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Revenue Specialist
Itron, Inc.
United States of America, WA · United States of America, NC
- $75,000 to $115,250 USD / year
…implement, and maintain revenue recognition models that support complex customer deployment projects across the Utilities & Energy landscape. You will partner closely with project managers…
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Manager, Pre-Award Operations
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United States
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GPS Project Manager Senior
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…strengthening how we operate across markets. As part of the Global GPS Program and Change team, you will play a critical role in driving strategic, global GPS initiatives and ensuring they…
Added 1 min ago
Nebraska/Iowa Professional Services Manager
HDR
Omaha, NE · Des Moines, IA · Ames, IA · Davenport, IA · Cedar Rapids, IA · Lincoln, NE
…creativity, precision, and deep expertise to solve the most complex challenges facing our clients and…
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Administrative Assistant
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Seattle, WA
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Credit Analyst - Specialty Finance
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MEMPHIS, TN · Memphis, TN
…review or other similar positions. Work with the Portfolio Manager (PM) and Relationship Manager (RM) in completing at least 80% of the credit analysis. The credit analysis is the Bank's…
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Sr Acct Manager - SLED Sales
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Chicago, IL
- $53,000 to $92,000 USD / year
…networking, negotiating and closing sales. A deep understanding of complex government agencies is crucial, as a successful candidate will serve as a trusted advisor, helping these agencies…
Added 1 min ago
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Student Dining Senior General Manager
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Stanford, CA
- $89,179 to $110,501 USD / year
The Student Dining Senior General Manager is the senior operational leader for multiple residential dining halls or a large, complex dining operation. Reporting to the Senior Director of…
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Manager Maintenance - Silver Spring, MD
Military Spouse Jobs & VetJobs
United States
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Director of Property Management (TRM)
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Los Angeles, CA
…accordance with organizational policies, affordable housing program requirements, management agreements, and ownership objectives while fostering a culture of accountability, service…
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Direct Support Professionals - Community Day Services (CDS) (58424)
ASSOCIATION FOR INDIVIDUAL DEVELOPMENT
Elgin, IL
- $19.5 USD / hour
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Added 4 mins ago
Sourcing Manager
THE DOW CHEMICAL COMPANY
Midland, MI · Houston, TX
Dow has an exciting opportunity for a Sourcing Manager in Ocean Transportation. This role can be located in Midland, MI or Houston, TX. In this role, you will be an integral part of Dow’s…
Added 5 mins ago
Senior Project Manager - Commercial
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San Jose, CA · Greater San Francisco Bay Area, CA
…experience, credentials, and education alongside a robust benefits program to meet your needs. Our compensation reflects the cost of labor across several US geographic…
Added 5 mins ago
Product Line Manager IV
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Santa Clara, CA · Santa Clara
Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions
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Area Manager - (Houston, TX)
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FFPRS Family Care Coordinator/Case Manager/Social Worker
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Homebuilders Family Preservation Specialist / Case Manager
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Ashland, KY · Morehead, KY
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FFPRS Family Care Coordinator / Case Manager
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FFPRS Family Care Coordinator / Case Manager
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FFPRS Family Care Coordinator / Case Manager
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Ashland, KY · Morehead, KY
…services to children and families and experience working with complex and multi-need…
Added 6 mins ago
Project Safety Manager (Southern California)
Turner Construction
Los Angeles, CA
Develop and enforce project Safety Program and related policies and procedures.
Added 6 mins ago
Branch Manager Wichita, KS
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WICHITA, KS
Your onboarding starts with participation in the Branch Manager Readiness Program which is intended to offer a structured and supportive transition into leadership at Wells Fargo.…
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Branch Manager Northridge
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Your onboarding starts with participation in the Branch Manager Readiness Program which is intended to offer a structured and supportive transition into leadership at Wells Fargo.…
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Branch Manager - Metro Philadelphia District
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Your onboarding starts with participation in the Branch Manager Readiness Program which is intended to offer a structured and supportive transition into leadership at Wells Fargo.…
Added 6 mins ago
Sr Manager, Sr. Counsel
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Chicago, IL · Pittsburgh, PA
Refine & scale Omnicell's global AI governance program for third-party tools and internal development.

Checkr

Operations Process Design Specialist

Nashville, TN, United States

$64,000 - $80,000 USD

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Job details

Pay: $64,000 - $80,000 USD
Experience: 3+ years of experience in process improvement, business process design, or operations analysis, ideally within a support or operations environment
Posting language: English
Posted: Nov 3, 2026

Original job description

About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.

About Checkr

Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr's innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

We're a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.

About the Role

As Process Design Specialist, you'll assess how our operations processes work today and identify where they break down or fall short, using established process mapping methods to help design what should replace them. That includes taking customer experiences and turning them into concrete, standardized improvements to our support flows, with support from your manager and senior team members on the larger or more ambiguous calls.

Our ideal candidate is a systems thinker who can look at a process end to end and pinpoint where it breaks down or stops scaling. You bring structure to ambiguity: you can take that understanding and help design something better, not just a cleaner version of the same process. You document what you find clearly, whether that's a process map, an SOP, or a runbook, and you know how to use current tools, including AI, to speed up discovery and documentation without cutting corners on rigor.

We're not just documenting today's process - we're designing for a future where agents handle more of the execution. You'll help define where automation can run end to end and where a human-in-the-loop checkpoint is still required, setting the standard so our processes scale without losing rigor or compliance.

This role reports to the Senior Manager, Operations Knowledge Systems & Process Design, and joins a growing team of knowledge and process specialists. It will require periodic travel (<10%) to connect with teams across Checkr's San Francisco, Denver, and Santiago offices.

What You'll Do:

Assess existing operations and support processes using established methodologies to identify gaps, redundancies, and inefficiencies, and baseline current performance using existing operational data (volume, handle time, TAT) to size the problem before recommending a change.
Translate customer experiences into mapped, actionable improvements to support flows
Map current-state and future-state processes using standard methodologies (process flows, swimlane diagrams, RACI) to produce clear, actionable documentation, with an understanding of FCRA-regulated workflows
Support the team's intake process for new process improvement requests, so operations teams know exactly what to submit
Facilitate working sessions with subject matter experts to capture tribal knowledge and convert it into documented, repeatable processes
Partner with Quality & Training, Operations Insights, and Program Management teams to translate process maps into standardized SOPs, runbooks, and playbooks
Identify opportunities to apply automation and AI-assisted workflows to reduce manual, repetitive steps in existing support processes
Track process improvement initiatives from assessment through adoption, escalating risks and blockers as needed
Measure process changes against the pre-change baseline and report whether the change moved the metric, flagging when a fix hasn't solved the underlying problem
Collaborate cross-functionally to support adoption of new or updated processes, so they don't just get documented and shelved

What You Bring

3+ years of experience in process improvement, business process design, or operations analysis, ideally within a support or operations environment
Hands-on experience with process mapping methodologies (process flow diagrams, swimlane diagrams, RACI matrices)
Experience assessing a current-state process using structured methodologies and identifying where it's breaking down
Experience translating unstructured or tribal knowledge into clear, standardized documentation such as SOPs, runbooks, and intake forms
Comfort working within support and knowledge systems (e.g., Zendesk, Salesforce, Confluence, or similar)
Familiarity using AI tools to accelerate process documentation, gap analysis, or workflow audits, with the judgment to know where human review still matters
Strong facilitation skills, with experience running working sessions to gather requirements from cross-functional stakeholders
Excellent written communication skills; able to produce process documentation that's clear to both technical and non-technical audiences
Experience quantifying a process's cost in time, volume, or rework before and after a change, using data from existing dashboards and reports; strong in spreadsheets, including pivot tables and lookups (SQL not required)
Experience defining and tracking success metrics for a process change, and knowing when a metric improved but the underlying problem didn't
Preferred: experience improving support operations workflows in a high-volume, customer-facing environment
Preferred: Lean Six Sigma, BPM certification, or equivalent formal process improvement training
An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

Pay Transparency Disclosure

We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

On-target Earnings OR Base Salary range (Nashville, TN)

$64,000 - $80,000 USD

What We Offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation, and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend

At Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.

Equal Employment Opportunities at Checkr Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

Applicant Privacy Policy If you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process.

For applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., name@checkr.com or name@ext.checkr.com).

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