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Added 1 min ago
RV
RN Case Manager Experienced (IKC)
RMD VillageHealth DM, LLC
Remote, United States
- $87,000 to $114,000 USD / year
…physician, provider and care teams, the community, and Regional Operations…
Added 1 min ago
Lead Insurance Product Manager - Part D/PDP
Humana Inc.
Remote, United States
You’ll bring together Product, Pharmacy, Actuarial, Finance, Regulatory Compliance, Legal, Operations, Marketing, Sales, Digital, member communications and program delivery partners to make…
Added 1 min ago
CO
Department of Motor Vehicles Team Lead
City of Hampton
Hampton, VA
- $45,384 USD / year
…motivated and customer-focused DMV Team Lead to help oversee daily operations and deliver exceptional service to the community. This position plays an important role in assisting the public…
Added 1 min ago
CO
Office Assistant Senior (Part-Time)
City of Hampton
Hampton, VA
- $17.74 to $19.51 USD / hour
- Part-time
…coordinates meetings and projects, and ensures efficient office operations while providing excellent customer…
Added 1 min ago
CO
Control Center Operator (Part-Time)
City of Hampton
Hampton, VA
- $16.31 to $17.94 USD / hour
- Part-time
The purpose of this class is to monitor and control security operations within court and detention facilities by operating electronic security systems, controlling inmate movement,…
Added 1 min ago
CO
Arts Marketing Aide
City of Hampton
Hampton, VA
- $16.4 to $18.04 USD / hour
The purpose of the class is to assist in the daily operations of the Hampton Arts Department with the marketing, publicity, and networking for the American Theatre, Charles H. Taylor Visual…
Added 1 min ago
CO
Aquatics Director
City of Hampton
Hampton, VA
- $67,445 USD / year
Requires thorough knowledge of aquatics safety principles and practices, life savings techniques, pool operations, and aquatic recreation programming.
Added 1 min ago
O
Principal Program Manager
Oracle
Nashville, TN · Seattle, WA
- $91,000 to $209,500 USD / year
The Principal Program Manager will manage the planning, execution, and delivery of complex, strategic programs supporting the development and implementation of company products, services,…
Added 1 min ago
Talent Acquisition Generalist - High Volume
Consumer Cellular
Phoenix, AZ · Louisville, KY · Oklahoma City, OK
…day. You will act as the bridge between recruitment and HR operations, ensuring a seamless transition for new employees. You are responsible for making informed decision when it comes to…
Added 1 min ago
D
House Manager
Dungarvin
Beloit, WI
- $55,700 to $62,300 USD / year
At Dungarvin, we're looking for a House Manager who brings leadership, accountability, and a passion for helping others succeed. This isn't simply a supervisory position. You'll have the…
Added 1 min ago
D
House Manager
Dungarvin
Madison, WI
- $55,700 to $62,300 USD / year
At Dungarvin, we're looking for a House Manager who brings leadership, accountability, and a passion for helping others succeed. This isn't simply a supervisory position. You'll have the…
Added 1 min ago
D
House Manager
Dungarvin
Janesville, WI
- $55,700 to $62,300 USD / year
At Dungarvin, we're looking for a House Manager who brings leadership, accountability, and a passion for helping others succeed. This isn't simply a supervisory position. You'll have the…
Added 2 mins ago
AP
Onboarding Accounting Specialist
Ascend Partner Firms
Remote, United States
- $100,000 to $125,000 USD / year
Equity Program Eligibility at Sr. Manager Level + top performing Managers
Added 2 mins ago
TE
Manager in Training
The Escape Game
Omaha, NE
- $17 USD / hour
Manager in Training (MIT): The Escape Game and Great Big Game Show
Added 4 mins ago
PL
Human Resources Manager
PediaTrust LLC
Northbrook, IL
- $90,000 to $110,000 USD / year
The HR Manager serves as a strategic and operational partner to leadership, managers, and employees. This role is responsible for delivering comprehensive HR support across employee…
Added 4 mins ago
Administrative Technician - Planning & Code Administration
City of Gaithersburg
Gaithersburg, MD
Perform a wide variety of technical and administrative duties in support of Department functions and operations, including greeting and assisting the public, answering and screening a…
Added 4 mins ago
Lead Cleaner
ABM US
Burlington, KY
We are looking for a reliable and experienced Lead to ensure all facility operations follow policies and procedures. They coordinate daily operations by delegating job assignments and…
Added 4 mins ago
Retail Store Manager
Ollie's Bargain Outlet
Wyoming, MI
20% Associate discount on all Ollie’s purchases and bi-annual & annual bonus program.
Added 4 mins ago
Associate Manager, Campground Center of Excellence
Salesforce, Inc.
IN
The Salesforce Strategic Events team is seeking a highly organized, collaborative, and detail-oriented Associate Manager, Campground Center of Excellence to support the planning and…
Added 6 mins ago
B
Full-time Sales Teammate
Buckle
WEST DES MOINES, IA
- Full-time
Consistently perform leadership actions and maintain high standards, whether or not the Manager is present.
Added 6 mins ago
CO
Recreation Manager
City of Aurora
United States
- $95,460 to $149,157 USD / year
The award-winning operation consists of seven divisions (Golf, Open Space and Natural Resources, Parks Operations, Planning, Design and Construction, Recreation, Business Services and…
Added 6 mins ago
General manager
Papa Johns
Louisville, KY
The General Manager for Corporate Restaurant Operations manages and assumes responsibility for all functions of a Papa Johns restaurant to ensure restaurant profitability. This is…
Added 6 mins ago
Senior Region Registered Principal
Ameriprise Financial Services, LLC.
Remote, United States
…longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique…
Added 6 mins ago
Interim Manager of Playground Club-Boys & Girls Clubs of Santa Monica (Limited January 2027-June 2027)
Boys & Girls Club of Santa Monica
Santa Monica, CA
Reporting to Reporting to the Director of Operations-Impact & Evaluation, the Manager of Playground Club (PGC) position will lead the continued growth and sustainability of the SMBGC…
Added 7 mins ago
D
Manager, Vulnerability Management
Delinea
Remote, United States
- $175,000 to $200,000 USD / year
Delinea’s Cybersecurity organization is seeking a highly skilled Manager of Product Vulnerability Management to provide leadership and execution for an industry-leading Vulnerability…

Checkr

Operations Process Design Specialist

Nashville, TN, United States

$64,000 - $80,000 USD

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Job details

Pay: $64,000 - $80,000 USD
Experience: 3+ years of experience in process improvement, business process design, or operations analysis, ideally within a support or operations environment
Posting language: English
Posted: Nov 9, 2026

Original job description

About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.

About Checkr

Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr's innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

We're a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.

About the Role

As Process Design Specialist, you'll assess how our operations processes work today and identify where they break down or fall short, using established process mapping methods to help design what should replace them. That includes taking customer experiences and turning them into concrete, standardized improvements to our support flows, with support from your manager and senior team members on the larger or more ambiguous calls.

Our ideal candidate is a systems thinker who can look at a process end to end and pinpoint where it breaks down or stops scaling. You bring structure to ambiguity: you can take that understanding and help design something better, not just a cleaner version of the same process. You document what you find clearly, whether that's a process map, an SOP, or a runbook, and you know how to use current tools, including AI, to speed up discovery and documentation without cutting corners on rigor.

We're not just documenting today's process - we're designing for a future where agents handle more of the execution. You'll help define where automation can run end to end and where a human-in-the-loop checkpoint is still required, setting the standard so our processes scale without losing rigor or compliance.

This role reports to the Senior Manager, Operations Knowledge Systems & Process Design, and joins a growing team of knowledge and process specialists. It will require periodic travel (<10%) to connect with teams across Checkr's San Francisco, Denver, and Santiago offices.

What You'll Do:

Assess existing operations and support processes using established methodologies to identify gaps, redundancies, and inefficiencies, and baseline current performance using existing operational data (volume, handle time, TAT) to size the problem before recommending a change.
Translate customer experiences into mapped, actionable improvements to support flows
Map current-state and future-state processes using standard methodologies (process flows, swimlane diagrams, RACI) to produce clear, actionable documentation, with an understanding of FCRA-regulated workflows
Support the team's intake process for new process improvement requests, so operations teams know exactly what to submit
Facilitate working sessions with subject matter experts to capture tribal knowledge and convert it into documented, repeatable processes
Partner with Quality & Training, Operations Insights, and Program Management teams to translate process maps into standardized SOPs, runbooks, and playbooks
Identify opportunities to apply automation and AI-assisted workflows to reduce manual, repetitive steps in existing support processes
Track process improvement initiatives from assessment through adoption, escalating risks and blockers as needed
Measure process changes against the pre-change baseline and report whether the change moved the metric, flagging when a fix hasn't solved the underlying problem
Collaborate cross-functionally to support adoption of new or updated processes, so they don't just get documented and shelved

What You Bring

3+ years of experience in process improvement, business process design, or operations analysis, ideally within a support or operations environment
Hands-on experience with process mapping methodologies (process flow diagrams, swimlane diagrams, RACI matrices)
Experience assessing a current-state process using structured methodologies and identifying where it's breaking down
Experience translating unstructured or tribal knowledge into clear, standardized documentation such as SOPs, runbooks, and intake forms
Comfort working within support and knowledge systems (e.g., Zendesk, Salesforce, Confluence, or similar)
Familiarity using AI tools to accelerate process documentation, gap analysis, or workflow audits, with the judgment to know where human review still matters
Strong facilitation skills, with experience running working sessions to gather requirements from cross-functional stakeholders
Excellent written communication skills; able to produce process documentation that's clear to both technical and non-technical audiences
Experience quantifying a process's cost in time, volume, or rework before and after a change, using data from existing dashboards and reports; strong in spreadsheets, including pivot tables and lookups (SQL not required)
Experience defining and tracking success metrics for a process change, and knowing when a metric improved but the underlying problem didn't
Preferred: experience improving support operations workflows in a high-volume, customer-facing environment
Preferred: Lean Six Sigma, BPM certification, or equivalent formal process improvement training
An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

Pay Transparency Disclosure

We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

On-target Earnings OR Base Salary range (Nashville, TN)

$64,000 - $80,000 USD

What We Offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation, and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend

At Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.

Equal Employment Opportunities at Checkr Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

Applicant Privacy Policy If you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process.

For applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., name@checkr.com or name@ext.checkr.com).

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More about this job

Skills

Design process
Documentation
Regulatory compliance
Process improvement
Program management
Business processes
Zendesk
Salesforce
Atlassian Confluence
Communication skills
SQL
Lean manufacturing
BPM

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