quality - Associate
EY
St. Louis, MO · Cincinnati, OH · Toledo, OH · New York, NY · Fort Worth, TX · Austin, TX · Chattanooga, TN · Iselin, NJ · Dallas, TX · Rogers, AR · Washington, DC · Baton Rouge, LA · San Antonio, TX · McLean, VA · Grand Rapids, MI · Arlington, VA · Pittsburgh, PA · Charleston, WV · Des Moines, IA · Charlotte, NC · Milwaukee, WI · Providence, RI · Cleveland, OH · Richmond, VA · Tampa, FL · Chicago, IL · Jacksonville, FL · Baltimore, MD · Stamford, CT · Manayunk, PA · Greenville, SC · Hartford, CT · Miami, FL · Tulsa, OK · Wichita, KS · Huntsville, AL · Tallahassee, FL · Indianapolis, IN · Rochester, NY · Akron, OH · Nashville, TN · Kansas City, MO · Raleigh, NC · Louisville, KY · Orlando, FL · Jericho, NY · Birmingham, AL · Alpharetta, GA · Jackson, MS · Oklahoma City, OK · Detroit, MI · Buffalo, NY · Houston, TX · Boston, MA · Hoboken, NJ · Philadelphia, PA · Grandview Heights, OH · Minneapolis, MN · New Orleans, LA · Boca Raton, FL · Memphis, TN · Atlanta, GA
…profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development,…
Added 2 mins ago
A
Business Analyst III
adecco
Austin, TX
- $59.94 USD / hour
Customer Sizzle Statement Apple Inc. is an American multinational corporation and technology company headquartered and incorporated in Cupertino, California, in Silicon Valley. It is best…
Added 5 mins ago
Senior Business Analyst - Resupply
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Peachtree Corners, GA
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Added 8 mins ago
SITEC - ISSO
Peraton
MacDill AFB, FL
The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its…
Added 9 mins ago
Case Analyst
YA Group
United States
The Case Analyst supports expert-led projects by managing case workflows, coordinating resources, and maintaining accurate documentation throughout the case lifecycle. This role ensures…
Added 15 mins ago
SOC Analyst
DMI
Crownsville, MD
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility,…
Added 15 mins ago
NH
Support Analyst
Nomura Holdings, inc.
New York, NY
- $600 to $750 USD / day
The Information Technology department at Nomura is at the forefront of innovation, driving technology solutions that empower our business and enhance client experiences. We leverage…
Added 22 mins ago
P
Summer 2027 - Greenhouse Gas Data Analyst Intern
PACCAR
Kirkland, WA
- $25 to $30 USD / hour
…as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the…
Added 24 mins ago
Sr Consultant, Change Management
The Northern Trust Company
Chicago, IL
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Added 26 mins ago
Principal Operations Research/Systems Analyst
Modern Technology Solutions Inc
Eglin AFB, FL · Eglin AFB
MTSI is looking for a senior level Operations Research/Systems Analyst with a strong understanding and experience with USAF and/or USN/USMC combat aviation operations.
Added 27 mins ago
Help Desk Analyst
Chenega Systems
San Antonio, TX
…employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government…
Added 28 mins ago
Cyber Security Analyst or Sr Cyber Security Analyst - (Pen Tester) (Cayce, SC or Richmond, VA)
Dominion Energy
CAYCE, SC
…security assessments rather than traditional cyber security analyst responsibilities. The selected candidate will join an established team of three penetration testers and conduct…
Added 29 mins ago
Electric Transmission Data Systems Analyst/Senior Electric Transmission Data Systems Analyst
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Glen Allen, VA
This series is not specific to the Substation Equipment Data Management group in Electric Transmission Substation Operations.
Added 29 mins ago
Production Control Technician 1/2
BHE
Des Moines, IA · Davenport, IA · Reno, NV · Las Vegas, NV · Portland, OR · Sioux City, IA · Salt Lake City, UT
Under general supervision, work at a high level of all enterprise operations phases; client/server (physical and virtual servers), mainframe, networking, telecommunications, using…
Added 31 mins ago
Warehouse and Logistics Analyst
Stellant Systems
Torrance, CA
…and Traveling Wave Tube Amplifiers. We combine cutting-edge technology with world-class engineering teams to deliver innovative solutions. Together, we form an invincible…
Added 32 mins ago
TC
Epic Research Systems Analyst
The Children's Hospital of Philadelphia
Remote, United States
- $101,300 to $129,100 USD / year
A Epic Research System Analyst III is a senior level position in the System Analyst job family. A person in this position will be required to work with and across teams of analysts to…
Added 35 mins ago
Research Analyst - Cost Estimator
Institute for Defense Analyses (IDA)
Alexandria, VA, VA
…intelligence (C3I), nuclear enterprise, software and information technology, and sustainment domains, as well as cross-cutting policy and resourcing…
Added 39 mins ago
Retail Analytics & Insights Analyst
Anderson Merchandisers LLC
United States
The Retail Analysis & Insights Analyst is responsible for data manipulation, analysis, and reporting to address business questions from clients or internal partners (including but not…
Added 39 mins ago
Operations Manager
InterSystems
Boston, MA
This role reports to the Manager, Cross Portfolio Program and Operations Management, alongside a Senior Technical Program Manager and a Consumability and Usability Product Analyst.
Added 40 mins ago
Analyst - Compliance
THE UNITED ILLUMINATING COMPANY
United States Of America, CT
· Support the Manager of Cyber Operations to assure a stable and secure production environment for Avangrid Networks.

Chenega Systems

Help Desk Analyst

San Antonio, TX, United States

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Job details

Apply by: Nov 9, 2027
Experience: High school diploma or GED and 2+ years of related experience
Posting language: English
Posted: Nov 9, 2024

Original job description

Overview

Help Desk Analyst

San Antonio, TX

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Systems (CS) provides federal agencies empowered solutions in Cybersecurity and Data Visualization. Our Subject Matter Experts offer decades of experience working in the federal marketplace and the data visualization environment.

The Help Desk Analyst will respond to incoming help and service requests from end users which may be submitted in-person, via telephone, e-mail, or Mattermost, and resolve issues in a timely and courteous manner.

Responsibilities

Setup of IT equipment, including laptops, Polycoms, ZOOM rooms, VTC camera equipment, multifunction machines, etc.
Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
Build rapport and elicit problem details from help desk customers.
Identify, diagnose, and resolve level one problems for users of the software and hardware, LAN, WAN, VPN, the internet, and new computer technology, communicating solutions to end-users.
Prioritize and schedule problem resolutions.
Escalate problems when required to the appropriate next level.
Use ticketing system to record, track, and document Help Desk requests.
Apply diagnostic utilities to aid in troubleshooting.
Accesses software updates, drivers, knowledge bases, and frequently asked questions and resources on the internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform remote fixes at the desktop level, including installing and upgrading software.
Perform preventative maintenance, including checking and cleaning workstations, PCs, laptops, printers, and peripherals.
Test fixes to ensure the problem has been adequately resolved.
Perform post-resolution follow-up to help requests.
Provide one-on-one end-user problem resolution for approved software.
Receive, deliver, tag, set up, and assist with the configuration of end-user hardware, software, and peripherals.
Support software and hardware on equipment, like scanners, copiers, printers, monitors, and other peripherals.
Assign username, password, and access right permissions for multiple proprietary applications as well as client software.
Help install local area network cabling systems and equipment, like network interface cards, hubs, and switches.
Manage effective inventory control of property and monitor system warrantee and support service programs to ensure maximum system uptime and availability.
Other duties as assigned.

Qualifications

High school diploma or GED and 2+ years of related experience
Experience using Windows Deployment Services for client imaging
CompTIA Security+ certified or government-approved equivalent
Current/valid US driver’s license required
Secret clearance is required

Knowledge, Skills and Abilities:

Microsoft Excel and Word at intermediate skill level.
Detail-oriented and the ability to effectively coordinate multiple resources, multitask in a fast-paced environment, and work under limited supervision.
Ability to communicate, oral and written, effectively with management on all levels, strong relationship building, and customer service skills.
Possess an understanding of inventory planning and control concepts and principles.
Ability to work both independently and in a team environment is essential.
Must possess an understanding of inventory planning and control concepts and principles.
Must have the ability to work extended hours, weekends, or holidays if required.

How you’ll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS’s culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega’s impact on the world.

Chenega MIOS News- https://chenegamios.com/news/

Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - www.chenegamios.com

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm

LinkedIn - https://www.linkedin.com/company/1472684/

Facebook - https://www.facebook.com/chenegamios/

#Chenega Systems, LLC

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More about this job

Skills

Technical support
Data visualization
LAN
WAN
VPN
Computer technology
Troubleshooting
Cleaning
Inventory management
Microsoft Windows
Security+
Microsoft Excel
Multitask
Relationship building
Customer service

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