Jobs in the United States

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Added 2 mins ago
Technical Program Manager - Software Engineering
Hewlett Packard Enterprise
Ft. Collins, CO · Spring, TX · Bloomington, MN
The HPC & AI Software team is seeking an experienced Technical Program Manager to define and lead product integration through software development lifecycle checkpoints. This leadership…
Added 3 mins ago
VP Information Technology
UBLIC SERVICES, INC.
Phoenix, AZ
…skills, and the ability to communicate effectively with both technical and non-technical stakeholders. The incumbent will be responsible for overseeing portions of the IT strategy while…
Added 4 mins ago
Program Chief Engineer
L3Harris Technologies
Herndon, VA
We are seeking an experienced and dynamic Program Chief Engineer (PCE) to join our Integrate Sonars & Software (ISS) Business Unit, where you will have the unique opportunity to shape and…
Added 4 mins ago
GTM Systems Manager
Keeper Security
Remote, United States
Keeper Security is hiring a hands-on and solutions-oriented GTM Systems Manager to design, build and optimize the systems that support the go-to-market organization. This role will own…
Added 6 mins ago
Senior Facility Manager
US AMR-Jones Lang LaSalle Americas, Inc.
Portsmouth, NH
What this job involves - The Senior Facility Manager is the single point of contact for the areas of responsibility and its occupants and act as their service provider liaison. The role is…
Added 6 mins ago
Lead Operating Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Redmond, WA
…team. This position offers the opportunity to leverage your technical expertise in building engineering while developing leadership skills in a dynamic, client-focused environment. You'll…
Added 6 mins ago
Facilities Manager
US AMR-Jones Lang LaSalle Americas, Inc.
Houston, TX
What this job involves - The Facility Manager is the single point of contact for the areas of responsibility and its occupants and act as their service provider liaison. The role is to…
Added 7 mins ago
Senior BESS Structural Engineer
Black & Veatch Family of Companies
Orlando, FL
Provides technical guidance to others regarding projects and disciplines
Added 8 mins ago
Software Engineer (Workday Integration Engineer)
Travelers Indemnity Co
St. Paul, MN · Atlanta, GA · Richardson, TX · Hartford, CT
…deliver value to our HR business partners, work across our technical teams and leverage AI-driven innovation to shape the systems that power the employee experience at Travelers. From…
Added 10 mins ago
Director of Institutional Effectiveness (Department Director II)
PCC Portland Community College
United States
…accountability for providing leadership in long-range planning, program development, problem solving, and staff development in an assigned administrative department. Responds to inquiries…
Added 10 mins ago
M
Customer Support Manager
MoeGo
Remote, United States
- $100,000 to $115,000 USD / year
We're looking for a hands-on Customer Support Manager to lead MoeGo's frontline support team day to day, managing two Support Leads and the specialist team behind them. You'll run a 24/7…
Added 11 mins ago
IG
Program Manager
Insight Global
Neenah, WI
- From $74 USD / hour
Insight Global is seeking a proactive and personable Program Manager to support our customer hybrid in the Neenah or Raliegh markets to lead execution across multiple complex technology and…
Added 14 mins ago
K
Senior Scrum Master
Kforce
Irving, TX
- $55 to $60 USD / hour
5+ years of experience as a Scrum Master, Project Manager, Agile Program Manager, or similar role supporting software or technology initiatives
Added 18 mins ago
Senior Manager, Data Engineering & AI
CVS Shared Services Resources LLC
Irving, TX · Wellesley, MA
The Senior Manager, Data Engineering & AI is both a people leader and a technical leader who leads from the front. This person manages a team of data and software engineers (employees and…
Added 18 mins ago
Design Verification Senior Manager
Apple
Austin, TX · Cupertino, CA · San Diego, CA
…direction, and representing outcomes to upper management. A strong technical foundation in analog mixed signal verification is…
Added 21 mins ago
AI
Lead Program Management Analyst
Akumen, Inc.
Tysons Corner, VA · Reston, VA
- $125,000 to $145,000 USD / year
Akumen, Inc. is seeking an experienced Lead Program Management Analyst to provide program leadership, administrative management, documentation, quality assurance, and operational support…
Added 21 mins ago
W
Strategy & Planning Lead, Fleet Operations
Wayve
United States
- $171,000 to $229,000 USD / year
- Build, maintain, and evolve planning models that connect workforce availability, vehicle capacity, utilization, and cost with testing and program needs.
Added 21 mins ago
Project Coordinator
CAI Cambium Assessment, Inc.
Remote, United States
In this role, you will oversee tasks delegated to you by the Program Manager and provide general administrative support for internal CAI teams as well as the client. The Project Coordinator…
Added 21 mins ago
Director, Digital / Technical Product Manager – Investment Services Company (ISCO) Digital and Design Team
USAA Investment Services Co.
United States
As a dedicated Director, Digital / Technical Product Manager – Investment Services Company (ISCO) Digital and Design Team, you will have accountability for owning and developing the…
Added 22 mins ago
Senior Director, Marketing Intelligence & Measurement
Tinuiti
United States
…judgment, consultative presence, and business acumen with enough technical fluency to guide sophisticated analytical work without personally operating as a data scientist or data engineer…
Added 23 mins ago
Director, Early Talent, Claude Corps
CodePath
Remote, United States
…leading technology companies. After nearly a decade of training technical talent, we launched a $150M initiative with Anthropic to prepare people for careers in…
Added 24 mins ago
GSOC Manager @ AI Company
Allied Universal
San Francisco, CA
Allied Universal is looking to hire a Global Security Operations Center Manager at an AI company. The Global Security Operations Center (GSOC) Operations Manager is an experienced…
Added 25 mins ago
Data Scientist II
BAE Systems
Rockville, MD
- Partner with software engineer, test engineers, test manager, and other stakeholders to translate business needs into technical data solutions
Added 25 mins ago
HC
Intern, Product Development
Hourglass Cosmetics
West Hollywood, CA
- $21 to $22 USD / hour
…with possible extension to 6 months. Reporting to the Senior Manager of Product Development, the intern will gain hands-on exposure to the end-to-end development of luxury beauty products,…
Added 27 mins ago
P
Senior Account Director, In-Account Growth
Phase2
Remote, United States
- $115,000 to $160,000 USD / year
…relationships, spot the next problem worth solving, shape the technical solution, and close the deal. This is a quota-carrying role with a $7M+ annual sales…

Checkr

Operations Process Design Specialist

Nashville, TN, United States

$64,000 - $80,000 USD

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Job details

Pay: $64,000 - $80,000 USD
Experience: 3+ years of experience in process improvement, business process design, or operations analysis, ideally within a support or operations environment
Posting language: English
Posted: Nov 3, 2026

Original job description

About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.

About Checkr

Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr's innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

We're a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.

About the Role

As Process Design Specialist, you'll assess how our operations processes work today and identify where they break down or fall short, using established process mapping methods to help design what should replace them. That includes taking customer experiences and turning them into concrete, standardized improvements to our support flows, with support from your manager and senior team members on the larger or more ambiguous calls.

Our ideal candidate is a systems thinker who can look at a process end to end and pinpoint where it breaks down or stops scaling. You bring structure to ambiguity: you can take that understanding and help design something better, not just a cleaner version of the same process. You document what you find clearly, whether that's a process map, an SOP, or a runbook, and you know how to use current tools, including AI, to speed up discovery and documentation without cutting corners on rigor.

We're not just documenting today's process - we're designing for a future where agents handle more of the execution. You'll help define where automation can run end to end and where a human-in-the-loop checkpoint is still required, setting the standard so our processes scale without losing rigor or compliance.

This role reports to the Senior Manager, Operations Knowledge Systems & Process Design, and joins a growing team of knowledge and process specialists. It will require periodic travel (<10%) to connect with teams across Checkr's San Francisco, Denver, and Santiago offices.

What You'll Do:

Assess existing operations and support processes using established methodologies to identify gaps, redundancies, and inefficiencies, and baseline current performance using existing operational data (volume, handle time, TAT) to size the problem before recommending a change.
Translate customer experiences into mapped, actionable improvements to support flows
Map current-state and future-state processes using standard methodologies (process flows, swimlane diagrams, RACI) to produce clear, actionable documentation, with an understanding of FCRA-regulated workflows
Support the team's intake process for new process improvement requests, so operations teams know exactly what to submit
Facilitate working sessions with subject matter experts to capture tribal knowledge and convert it into documented, repeatable processes
Partner with Quality & Training, Operations Insights, and Program Management teams to translate process maps into standardized SOPs, runbooks, and playbooks
Identify opportunities to apply automation and AI-assisted workflows to reduce manual, repetitive steps in existing support processes
Track process improvement initiatives from assessment through adoption, escalating risks and blockers as needed
Measure process changes against the pre-change baseline and report whether the change moved the metric, flagging when a fix hasn't solved the underlying problem
Collaborate cross-functionally to support adoption of new or updated processes, so they don't just get documented and shelved

What You Bring

3+ years of experience in process improvement, business process design, or operations analysis, ideally within a support or operations environment
Hands-on experience with process mapping methodologies (process flow diagrams, swimlane diagrams, RACI matrices)
Experience assessing a current-state process using structured methodologies and identifying where it's breaking down
Experience translating unstructured or tribal knowledge into clear, standardized documentation such as SOPs, runbooks, and intake forms
Comfort working within support and knowledge systems (e.g., Zendesk, Salesforce, Confluence, or similar)
Familiarity using AI tools to accelerate process documentation, gap analysis, or workflow audits, with the judgment to know where human review still matters
Strong facilitation skills, with experience running working sessions to gather requirements from cross-functional stakeholders
Excellent written communication skills; able to produce process documentation that's clear to both technical and non-technical audiences
Experience quantifying a process's cost in time, volume, or rework before and after a change, using data from existing dashboards and reports; strong in spreadsheets, including pivot tables and lookups (SQL not required)
Experience defining and tracking success metrics for a process change, and knowing when a metric improved but the underlying problem didn't
Preferred: experience improving support operations workflows in a high-volume, customer-facing environment
Preferred: Lean Six Sigma, BPM certification, or equivalent formal process improvement training
An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

Pay Transparency Disclosure

We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

On-target Earnings OR Base Salary range (Nashville, TN)

$64,000 - $80,000 USD

What We Offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation, and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend

At Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.

Equal Employment Opportunities at Checkr Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

Applicant Privacy Policy If you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process.

For applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., name@checkr.com or name@ext.checkr.com).

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