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Added 33 mins ago
AC
Senior Sales Engineer
AppGate Cybersecurity, Inc.
Remote, United States
- $175,000 to $225,000 USD / year
Designs AppGate ZTNA architectures, including Controller, Gateway and Connector placement, high availability, identity provider integration and the policy model (Sites, Policies,…
Added 33 mins ago
AC
Senior Sales Engineer
AppGate Cybersecurity, Inc.
Remote, United States
- $175,000 to $225,000 USD / year
Designs AppGate ZTNA architectures, including Controller, Gateway and Connector placement, high availability, identity provider integration and the policy model (Sites, Policies,…
Added 33 mins ago
AC
Senior Sales Engineer
AppGate Cybersecurity, Inc.
Remote, United States
- $175,000 to $225,000 USD / year
Designs AppGate ZTNA architectures, including Controller, Gateway and Connector placement, high availability, identity provider integration and the policy model (Sites, Policies,…
Added 54 mins ago
Accounting Operations Specialist
Modern IT
Remote, United States
…and self-review your work, document exceptions, and give the Controller complete, supported information for review and…
Added 54 mins ago
Senior Accountant
TydeCo
Remote, United States
Provide fractional Controller-level support, offering strategic financial insights and operational efficiencies.
Added 54 mins ago
Accounting and Financial Outsourcing Senior Manager - Nonprofit
Dean Dorton
Remote, United States
…Our team partners with organizations to serve as their CFO, controller, and/or accounting team – allowing clients to focus on other key business processes integral to their…
Added 1 hour ago
Regional Staff Accountant
HeartLand LLC
Remote, United States
The Regional Staff Accountant is responsible for various accounting functions as directed by the Regional Controller. The Staff Accountant focuses on managing the general ledger within…
Added 1 hour ago
Mechanic 7pm-7am (GH)
Genpak LLC
Carthage, TX
knowledge of quality/operational standards per product
Added 3 hours ago
RW
Loader / Unloader
Red White and Blue Thrift
Manassas, VA
- $15.5 to $18.25 USD / hour
As a Porter at RWB Thrift, you are the air-traffic controller of the backroom, anticipating the needs of the production support staff ahead of time, ensuring supplies are available and in…
Added 3 hours ago
RW
Loader / Unloader
Red White and Blue Thrift
Manassas, VA
- $15.5 to $18.25 USD / hour
As a Porter at RWB Thrift, you are the air-traffic controller of the backroom, anticipating the needs of the production support staff ahead of time, ensuring supplies are available and in…
Added 3 hours ago
RW
Material Handler
Red White and Blue Thrift
Manassas, VA
- $15.5 to $18.25 USD / hour
As a Porter at RWB Thrift, you are the air-traffic controller of the backroom, anticipating the needs of the production support staff ahead of time, ensuring supplies are available and in…
Added 3 hours ago
RW
Material Handler
Red White and Blue Thrift
Manassas, VA
- $15.5 to $18.25 USD / hour
As a Porter at RWB Thrift, you are the air-traffic controller of the backroom, anticipating the needs of the production support staff ahead of time, ensuring supplies are available and in…
Added 3 hours ago
Accounting & Controllership Intern
NEW YORK POWER AUTHORITY
White Plains, NY
The Controller’s Department is responsible for maintaining the Authority’s financial integrity by ensuring effective financial and fiscal controls, safeguarding assets, and overseeing…
Added 4 hours ago
G
Controller
GPAC
Tacoma, WA
- $120,000 to $160,000 USD / year
A residential contractor is looking to add a new Controller to their team. This company has experienced massive growth over the last year and is looking for someone that can help them…
Added 4 hours ago
TK
Project Manager
The K Company, Inc.
Akron, OH
- $60,000 to $100,000 USD / year
Equipment clearances focusing on service accessibility and operational requirements are critical
Added 5 hours ago
Administrative Coordinator, Financial Analytics
Indianapolis, IN
This role provides senior-level administrative and operational support to the Controller and the broader finance leadership team, including:
Added 5 hours ago
Senior Cost Accountant
Talentry
San Diego, CA
Corporate Controller (with visibility to the CFO)
Added 5 hours ago
BT
Finance Controller
Booker T Washington Community Service Center
San Francisco, CA
- $150,000 to $160,000 USD / year
BTWCSC is seeking a strategic, detail-oriented, decisive, and results-driven Finance Controller to lead and oversee financial operations, accounting, reporting, budgeting, fiscal…
Added 6 hours ago
Accounts Payable Assistant (Controller's Department)
County Of Berks
Reading, PA
Operational Continuity: Maintain working knowledge of all critical Accounts Payable functions to ensure continuity during employee absences and support uninterrupted departmental operations.
Added 6 hours ago
EM
Accountant
Enterprise Mobility
Metairie, LA
- $55,000 USD / year
…successful business. Our program fully prepares you to become a Controller/VP of Finance of your own financial operation. A key partner in our organization, the Controller/VP of Finance…
Added 6 hours ago
AM
Director of Finance/Controller
Alba Ministries
Oakland, CA
- $140,000 to $160,000 USD / year
…strengthened diocesan funeral and cemetery ministry, bringing operational excellence and a ministry mindset…
Added 6 hours ago
Substation SCADA Engineer
Rosendin Electric, Inc
United States
…expertise in SCADA software, relay programming, power plant controller (PPC) integration, communication protocols, industrial networking, and cybersecurity principles to deliver reliable…
Added 6 hours ago
IL
Staff Accountant
Imperative Logistics
Chicago West, IL
- $30 to $45 USD / hour
…responsible for providing high-level support to the Segment Controller in managing the accounting and financial reporting functions for the Global Forwarding business segment. This position…
Added 6 hours ago
Controller
Concurrent Technologies Corporation
Johnstown, PA
The Controller (Senior Director) provides strategic and operational leadership for the Accounting Department, overseeing all accounting functions, financial reporting, regulatory…
Added 6 hours ago
Controller
CONCURRENT TECHNOLOGIES CORPORATION
Johnstown, PA
CONTROLLER Concurrent Technologies Corporation Johnstown, PA Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: None Employee Background Check Required The Controller…

Closed listing

Chemelex

Enterprise Technical Account Manager

Houston, TX, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Chemelex is a global leader in electric thermal and sensing solutions, protecting the world’s critical processes, places and people. With over 50 years of innovation and a commitment to excellence, we develop solutions that ensure safety, reliability, and efficiency in diverse environments – from industrial plants and data centers to people’s homes. We deliver future-ready technologies, advanced engineering capabilities and local expertise backed by global standards. Our offering includes a leading portfolio from our trusted brands: Raychem, Tracer, Nuheat and Pyrotenax.

Position summary

Serve as the primary operational and customer-facing contact for assigned SmartTrace Enterprise and strategic facilities. Based in the SmartTrace control room, this professional role combines active heat-tracing system management, customer coordination, technical troubleshooting, structured after-hours escalation and support of technical sales activities.

Key responsibilities

Own service delivery and ongoing relationships for assigned facilities; maintain regular contact with customer maintenance, planning, scheduling, engineering and management teams.
Monitor SmartTrace alarms, trends, controller and communications health; investigate exceptions, prioritize action and coordinate customer follow-up rather than only forwarding alarm notifications.
Manage the lifecycle of identified issues from detection through customer work orders, resolution and verification; coordinate with site teams and Chemelex technical and field-service resources.
Use and support customer work management processes, including SAP and IBM Maximo notifications, work orders, asset records, priorities and close-out follow-up.
Support SmartTrace configuration, data quality, site metadata, alarm rules, reporting and data integration; diagnose common controller, heat-tracing and communications problems.
Lead professional customer service reviews and demonstrations from the SmartTrace control room; clearly present system status, recommended actions, service performance and opportunities.
Participate in a defined after-hours on-call rotation to respond to customer requests and escalated technical issues under applicable response procedures and service commitments.
Support pre-sales discovery, technical demonstrations, pilots and expansion conversations; identify opportunities for SmartTrace, heat-tracing materials, field services, repairs and projects.
Help standardize control room workflows, escalation procedures, customer documentation, reporting and continuous-improvement practices as the Enterprise portfolio grows.

Required qualifications

Hands-on industrial heat-tracing knowledge, including typical failure modes, electrical/controllers troubleshooting and practical site maintenance processes.
Experience working with customer CMMS/work order platforms such as SAP PM and/or IBM Maximo.
Understanding of industrial communications and systems integration, including RS-485, Modbus, Ethernet/TCP-IP and wireless or gateway-based networks.
Strong customer service, relationship-management and professional presentation skills with the ability to translate technical issues into clear actions.
Ability to independently prioritize multiple facilities, document actions, follow issues to closure and collaborate with internal and customer teams.
Willingness to travel when needed and participate in scheduled after-hours on-call support.

Preferred background

Prior use or administration of SmartTrace or comparable industrial monitoring/asset management platforms.
Electrical, instrumentation, maintenance, engineering technology or industrial reliability background.
Experience preparing operations reports, working with SCADA/DCS interfaces or supporting remote industrial sites.

Measures of success

Timely alarm triage, customer communications, escalation and issue closure against service commitments.
Quality and completion of maintenance follow-up, customer work orders, asset records and reporting.
Customer satisfaction, retention, adoption and successful service reviews or demonstrations.
Identification and handoff of credible SmartTrace, heat-tracing material and field-service expansion opportunities.

Additional requisition notes

This is a hands-on service delivery and customer ownership role, not a conventional call-centre position. On-call expectations and any related compensation should be established through HR policy; a single employee is not assumed to provide continuous 24/7 coverage.

At Chemelex:

We protect places of progress through electric excellence.

Pioneering plants, sprawling data centers, busy transport hubs, and your own home. These are the places that bring progress to the world, and the places that we protect with time-tested technologies, advanced engineering, and a suite of services. Because here, excellence is everything.

Our Dimensions of Excellence reflect the core values of Chemelex. Together, they inspire our decisions and guide our actions – defining excellence in our work for colleagues, customers and communities.

• Experts with empathy

• Explorer mindset

• Example for others

• Exceptional impact

We are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.

About employer

More about this job

Skills

Troubleshooting
Sales activities
Scheduling
SAP
Maximo
Reporting
Customer service
Communicate with customers
Sales
Documentation
Process improvement
CMMS
Presentation skills
SCADA
DCS

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