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Part-Time Sales Associate - Famous Footwear
Famous Footwear
Norfolk, NE
- Part-time
Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow…
Added just now
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Part-Time Sales Lead - Famous Footwear
Famous Footwear
Norfolk, NE
- Part-time
Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow…
Added 1 min ago
Manufacturing Manager
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Lead Product Manager - Portals Platforms
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Added 1 min ago
Manager, Product Software Engineering
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…practices, and build a culture of accountability, continuous learning, and AI-driven software…
Added 2 mins ago
FO
Administrative Manager, Marketing
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Colorado Springs, CO
- $25.62 to $29.94 USD / hour
The Administrative Manager, Marketing position exists to provide coordination and administrative support for the Vice President, Marketing through planning, personnel management, logistics,…
Added 2 mins ago
Trade Operations Manager, NAM, AWS Compliance & Security Assurance
Amazon Web Services, Inc.
Arlington, VA · Seattle, WA · New York, NY · San Diego, CA
…Amazon Web Services (AWS) Security is seeking a Trade Operations Manager, NAM to join the Global Trade and Product Compliance (GTPC) organization to support import and export operational…
Added 2 mins ago
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Retail Lead Associate (Reduced-Time)
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- From $20.25 USD / hour
…on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new…
Added 3 mins ago
Sr Technical Security Product Owner
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Dallas, TX · Fort Lauderdale, FL · Louisville, KY · Tampa, FL
…transitioned into product ownership - not a pure business PO learning tech on the job. This is a delivery-focused role: we need someone who doesn't just manage a backlog, but drives…
Added 3 mins ago
Lead Insurance Product Manager - Part D/PDP
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Remote, United States
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Added 4 mins ago
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Manager in Training
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- $17 USD / hour
Manager in Training (MIT): The Escape Game and Great Big Game Show
Added 5 mins ago
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PART TIME POOL - COUNSELOR (VETERANS)
United States
- Part-time
Transforming lives through learning isn’t just the vision of the Grossmont-Cuyamaca Community College District. It happens every day with our 30,000 students who take the first step in…
Added 6 mins ago
Manager, Indirect Sales
Just Energy Corp
Remote, United States
The Sales Manager leads the sales team focused on the Indirect/Broker sales channel for Hudson Energy. This team is the frontline of delivery to build a strong and loyal Sales Partner…
Added 7 mins ago
DE
Story Maker (Content Marketing Manager) at Arts for Learning Indiana
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- $55,000 USD / year
Our client, Arts for Learning Indiana, is growing its team!
Added 7 mins ago
Service Manager
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Added 9 mins ago
Interim Manager of Playground Club-Boys & Girls Clubs of Santa Monica (Limited January 2027-June 2027)
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The Manager of PGC plays a key role engaging youth in grades 1st-5th grade in programming that is rooted in play equity, movement, inclusion, SEL, and building a safe environment for youth…
Added 9 mins ago
JJ
Business Partner-Senior - Human Resources - Full Time - 8 Hour - Days
JMHAS John Muir Health - Administrative Services
United States
- Full-time
…Relations, Talent Acquisition, Compensation, and Organizational/Learning and Development, the HRBP develops and implements integrated people solutions that support organizational…
Added 10 mins ago
S
Growth Marketing Strategist
Skillable
Remote, United States
- $115,000 to $150,000 USD / year
Drive field adoption through seller and manager training and a shared library of reusable agents, skills, and prompts.
Added 11 mins ago
GG
GGU One Contact Center Operations Manager (47293)
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Remote, United States
- $110,000 to $140,000 USD / year
Position Title: GGU One Contact Center Operations Manager
Added 11 mins ago
Technical Service Representative - Automotive Coatings
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Based at the GM manufacturing plant in Spring Hill, TN, you will report to the Optima Solutions Manager.
Added 11 mins ago
Territory Account Manager
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The Territory Account Manager is responsible for sales and leasing of new and used Agriculture Equipment and attachments.
Added 11 mins ago
Staff Workday HRIS Technical Analyst
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San Francisco, CA
…administrative burden, increase adoption, and improve the employee and manager self-service…
Added 11 mins ago
Senior Software Engineer (Ruby/Rails), MVR
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San Francisco, CA
As a Senior Software Engineer on the MVR team, reporting to the Engineering Manager, you will build and evolve the systems that power Checkr's motor vehicle record screenings, helping…
Added 11 mins ago
Operations Process Design Specialist
Checkr
Nashville, TN
…standardized improvements to our support flows, with support from your manager and senior team members on the larger or more ambiguous…
Added 11 mins ago
PATIENT EXPERIENCE MANAGER - GREENVILLE, SC
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Participates in all Patient Experience Department learning sessions including monthly educational webinars

Checkr

Operations Process Design Specialist

Nashville, TN, United States

$64,000 - $80,000 USD

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Job details

Pay: $64,000 - $80,000 USD
Experience: 3+ years of experience in process improvement, business process design, or operations analysis, ideally within a support or operations environment
Posting language: English
Posted: Nov 9, 2026

Original job description

About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.

About Checkr

Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr's innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

We're a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.

About the Role

As Process Design Specialist, you'll assess how our operations processes work today and identify where they break down or fall short, using established process mapping methods to help design what should replace them. That includes taking customer experiences and turning them into concrete, standardized improvements to our support flows, with support from your manager and senior team members on the larger or more ambiguous calls.

Our ideal candidate is a systems thinker who can look at a process end to end and pinpoint where it breaks down or stops scaling. You bring structure to ambiguity: you can take that understanding and help design something better, not just a cleaner version of the same process. You document what you find clearly, whether that's a process map, an SOP, or a runbook, and you know how to use current tools, including AI, to speed up discovery and documentation without cutting corners on rigor.

We're not just documenting today's process - we're designing for a future where agents handle more of the execution. You'll help define where automation can run end to end and where a human-in-the-loop checkpoint is still required, setting the standard so our processes scale without losing rigor or compliance.

This role reports to the Senior Manager, Operations Knowledge Systems & Process Design, and joins a growing team of knowledge and process specialists. It will require periodic travel (<10%) to connect with teams across Checkr's San Francisco, Denver, and Santiago offices.

What You'll Do:

Assess existing operations and support processes using established methodologies to identify gaps, redundancies, and inefficiencies, and baseline current performance using existing operational data (volume, handle time, TAT) to size the problem before recommending a change.
Translate customer experiences into mapped, actionable improvements to support flows
Map current-state and future-state processes using standard methodologies (process flows, swimlane diagrams, RACI) to produce clear, actionable documentation, with an understanding of FCRA-regulated workflows
Support the team's intake process for new process improvement requests, so operations teams know exactly what to submit
Facilitate working sessions with subject matter experts to capture tribal knowledge and convert it into documented, repeatable processes
Partner with Quality & Training, Operations Insights, and Program Management teams to translate process maps into standardized SOPs, runbooks, and playbooks
Identify opportunities to apply automation and AI-assisted workflows to reduce manual, repetitive steps in existing support processes
Track process improvement initiatives from assessment through adoption, escalating risks and blockers as needed
Measure process changes against the pre-change baseline and report whether the change moved the metric, flagging when a fix hasn't solved the underlying problem
Collaborate cross-functionally to support adoption of new or updated processes, so they don't just get documented and shelved

What You Bring

3+ years of experience in process improvement, business process design, or operations analysis, ideally within a support or operations environment
Hands-on experience with process mapping methodologies (process flow diagrams, swimlane diagrams, RACI matrices)
Experience assessing a current-state process using structured methodologies and identifying where it's breaking down
Experience translating unstructured or tribal knowledge into clear, standardized documentation such as SOPs, runbooks, and intake forms
Comfort working within support and knowledge systems (e.g., Zendesk, Salesforce, Confluence, or similar)
Familiarity using AI tools to accelerate process documentation, gap analysis, or workflow audits, with the judgment to know where human review still matters
Strong facilitation skills, with experience running working sessions to gather requirements from cross-functional stakeholders
Excellent written communication skills; able to produce process documentation that's clear to both technical and non-technical audiences
Experience quantifying a process's cost in time, volume, or rework before and after a change, using data from existing dashboards and reports; strong in spreadsheets, including pivot tables and lookups (SQL not required)
Experience defining and tracking success metrics for a process change, and knowing when a metric improved but the underlying problem didn't
Preferred: experience improving support operations workflows in a high-volume, customer-facing environment
Preferred: Lean Six Sigma, BPM certification, or equivalent formal process improvement training
An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

Pay Transparency Disclosure

We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

On-target Earnings OR Base Salary range (Nashville, TN)

$64,000 - $80,000 USD

What We Offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation, and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend

At Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.

Equal Employment Opportunities at Checkr Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

Applicant Privacy Policy If you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process.

For applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., name@checkr.com or name@ext.checkr.com).

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More about this job

Skills

Design process
Documentation
Regulatory compliance
Process improvement
Program management
Business processes
Zendesk
Salesforce
Atlassian Confluence
Communication skills
SQL
Lean manufacturing
BPM

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