Jobs in the United States

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Added 18 mins ago
Legal Services Liaison
Dane Street, LLC
Remote, United States
Beyond daily operations, the Liaison plays a key role in strengthening client relationships, resolving service issues, ensuring report accuracy and completeness, and identifying…
Added 40 mins ago
SS
Event Manager (PT)
SOCIAL SOLUTIONS GLOBAL, INC.
Philadelphia, PA
- $30 to $33 USD / hour
Added 1 hour ago
Commercial Account Manager IV, Networking
Hewlett Packard Enterprise
All, TX
…country, geographic territory and/or industry; understands a client’s key business and IT challenges and requirements and is focused on driving value for the client, while maximizing…
Added 1 hour ago
Senior Account Manager - Cloud Service Providers
Hewlett Packard Enterprise
All, TX · All, IL · All, CA
…country, geographic territory and/or industry; understands a client’s key business and IT challenges and requirements and is focused on driving value for the client, while maximizing…
Added 1 hour ago
C
National Account Manager - Roadshow Operations
Cydcor
Remote, United States
- $80,000 to $100,000 USD / year
We are seeking a highly organized, results-driven National Account Manager to oversee the execution and performance of national retail roadshow and brand ambassador programs. This position…
Added 2 hours ago
Art Buying and Photography Representation Expert
Jobgether
Remote, United States
This remote contract opportunity is designed for experienced professionals in art buying, photography representation, creative production, and image licensing. In this role, you will assess…
Added 3 hours ago
Distribution Sales Manager
Beacon EmbeddedWorks
Eden Prairie, MN
Beacon EmbeddedWorks is a full-service provider of embedded solutions. Its innovative System on Modules (SOMs) are backed by an extensive suite of customization, security, and support…
Added 3 hours ago
Civil/Municipal Project Manager
CP Engineers
Remote, United States
The Civil/Municipal Project Manager is responsible for leading and overseeing the successful delivery of civil and municipal engineering projects, including municipal capital projects,…
Added 3 hours ago
Civil/Municipal Project Manager
CP Engineers
Remote, United States
The Civil/Municipal Project Manager is responsible for leading and overseeing the successful delivery of civil and municipal engineering projects, including municipal capital projects,…
Added 3 hours ago
Water Resources Project Manager
CP Engineers
Remote, United States
Client Coordination: Serve as the primary client relationship manager throughout the project lifecycle. Maintain proactive communication, anticipate client needs, and resolve challenges…
Added 3 hours ago
Water Resources Project Manager
CP Engineers
Remote, United States
Client Coordination: Serve as the primary client relationship manager throughout the project lifecycle. Maintain proactive communication, anticipate client needs, and resolve challenges…
Added 3 hours ago
Group Manager, Water Resources Engineering
CP Engineers
Remote, United States
With over 40 years of industry leadership, CP Engineers delivers innovative solutions in site/civil, water/wastewater, municipal, MEP, and environmental engineering. Our diverse portfolio…
Added 3 hours ago
Project Manager- Commercial & Industrial Services
CP Engineers
Remote, United States
…identification of new market opportunities and help align technical solutions with client business…
Added 3 hours ago
Project Manager- Commercial & Industrial Services
CP Engineers
Remote, United States
…identification of new market opportunities and help align technical solutions with client business…
Added 3 hours ago
Group Manager, Water Resources Engineering
CP Engineers
Remote, United States
With over 40 years of industry leadership, CP Engineers delivers innovative solutions in site/civil, water/wastewater, municipal, MEP, and environmental engineering. Our diverse portfolio…
Added 4 hours ago
Industrial Control Panel Technician - Prudhoe Bay, AK
Worley
Prudhoe Bay, AK · Prudhoe Bay
…they meet today's needs and transition to more sustainable…
Added 4 hours ago
Sr. Network & Infrastructure Engineer - US
Kids2, LLC
Atlanta, GA
Experience with Cisco Meraki (MX, MS and MR) and remote access VPN such as Cisco Secure Client.
Added 5 hours ago
CC
Senior Engineering Manager (Solar, BESS & Grid Integration)
Consigli Construction
Remote, United States
- $152,000 to $211,000 USD / year
…buildings, protection schemes, metering, telecommunications, Remote Terminal Units (RTU), SCADA, testing, and…
Added 5 hours ago
CC
Senior Engineering Manager (Solar, BESS & Grid Integration)
Consigli Construction
Remote, United States
- $152,000 to $211,000 USD / year
…buildings, protection schemes, metering, telecommunications, Remote Terminal Units (RTU), SCADA, testing, and…
Added 5 hours ago
CC
Senior Engineering Manager (Solar, BESS & Grid Integration)
Consigli Construction
Remote, United States
- $152,000 to $211,000 USD / year
…buildings, protection schemes, metering, telecommunications, Remote Terminal Units (RTU), SCADA, testing, and…
Added 5 hours ago
CC
Senior Engineering Manager (Solar, BESS & Grid Integration)
Consigli Construction
Remote, United States
- $152,000 to $211,000 USD / year
…buildings, protection schemes, metering, telecommunications, Remote Terminal Units (RTU), SCADA, testing, and…
Added 5 hours ago
Government Bid & Contract Specialist (Inside Sales)
Conner Industries Inc.
Remote, United States
This role is based out of a Conner Industries facility, with flexibility for remote work as needed. The position also requires travel to client locations and industry events, with up to 50%…
Added 6 hours ago
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Solutions Consultant (Customer Facing, Product Advocate)
Concept3D
Remote, United States
- $105,000 to $125,000 USD / year
3–6+ years in client-facing SaaS roles (Sales Engineering, Solutions Consulting, or AE with strong demo/discovery ownership).
Added 6 hours ago
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Partner Success Manager
Concept3D
Remote, United States
- $80,000 to $92,500 USD / year
As a Partner Success Manager, you are responsible for maintaining the account relationship post-launch for clients across all verticals. This position is a part of the Partner Success Team…
Added 6 hours ago
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Account Executive: Higher Education
Concept3D
Remote, United States
- $80,000 to $95,000 USD / year
Discover client pain points and overcome buying objections by helping clients see the value of our solutions. Conduct online presentations and product demonstrations.

Chemelex

Enterprise Technical Account Manager

Houston, TX, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Chemelex is a global leader in electric thermal and sensing solutions, protecting the world’s critical processes, places and people. With over 50 years of innovation and a commitment to excellence, we develop solutions that ensure safety, reliability, and efficiency in diverse environments – from industrial plants and data centers to people’s homes. We deliver future-ready technologies, advanced engineering capabilities and local expertise backed by global standards. Our offering includes a leading portfolio from our trusted brands: Raychem, Tracer, Nuheat and Pyrotenax.

Position summary

Serve as the primary operational and customer-facing contact for assigned SmartTrace Enterprise and strategic facilities. Based in the SmartTrace control room, this professional role combines active heat-tracing system management, customer coordination, technical troubleshooting, structured after-hours escalation and support of technical sales activities.

Key responsibilities

Own service delivery and ongoing relationships for assigned facilities; maintain regular contact with customer maintenance, planning, scheduling, engineering and management teams.
Monitor SmartTrace alarms, trends, controller and communications health; investigate exceptions, prioritize action and coordinate customer follow-up rather than only forwarding alarm notifications.
Manage the lifecycle of identified issues from detection through customer work orders, resolution and verification; coordinate with site teams and Chemelex technical and field-service resources.
Use and support customer work management processes, including SAP and IBM Maximo notifications, work orders, asset records, priorities and close-out follow-up.
Support SmartTrace configuration, data quality, site metadata, alarm rules, reporting and data integration; diagnose common controller, heat-tracing and communications problems.
Lead professional customer service reviews and demonstrations from the SmartTrace control room; clearly present system status, recommended actions, service performance and opportunities.
Participate in a defined after-hours on-call rotation to respond to customer requests and escalated technical issues under applicable response procedures and service commitments.
Support pre-sales discovery, technical demonstrations, pilots and expansion conversations; identify opportunities for SmartTrace, heat-tracing materials, field services, repairs and projects.
Help standardize control room workflows, escalation procedures, customer documentation, reporting and continuous-improvement practices as the Enterprise portfolio grows.

Required qualifications

Hands-on industrial heat-tracing knowledge, including typical failure modes, electrical/controllers troubleshooting and practical site maintenance processes.
Experience working with customer CMMS/work order platforms such as SAP PM and/or IBM Maximo.
Understanding of industrial communications and systems integration, including RS-485, Modbus, Ethernet/TCP-IP and wireless or gateway-based networks.
Strong customer service, relationship-management and professional presentation skills with the ability to translate technical issues into clear actions.
Ability to independently prioritize multiple facilities, document actions, follow issues to closure and collaborate with internal and customer teams.
Willingness to travel when needed and participate in scheduled after-hours on-call support.

Preferred background

Prior use or administration of SmartTrace or comparable industrial monitoring/asset management platforms.
Electrical, instrumentation, maintenance, engineering technology or industrial reliability background.
Experience preparing operations reports, working with SCADA/DCS interfaces or supporting remote industrial sites.

Measures of success

Timely alarm triage, customer communications, escalation and issue closure against service commitments.
Quality and completion of maintenance follow-up, customer work orders, asset records and reporting.
Customer satisfaction, retention, adoption and successful service reviews or demonstrations.
Identification and handoff of credible SmartTrace, heat-tracing material and field-service expansion opportunities.

Additional requisition notes

This is a hands-on service delivery and customer ownership role, not a conventional call-centre position. On-call expectations and any related compensation should be established through HR policy; a single employee is not assumed to provide continuous 24/7 coverage.

At Chemelex:

We protect places of progress through electric excellence.

Pioneering plants, sprawling data centers, busy transport hubs, and your own home. These are the places that bring progress to the world, and the places that we protect with time-tested technologies, advanced engineering, and a suite of services. Because here, excellence is everything.

Our Dimensions of Excellence reflect the core values of Chemelex. Together, they inspire our decisions and guide our actions – defining excellence in our work for colleagues, customers and communities.

• Experts with empathy

• Explorer mindset

• Example for others

• Exceptional impact

We are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.

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More about this job

Skills

Troubleshooting
Sales activities
Scheduling
SAP
Maximo
Reporting
Customer service
Communicate with customers
Sales
Documentation
Process improvement
CMMS
Presentation skills
SCADA
DCS

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