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Added 6 mins ago
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Deputy Project Quality Manager-Kiewit Nuclear Solutions-ID
Kiewit
Oak Ridge, TN · Knoxville, TN
- $134,000 to $140,000 USD / year
Located at the project location, the Project Quality Manager (PQM) is responsible for the development, implementation, and management of a contract-specific Project Quality Plan (PQP) and…
Added 30 mins ago
Senior AI Engineer
TSGUS HCG LLC
Remote, United States
Working closely with AI leadership, solution architects, Experience Strategy, Digital Delivery, scientific and client-facing teams, this individual translates real-world business needs into…
Added 1 hour ago
Oliver Wyman Actuarial Life/Annuities Senior Manager
Marsh McLennan Inc.
NEW YORK, NY
Oliver Wyman Actuarial - M&A Consulting Actuary - US Life & Annuity Remote type: Hybrid Locations: NY, Boston, Chicago, and other Oliver Wyman offices Company Overview The Actuarial…
Added 1 hour ago
Epic Beaker AP Analyst
Internal Data Resources, Inc
NEW YORK, NY
IDR is seeking a Epic Beaker AP Analyst to join one of our top clients for a remote opportunity. In this role, youll partner with laboratory and technical stakeholders to design, configure,…
Added 1 hour ago
Manager, Influencer Marketing, Curlsmith
Helen of Troy
NEW YORK, NY
…humidifiers and air purifiers. Our innovative products and solutions promote healthy living, elevating the lives of consumers every day. This business unit includes Braun, PUR , Honeywell ,…
Added 1 hour ago
Cloud Adoption Engineer - Oracle Government, Defense & Intelligence
Oracle
Reston, VA · Washington, DC
This is a HYBRID position that involves a combination of remote, in-office work and meetings at the client site. Candidates must be based in the greater Washington DC area.
Added 2 hours ago
Digital Banking Manager - To 120K - Dallas, TX - Job 559FR
The Symicor Group
Dallas, TX
Our Dallas, TX-based bank client is seeking to fill a Digital Banking Manager role. The successful candidate will identify opportunities for strategic shifts and business process…
Added 2 hours ago
TS
Manager of Mortgage Lending - To 125K - Rockford, IL - Job 3856-5035
The Symicor Group
Rockford, IL
- Up to $125,000 USD / year
Our bank client is seeking to fill a Manager of Mortgage Lending role in the Rockford, IL area. The position is responsible for providing strategic leadership and operational oversight for…
Added 2 hours ago
SI
Regional Account Manager
SICK, Inc.
Minneapolis, MN
- $83,640 to $126,500 USD / year
…strategic industries in the associated region. The Regional Account Manager will be responsible for a named set of accounts and will drive market share within these accounts. This Regional…
Added 2 hours ago
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Estate and Trust Manager
Boulay
Remote, United States
- $110,000 to $165,000 USD / year
The Estate & Trust Manager is responsible for leading client engagements related to estate, gift, and trust taxation, fiduciary accounting, and estate administration. This role involves…
Added 2 hours ago
B
Estate and Trust Manager
Boulay
Remote, United States
- $110,000 to $165,000 USD / year
The Estate & Trust Manager is responsible for leading client engagements related to estate, gift, and trust taxation, fiduciary accounting, and estate administration. This role involves…
Added 3 hours ago
TG
IT INFRASTRUCTURE SERVICES MANAGER
The GEO Group
Boulder, CO
- $150,000 USD / year
BI is one of the leading technology companies in Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological…
Added 4 hours ago
Environmental / CEQA Project Manager
BKF
Remote, United States
BKF is hiring a Environmental Project Manager to lead Environmental Compliance (CEQA/NEPA) projects and to expand our CEQA/NEPA services throughout California. The Project Manager will be…
Added 4 hours ago
Environmental / CEQA Project Manager
BKF
Remote, United States
BKF is hiring a Environmental Project Manager to lead Environmental Compliance (CEQA/NEPA) projects and to expand our CEQA/NEPA services throughout California. The Project Manager will be…
Added 4 hours ago
Environmental / CEQA Project Manager
BKF
Remote, United States
BKF is hiring a Environmental Project Manager to lead Environmental Compliance (CEQA/NEPA) projects and to expand our CEQA/NEPA services throughout California. The Project Manager will be…
Added 4 hours ago
Environmental / CEQA Project Manager
BKF
Remote, United States
BKF is hiring a Environmental Project Manager to lead Environmental Compliance (CEQA/NEPA) projects and to expand our CEQA/NEPA services throughout California. The Project Manager will be…
Added 4 hours ago
Environmental / CEQA Project Manager
BKF
Remote, United States
BKF is hiring a Environmental Project Manager to lead Environmental Compliance (CEQA/NEPA) projects and to expand our CEQA/NEPA services throughout California. The Project Manager will be…
Added 4 hours ago
CEQA Project Manager
BKF
Remote, United States
BKF is hiring a Environmental Project Manager to lead Environmental Compliance (CEQA/NEPA) projects and to expand our CEQA/NEPA services throughout California. The Project Manager will be…
Added 4 hours ago
CEQA Project Manager
BKF
Remote, United States
BKF is hiring a Environmental Project Manager to lead Environmental Compliance (CEQA/NEPA) projects and to expand our CEQA/NEPA services throughout California. The Project Manager will be…
Added 4 hours ago
CEQA Project Manager
BKF
Remote, United States
BKF is hiring a Environmental Project Manager to lead Environmental Compliance (CEQA/NEPA) projects and to expand our CEQA/NEPA services throughout California. The Project Manager will be…
Added 4 hours ago
CEQA Project Manager
BKF
Remote, United States
BKF is hiring a Environmental Project Manager to lead Environmental Compliance (CEQA/NEPA) projects and to expand our CEQA/NEPA services throughout California. The Project Manager will be…
Added 4 hours ago
CEQA Project Manager
BKF
Remote, United States
BKF is hiring a Environmental Project Manager to lead Environmental Compliance (CEQA/NEPA) projects and to expand our CEQA/NEPA services throughout California. The Project Manager will be…
Added 4 hours ago
CEQA Project Manager
BKF
Remote, United States
BKF is hiring a Environmental Project Manager to lead Environmental Compliance (CEQA/NEPA) projects and to expand our CEQA/NEPA services throughout California. The Project Manager will be…
Added 4 hours ago
Regional Biology Lead
BKF
Remote, United States
…a collaborative approach to deliver innovative, sustainable solutions that bring community visions to life. If you’re looking to be part of a forward-thinking company that’s making a real…
Added 4 hours ago
Regional Biology Lead
BKF
Remote, United States
…a collaborative approach to deliver innovative, sustainable solutions that bring community visions to life. If you’re looking to be part of a forward-thinking company that’s making a real…

Closed listing

Chemelex

Enterprise Technical Account Manager

Houston, TX, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Chemelex is a global leader in electric thermal and sensing solutions, protecting the world’s critical processes, places and people. With over 50 years of innovation and a commitment to excellence, we develop solutions that ensure safety, reliability, and efficiency in diverse environments – from industrial plants and data centers to people’s homes. We deliver future-ready technologies, advanced engineering capabilities and local expertise backed by global standards. Our offering includes a leading portfolio from our trusted brands: Raychem, Tracer, Nuheat and Pyrotenax.

Position summary

Serve as the primary operational and customer-facing contact for assigned SmartTrace Enterprise and strategic facilities. Based in the SmartTrace control room, this professional role combines active heat-tracing system management, customer coordination, technical troubleshooting, structured after-hours escalation and support of technical sales activities.

Key responsibilities

Own service delivery and ongoing relationships for assigned facilities; maintain regular contact with customer maintenance, planning, scheduling, engineering and management teams.
Monitor SmartTrace alarms, trends, controller and communications health; investigate exceptions, prioritize action and coordinate customer follow-up rather than only forwarding alarm notifications.
Manage the lifecycle of identified issues from detection through customer work orders, resolution and verification; coordinate with site teams and Chemelex technical and field-service resources.
Use and support customer work management processes, including SAP and IBM Maximo notifications, work orders, asset records, priorities and close-out follow-up.
Support SmartTrace configuration, data quality, site metadata, alarm rules, reporting and data integration; diagnose common controller, heat-tracing and communications problems.
Lead professional customer service reviews and demonstrations from the SmartTrace control room; clearly present system status, recommended actions, service performance and opportunities.
Participate in a defined after-hours on-call rotation to respond to customer requests and escalated technical issues under applicable response procedures and service commitments.
Support pre-sales discovery, technical demonstrations, pilots and expansion conversations; identify opportunities for SmartTrace, heat-tracing materials, field services, repairs and projects.
Help standardize control room workflows, escalation procedures, customer documentation, reporting and continuous-improvement practices as the Enterprise portfolio grows.

Required qualifications

Hands-on industrial heat-tracing knowledge, including typical failure modes, electrical/controllers troubleshooting and practical site maintenance processes.
Experience working with customer CMMS/work order platforms such as SAP PM and/or IBM Maximo.
Understanding of industrial communications and systems integration, including RS-485, Modbus, Ethernet/TCP-IP and wireless or gateway-based networks.
Strong customer service, relationship-management and professional presentation skills with the ability to translate technical issues into clear actions.
Ability to independently prioritize multiple facilities, document actions, follow issues to closure and collaborate with internal and customer teams.
Willingness to travel when needed and participate in scheduled after-hours on-call support.

Preferred background

Prior use or administration of SmartTrace or comparable industrial monitoring/asset management platforms.
Electrical, instrumentation, maintenance, engineering technology or industrial reliability background.
Experience preparing operations reports, working with SCADA/DCS interfaces or supporting remote industrial sites.

Measures of success

Timely alarm triage, customer communications, escalation and issue closure against service commitments.
Quality and completion of maintenance follow-up, customer work orders, asset records and reporting.
Customer satisfaction, retention, adoption and successful service reviews or demonstrations.
Identification and handoff of credible SmartTrace, heat-tracing material and field-service expansion opportunities.

Additional requisition notes

This is a hands-on service delivery and customer ownership role, not a conventional call-centre position. On-call expectations and any related compensation should be established through HR policy; a single employee is not assumed to provide continuous 24/7 coverage.

At Chemelex:

We protect places of progress through electric excellence.

Pioneering plants, sprawling data centers, busy transport hubs, and your own home. These are the places that bring progress to the world, and the places that we protect with time-tested technologies, advanced engineering, and a suite of services. Because here, excellence is everything.

Our Dimensions of Excellence reflect the core values of Chemelex. Together, they inspire our decisions and guide our actions – defining excellence in our work for colleagues, customers and communities.

• Experts with empathy

• Explorer mindset

• Example for others

• Exceptional impact

We are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.

About employer

More about this job

Skills

Troubleshooting
Sales activities
Scheduling
SAP
Maximo
Reporting
Customer service
Communicate with customers
Sales
Documentation
Process improvement
CMMS
Presentation skills
SCADA
DCS

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