Jobs in the United States

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Added 1 min ago
Customer Service Manager
Goodwill of the San Francisco Bay
United States
…logistics, e-commerce or our Corporate Services Career Pathways…
Added 3 mins ago
Enterprise Application Associate Analyst - (Epic Resolute Professional Billing)
Children's Health
Dallas, TX
…contributing to development of associated training curriculum/program, post implementation documentation and production support services. Ensure systems design supports corporate policies…
Added 3 mins ago
Sr. Growth Product Marketing Manager, Chime Enterprise
Chime Financial, Inc
NY · San Francisco, CA
We're hiring a Sr. Growth Marketing Manager to own and drive measurable growth outcomes across Chime Enterprise's B2B2C funnel - the path that turns eligible employees at our employer…
Added 4 mins ago
GO
Assistant Manager Position
Goodwill of Central & Northern Arizona
United States
- $47,000 USD / year
Ensures that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities.
Added 10 mins ago
Supply Chain Manager
Ameristar Casino Resort Spa Black Hawk
Black Hawk, CO
Education reimbursement program and Annual Scholarship Program
Added 11 mins ago
Filtration Sales Specialist- GA, FL, Puerto Rico
Global Life Sciences Solutions USA LLC
Atlanta, GA · Tampa, FL · Miami, FL · Fort Lauderdale, FL
…Resin, Filtration, and Media business unit. The position is remote and is responsible for covering the Northeast US (New England), Quebec and Eastern…
Added 15 mins ago
AC
Outside Sales Representative
Aston Carter
Medford, OR
- $26 to $27 USD / hour
This role offers an opportunity to help launch and grow a new hub delivery partner program by recruiting local small businesses across targeted towns in Oregon. You will spend most of your…
Added 15 mins ago
AC
Staff Accountant (A/P & A/R)
Aston Carter
Jersey City, NJ
- $30 to $35 USD / hour
Demonstrate initiative and ownership over assigned tasks, progressing toward independent work in a hybrid (onsite and remote) environment.
Added 15 mins ago
AC
Staff Accountant (A/P & A/R)
Aston Carter
Newark, NJ
- $30 to $35 USD / hour
Demonstrate initiative and ownership over assigned tasks, progressing toward independent work in a hybrid (onsite and remote) environment.
Added 15 mins ago
Senior Engineering Manager, Autonomy Evaluation Applications
General Motors LLC
Remote, United States
…across GM's vehicle portfolio. Autonomy Evaluation helps the AV program figure out where the driver still falls short. Every mile our vehicles drive, on the road or in simulation, carries…
Added 15 mins ago
Engineering Manager - Autonomy Subsystem Evaluation
General Motors LLC
Remote, United States
Autonomy Evaluation helps the AV program figure out where the driver still falls short. Every mile our vehicles drive, on the road or in simulation, carries that signal. We turn it into…
Added 18 mins ago
C
Manager, Partner Growth
Cardless
San Francisco, CA
- $122,000 to $155,000 USD / year
As Manager of Partner Growth, you will own the full portfolio of live Cardless brand partners. You will be the primary point of contact for accounts like Coinbase and Bilt - responsible for…
Added 18 mins ago
N
Executive Assistant - Onsite (Full Time, Day)
Northbay
Fairfield, CA
- Full-time
…professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases…
Added 19 mins ago
RN, Territory Clinical Manager, Home Health
AccentCare, Inc.
Burnsville, MN
Find Your Passion and Purpose as a Clinical Manager
Added 19 mins ago
RN, Patient Care Manager HH (E)
AccentCare, Inc.
Saint Paul, MN
Position: RN, Patient Care Manager, Home Health
Added 19 mins ago
Licensed Vocational nurse/ LVN, Home Health
AccentCare, Inc.
Fort Worth, TX
Graduate of an accredited practical or vocational nursing program
Added 19 mins ago
RN, Patient Care Manager, HH Regional Floater (E)
AccentCare, Inc.
Winona, MN
Position: RN, Patient Care Manager Regional Floater
Added 20 mins ago
Multimedia Content Designer
Consertus-US
Remote, United States
Consertus is an AI-native global capital program management and advisory firm that combines deep industry expertise with advanced digital capabilities to deliver smarter, faster, and more…
Added 20 mins ago
Graphic Designer
Consertus-US
Remote, United States
Consertus is an AI-native global capital program management and advisory firm that combines deep industry expertise with advanced digital capabilities to deliver smarter, faster, and more…
Added 21 mins ago
Senior Manager Strategy
IDEX Health & Science LLC
Middleboro, MA
The Senior Manager of Strategy is a hands-on strategy leader and enterprise utility player. This individual helps IH&S make clear choices and convert them into results, combining fact-based…
Added 22 mins ago
VO
Biomedical Equipment Technician, Full Time Onsite
Virtua Our Lady of Lourdes Hospital, Inc
United States
- $30.37 to $47.2 USD / hour
- Full-time
…directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling.…
Added 22 mins ago
VW
Pelvic Occupational Therapist (OT), Outpatient Rehab - Per Diem
Virtua West Jersey Health Sys
United States
- $57.25 USD / hour
…directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling.…
Added 28 mins ago
Senior Strategic Program Manager
Natera
Remote, United States
We’re seeking a Senior Strategic Program Manager to join the Program Management Office managing complex Research & Development programs. In this role, you’ll lead cross-functional programs…
Added 28 mins ago
Staff Endpoint Engineer
SmithRx
Plano, TX
…infrastructures (CloudPC / Azure Virtual Desktop) and third-party remote environments, ensuring secure access for partners, contractors, and distributed…
Added 29 mins ago
Senior Manager, Payer Implementation
Chamber Cardio
Remote, United States
As Senior Payer Implementation Manager, you’ll join payer implementation discussions as they begin and support delivery from signed contract through go-live, turning strategic commitments…

Checkr

Operations Process Design Specialist

Nashville, TN, United States

$64,000 - $80,000 USD

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Job details

Pay: $64,000 - $80,000 USD
Experience: 3+ years of experience in process improvement, business process design, or operations analysis, ideally within a support or operations environment
Posting language: English
Posted: Nov 3, 2026

Original job description

About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.

About Checkr

Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr's innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

We're a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.

About the Role

As Process Design Specialist, you'll assess how our operations processes work today and identify where they break down or fall short, using established process mapping methods to help design what should replace them. That includes taking customer experiences and turning them into concrete, standardized improvements to our support flows, with support from your manager and senior team members on the larger or more ambiguous calls.

Our ideal candidate is a systems thinker who can look at a process end to end and pinpoint where it breaks down or stops scaling. You bring structure to ambiguity: you can take that understanding and help design something better, not just a cleaner version of the same process. You document what you find clearly, whether that's a process map, an SOP, or a runbook, and you know how to use current tools, including AI, to speed up discovery and documentation without cutting corners on rigor.

We're not just documenting today's process - we're designing for a future where agents handle more of the execution. You'll help define where automation can run end to end and where a human-in-the-loop checkpoint is still required, setting the standard so our processes scale without losing rigor or compliance.

This role reports to the Senior Manager, Operations Knowledge Systems & Process Design, and joins a growing team of knowledge and process specialists. It will require periodic travel (<10%) to connect with teams across Checkr's San Francisco, Denver, and Santiago offices.

What You'll Do:

Assess existing operations and support processes using established methodologies to identify gaps, redundancies, and inefficiencies, and baseline current performance using existing operational data (volume, handle time, TAT) to size the problem before recommending a change.
Translate customer experiences into mapped, actionable improvements to support flows
Map current-state and future-state processes using standard methodologies (process flows, swimlane diagrams, RACI) to produce clear, actionable documentation, with an understanding of FCRA-regulated workflows
Support the team's intake process for new process improvement requests, so operations teams know exactly what to submit
Facilitate working sessions with subject matter experts to capture tribal knowledge and convert it into documented, repeatable processes
Partner with Quality & Training, Operations Insights, and Program Management teams to translate process maps into standardized SOPs, runbooks, and playbooks
Identify opportunities to apply automation and AI-assisted workflows to reduce manual, repetitive steps in existing support processes
Track process improvement initiatives from assessment through adoption, escalating risks and blockers as needed
Measure process changes against the pre-change baseline and report whether the change moved the metric, flagging when a fix hasn't solved the underlying problem
Collaborate cross-functionally to support adoption of new or updated processes, so they don't just get documented and shelved

What You Bring

3+ years of experience in process improvement, business process design, or operations analysis, ideally within a support or operations environment
Hands-on experience with process mapping methodologies (process flow diagrams, swimlane diagrams, RACI matrices)
Experience assessing a current-state process using structured methodologies and identifying where it's breaking down
Experience translating unstructured or tribal knowledge into clear, standardized documentation such as SOPs, runbooks, and intake forms
Comfort working within support and knowledge systems (e.g., Zendesk, Salesforce, Confluence, or similar)
Familiarity using AI tools to accelerate process documentation, gap analysis, or workflow audits, with the judgment to know where human review still matters
Strong facilitation skills, with experience running working sessions to gather requirements from cross-functional stakeholders
Excellent written communication skills; able to produce process documentation that's clear to both technical and non-technical audiences
Experience quantifying a process's cost in time, volume, or rework before and after a change, using data from existing dashboards and reports; strong in spreadsheets, including pivot tables and lookups (SQL not required)
Experience defining and tracking success metrics for a process change, and knowing when a metric improved but the underlying problem didn't
Preferred: experience improving support operations workflows in a high-volume, customer-facing environment
Preferred: Lean Six Sigma, BPM certification, or equivalent formal process improvement training
An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

Pay Transparency Disclosure

We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

On-target Earnings OR Base Salary range (Nashville, TN)

$64,000 - $80,000 USD

What We Offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation, and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend

At Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.

Equal Employment Opportunities at Checkr Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

Applicant Privacy Policy If you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process.

For applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., name@checkr.com or name@ext.checkr.com).

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