Overview
Data Center Technician II
Albuquerque, NM
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
The Data Center Technician II provides entry-level operational support for the DOI Shared Services Enterprise Data Center and Data Center Operations Center (DOC). This role supports 24x7x365 monitoring, inventory, environmental checks, ticket handling, access support, equipment handling, and basic data center operations activities. The position also supports project-based work involving operational improvements, documentation updates, equipment installs, and process support.
Responsibilities
- Support 24x7x365 monitoring of ADC infrastructure, enterprise systems, and support systems using government-furnished tools.
- Monitor facilities systems such as power, HVAC, humidity, UPS, fire systems, cameras, and access controls.
- Open, update, and route tickets for outages, alarms, and operational requests.
- Escort visitors and vendors in secure areas and ensure visitor procedures are followed.
- Assist with installation, uninstallation, and troubleshooting of power and network connections for equipment.
- Support inventory tracking, document libraries, shipping/receiving, stores/spares, and equipment transport.
- Assist with backups, media handling, transfers between sites, and media destruction tracking.
- Maintain cleanliness, organization, labeling, and professional appearance of data center spaces.
- Contribute to SOPs, operational procedures, reports, logs, and documentation updates.
- Support project-based tasks involving equipment installs, operational improvements, reporting, and documentation.
- Other duties as assigned.
Qualifications
- Associate’s degree, or equivalent combination of education and experience.
- 6+ months of related technical experience supporting an IT environment, managed computer room, facility, or data center.
- Ability to obtain Public Trust
Preferred Qualifications:
- Experience with data center monitoring tools, ticketing systems, or DCIM tools.
- Experience supporting inventory, environmental monitoring, or access control processes.
- Familiarity with backup media handling, shipping/receiving, or break/fix coordination.
- Familiarity with ITSM processes such as incident management or change management.
- Experience supporting project-based data center activities.
- Relevant entry-level data center, IT operations, or infrastructure certifications are preferred.
- Ability to obtain and maintain required government suitability or clearance, if applicable.
Knowledge, Skills and Abilities:
- Knowledge of basic data center operations and monitoring practices.
- Experience supporting administration or configuration of data center infrastructure or support management systems.
- Exceptional customer service skills.
- Ability to contribute in writing to team documentation, activities, and processes.
- Ability to perform work tasks with guidance.
- Basic understanding of cybersecurity concepts such as phishing, smishing, and vishing.
- Strong attention to detail.
- Knowledge of customer service and operational support processes.
- Knowledge of basic cybersecurity awareness concepts.
- Skill in following procedures, documenting activities, and handling operational requests.
- Skill in monitoring, tracking, and escalating issues accurately.
- Ability to work in a 24x7x365 operational environment.
- Ability to communicate effectively with staff, customers, and vendors.
- Must have excellent written and oral communication skills.
- Ability to work nights, weekends and holidays
- Ability to obtain an IA driver’s license which will allow operation of a government vehicle
How you’ll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS’s culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega’s impact on the world.
Chenega MIOS News- https://chenegamios.com/news/
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm
LinkedIn - https://www.linkedin.com/company/1472684/
Facebook - https://www.facebook.com/chenegamios/