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SO
IT Ops and Support Analyst III
State of Idaho
Boise, ID
- $36.16 to $38.42 USD / hour
Manages, updates and creates service and support documentation within the designated service management system and other documentation sources; Follows up with customers on issue…
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Store Assistant Manager
Circle K
West Richland, WA
We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.
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Store Assistant Manager
Circle K
Richland, WA
We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.
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Store Assistant Manager (With weekend availability)
Circle K
Denver, CO
We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.
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Store Assistant Manager (With weekend availability)
Circle K
Aurora, CO
We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.
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Store Assistant (Bonused)
Circle K
Collegedale, TN
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Store Assistant Manager (With weekend availability)
Circle K
Aurora, CO
We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.
Added just now
Store Assistant Manager (With weekend availability)
Circle K
Aurora, CO
We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.
Added just now
Store Assistant Manager (With weekend availability)
Circle K
Aurora, CO
We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.
Added just now
Store Assistant Manager (With weekend availability)
Circle K
Aurora, CO
We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.
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CTHCA Billing Specialist (CS-50110)
CONFEDERATED TRIBES OF THE COLVILLE RESERVATION
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- $23.32 to $28.4 USD / hour
Requires ability to effectively operate computer and software applications associated with office requirements as well as Revenue Cycle Management.
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Prevailing Wage and Apprenticeship Compliance Specialist (PWACS)
Westinghouse Electric Company, LLC
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- $70 USD / hour
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401k with company match and Associate Stock Purchase program with discount.
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Administrative Manager, Marketing
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Colorado Springs, CO
- $25.62 to $29.94 USD / hour
The Administrative Manager, Marketing position exists to provide coordination and administrative support for the Vice President, Marketing through planning, personnel management, logistics,…
Added 1 min ago
Prop Systems Design Engineer 4
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Distribute and balance team workload, collaborate with Leadership and Program Management
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Mechanical Design Engineer 2
United Launch Alliance
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Support program planning and execution by maintaining status of assigned tasks, identifying risks, and providing clear technical inputs
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Mechanical Design Engineer 2
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Centennial, CO
Support program planning and execution by maintaining status of assigned tasks, identifying risks, and providing clear technical inputs
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Mechanical Design Engineer 1
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Centennial, CO
Strong time-management skills and self-initiative
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Prop Systems Design Engineer 1
United Launch Alliance
Centennial, CO
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Plant Manager
Pacific Coast Producers
Lodi, CA
- $160,000 to $200,000 USD / year
…the West Coast, is seeking an experienced and strategic Plant Manager to lead our Production Facility in Lodi, CA. PCP is dedicated to investing in its people and fostering a culture of…
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Compliance Associate – Monitoring & Testing
OppFi
Chicago, IL
…this role, you will be instrumental in our compliance testing program, which reviews policies, procedures, applications, loans, marketing, and communications for compliance with applicable…
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RN Case Manager Experienced (IKC)
RMD VillageHealth DM, LLC
Remote, United States
- $87,000 to $114,000 USD / year
…provider and care teams, the community, and Regional Operations…
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Area Sales Manager
Sulzer Electro-Mechanical Services (US) Inc.
United States
The Area Sales Manager leads the growth of our Electromechanical Services business across Utah, Nevada, and Northern California. In this role, you will develop strong customer…
Added 2 mins ago
Area Sales Manager
Sulzer Electro-Mechanical Services (US) Inc.
United States
The Area Sales Manager leads the growth of our Electromechanical Services business across Oregon, Washington, and Pacific Northwest. In this role, you will develop strong customer…

Checkr

Operations Process Design Specialist

Nashville, TN, United States

$64,000 - $80,000 USD

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Job details

Pay: $64,000 - $80,000 USD
Experience: 3+ years of experience in process improvement, business process design, or operations analysis, ideally within a support or operations environment
Posting language: English
Posted: Nov 9, 2026

Original job description

About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.

About Checkr

Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr's innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

We're a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.

About the Role

As Process Design Specialist, you'll assess how our operations processes work today and identify where they break down or fall short, using established process mapping methods to help design what should replace them. That includes taking customer experiences and turning them into concrete, standardized improvements to our support flows, with support from your manager and senior team members on the larger or more ambiguous calls.

Our ideal candidate is a systems thinker who can look at a process end to end and pinpoint where it breaks down or stops scaling. You bring structure to ambiguity: you can take that understanding and help design something better, not just a cleaner version of the same process. You document what you find clearly, whether that's a process map, an SOP, or a runbook, and you know how to use current tools, including AI, to speed up discovery and documentation without cutting corners on rigor.

We're not just documenting today's process - we're designing for a future where agents handle more of the execution. You'll help define where automation can run end to end and where a human-in-the-loop checkpoint is still required, setting the standard so our processes scale without losing rigor or compliance.

This role reports to the Senior Manager, Operations Knowledge Systems & Process Design, and joins a growing team of knowledge and process specialists. It will require periodic travel (<10%) to connect with teams across Checkr's San Francisco, Denver, and Santiago offices.

What You'll Do:

Assess existing operations and support processes using established methodologies to identify gaps, redundancies, and inefficiencies, and baseline current performance using existing operational data (volume, handle time, TAT) to size the problem before recommending a change.
Translate customer experiences into mapped, actionable improvements to support flows
Map current-state and future-state processes using standard methodologies (process flows, swimlane diagrams, RACI) to produce clear, actionable documentation, with an understanding of FCRA-regulated workflows
Support the team's intake process for new process improvement requests, so operations teams know exactly what to submit
Facilitate working sessions with subject matter experts to capture tribal knowledge and convert it into documented, repeatable processes
Partner with Quality & Training, Operations Insights, and Program Management teams to translate process maps into standardized SOPs, runbooks, and playbooks
Identify opportunities to apply automation and AI-assisted workflows to reduce manual, repetitive steps in existing support processes
Track process improvement initiatives from assessment through adoption, escalating risks and blockers as needed
Measure process changes against the pre-change baseline and report whether the change moved the metric, flagging when a fix hasn't solved the underlying problem
Collaborate cross-functionally to support adoption of new or updated processes, so they don't just get documented and shelved

What You Bring

3+ years of experience in process improvement, business process design, or operations analysis, ideally within a support or operations environment
Hands-on experience with process mapping methodologies (process flow diagrams, swimlane diagrams, RACI matrices)
Experience assessing a current-state process using structured methodologies and identifying where it's breaking down
Experience translating unstructured or tribal knowledge into clear, standardized documentation such as SOPs, runbooks, and intake forms
Comfort working within support and knowledge systems (e.g., Zendesk, Salesforce, Confluence, or similar)
Familiarity using AI tools to accelerate process documentation, gap analysis, or workflow audits, with the judgment to know where human review still matters
Strong facilitation skills, with experience running working sessions to gather requirements from cross-functional stakeholders
Excellent written communication skills; able to produce process documentation that's clear to both technical and non-technical audiences
Experience quantifying a process's cost in time, volume, or rework before and after a change, using data from existing dashboards and reports; strong in spreadsheets, including pivot tables and lookups (SQL not required)
Experience defining and tracking success metrics for a process change, and knowing when a metric improved but the underlying problem didn't
Preferred: experience improving support operations workflows in a high-volume, customer-facing environment
Preferred: Lean Six Sigma, BPM certification, or equivalent formal process improvement training
An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

Pay Transparency Disclosure

We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

On-target Earnings OR Base Salary range (Nashville, TN)

$64,000 - $80,000 USD

What We Offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation, and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend

At Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.

Equal Employment Opportunities at Checkr Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

Applicant Privacy Policy If you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process.

For applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., name@checkr.com or name@ext.checkr.com).

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More about this job

Skills

Design process
Documentation
Regulatory compliance
Process improvement
Program management
Business processes
Zendesk
Salesforce
Atlassian Confluence
Communication skills
SQL
Lean manufacturing
BPM

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