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Added 1 min ago
Immunology Sales Specialist, Dermatology (Cincinnati, OH) – Johnson & Johnson Innovative Medicine
Janssen Biotech, Inc. Legal Entity
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Our Immunology team leads in the development of transformational medicines for immunological disorders and illnesses. You can influence where medicine is going by restoring health to…
Added 2 mins ago
A
Marketing Coordinator
Accordion
NY
- $70,000 to $80,000 USD / year
The right person is a strong project manager who is technology literate or technology curious and moves comfortably between creative execution and operational rigor, working across…
Added 3 mins ago
Lead Customer Success Manager
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Remote, United States
Advocate for the customer with Sprinklr’s Product Team and Partnerships Team which entails identifying product enhancements, opportunities and paths to solutions that require development…
Added 4 mins ago
Staff Technical Program Manager - AI/ML
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San Mateo, CA
Do you want to join an AI/Machine Learning Engineering team committed to delivering the PlayStation experience for millions of users? The work we do delivers impactful insights to build an…
Added 4 mins ago
GI
Support Assistant
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United States
- $29.52 to $37.95 USD / hour
Provide Tier 1 support for customer support requests and escalate to development and operations teams when appropriate.
Added 4 mins ago
System Engineer SME
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United States
As the lead/senior systems engineer, performs design of server and application architectures. Performs the administrative operation and maintenance of server hardware and software.…
Added 7 mins ago
Partner Marketing Specialist, Reseller
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Remote, United States
PDQ's channel motion is a growth priority, and the foundation of our partner program is in place. As Partner Marketing Specialist, you'll help scale it. You'll report to the Manager,…
Added 7 mins ago
CE
Senior Manager Performance Marketing
C2 Education
Johns Creek, GA
- $135,000 to $148,000 USD / year
The Senior Manager, Performance Marketing is a hands-on growth marketer responsible for operating and continuously improving C2 Education’s customer acquisition engine.
Added 8 mins ago
GDL Lab Engineering Manager
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Added 9 mins ago
Web Strategy & Optimization Manager
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Our web experience is a company asset, owned and managed by marketing. It is a strategic growth platform and our most effective engine for brand, demand, customer engagement and education,…
Added 10 mins ago
Inside Sales Account Manager
Hewlett Packard Enterprise
Durham, NC · Miami, FL
Leverage AI-powered tools, sales intelligence, and CRM platforms to prioritize opportunities, improve productivity, and accelerate pipeline development.
Added 11 mins ago
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Social and Content Manger
Qualitate
New York City, NY
- $100,000 to $140,000 USD / year
We’re looking for a Social & Content Manager with strong writing skills, original ideas, and a feel for the conversations shaping technology and business. You’ll turn our research, customer…
Added 15 mins ago
Agile Delivery Manager
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Washington, DC · Washington
As the Agile Delivery Manager, you will work directly with the leader of OIG's Solutions directorate, which builds what OIG customers ask for across AI applications, Power Apps, Microsoft…
Added 16 mins ago
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Education Ombuds Manager
State of Washington
Olympia, WA
- $110,000 to $120,000 USD / year
Be a leader, advocate, and catalyst for positive change in education. As the Education Ombuds Manager, you’ll provide leadership and oversight for key OEO programs and staff, helping ensure…
Added 17 mins ago
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Client Reporting Analyst
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Pasadena, CA · New York, NY
- $103,000 to $130,000 USD / year
Franklin Templeton offers employees a competitive and valuable range of total rewards, monetary and non-monetary - designed to support their well-being and recognize their time, talents,…
Added 20 mins ago
Senior Solutions Architect, NVIDIA Cloud Partners - Telco
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Remote, United States
…deployment of large-scale AI / HPC GPU infrastructure. Drive offtake and consumption by integrating libraries, frameworks, models, and software applications. Deliver GenAI, AI, and ML…
Added 21 mins ago
Agile Delivery Manager
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As the Agile Delivery Manager, you will work directly with the leader of OIG's Solutions directorate, which builds what OIG customers ask for across AI applications, Power Apps, Microsoft…
Added 21 mins ago
Senior Product Manager, Service Enablement & Operations
Coca-Cola North America
Atlanta, GA
You'll be part of a small, empowered product team with the autonomy to discover customer and service provider needs, test ideas, make informed trade-offs, and continuously improve outcomes…
Added 22 mins ago
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Principal Software Engineer (Python, Oracle, AWS)
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Boston, MA
- $107,000 to $216,000 USD / year
You have prior experience in developing and crafting products using constantly evolving, powerful yet brittle, AI technology. You are comfortable working in a fast-paced environment where…
Added 25 mins ago
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Software Engineering Intern, Product & Developer Productivity - HP IQ
HP
San Francisco, CA
- $40 to $50 USD / hour
HP IQ's Product Integrity & Developer Productivity team is responsible for building next-generation tools and systems that improve developer productivity and product quality at scale. We…
Added 26 mins ago
Network Engineering Manager
IREN
Remote, United States
The Network Engineering Manager (AI HPC) leads our US network engineering team: around 10-20 engineers who design, build and run the high-performance networks behind our AI data centers.…
Added 27 mins ago
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AI Product Intern
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- $33 USD / hour
We’re looking for an aspiring product manager who is passionate about AI, consumer experiences, and data-driven storytelling to join us in building the future of data citizenship. You’ll…
Added 29 mins ago
Business Planning Analyst - ITP
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Added 30 mins ago
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Customer Experience & Automation Manager
HEALTHY KIDS PROGRAMS
New Windsor, NY
- $24 to $26 USD / hour
Healthy Kids Programs is seeking a Customer Experience & Automation Manager to support families through the enrollment process while helping us improve and streamline the systems behind it.
Added 31 mins ago
Maintenance Manager, Bakery
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Stockton, CA
Growth & Development – Opportunities to build skills, grow your career, and develop expertise through Aspire Bakeries’ learning and development programs.

Checkr

Operations Process Design Specialist

Nashville, TN, United States

$64,000 - $80,000 USD

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Job details

Pay: $64,000 - $80,000 USD
Experience: 3+ years of experience in process improvement, business process design, or operations analysis, ideally within a support or operations environment
Posting language: English
Posted: Nov 3, 2026

Original job description

About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.

About Checkr

Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr's innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

We're a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.

About the Role

As Process Design Specialist, you'll assess how our operations processes work today and identify where they break down or fall short, using established process mapping methods to help design what should replace them. That includes taking customer experiences and turning them into concrete, standardized improvements to our support flows, with support from your manager and senior team members on the larger or more ambiguous calls.

Our ideal candidate is a systems thinker who can look at a process end to end and pinpoint where it breaks down or stops scaling. You bring structure to ambiguity: you can take that understanding and help design something better, not just a cleaner version of the same process. You document what you find clearly, whether that's a process map, an SOP, or a runbook, and you know how to use current tools, including AI, to speed up discovery and documentation without cutting corners on rigor.

We're not just documenting today's process - we're designing for a future where agents handle more of the execution. You'll help define where automation can run end to end and where a human-in-the-loop checkpoint is still required, setting the standard so our processes scale without losing rigor or compliance.

This role reports to the Senior Manager, Operations Knowledge Systems & Process Design, and joins a growing team of knowledge and process specialists. It will require periodic travel (<10%) to connect with teams across Checkr's San Francisco, Denver, and Santiago offices.

What You'll Do:

Assess existing operations and support processes using established methodologies to identify gaps, redundancies, and inefficiencies, and baseline current performance using existing operational data (volume, handle time, TAT) to size the problem before recommending a change.
Translate customer experiences into mapped, actionable improvements to support flows
Map current-state and future-state processes using standard methodologies (process flows, swimlane diagrams, RACI) to produce clear, actionable documentation, with an understanding of FCRA-regulated workflows
Support the team's intake process for new process improvement requests, so operations teams know exactly what to submit
Facilitate working sessions with subject matter experts to capture tribal knowledge and convert it into documented, repeatable processes
Partner with Quality & Training, Operations Insights, and Program Management teams to translate process maps into standardized SOPs, runbooks, and playbooks
Identify opportunities to apply automation and AI-assisted workflows to reduce manual, repetitive steps in existing support processes
Track process improvement initiatives from assessment through adoption, escalating risks and blockers as needed
Measure process changes against the pre-change baseline and report whether the change moved the metric, flagging when a fix hasn't solved the underlying problem
Collaborate cross-functionally to support adoption of new or updated processes, so they don't just get documented and shelved

What You Bring

3+ years of experience in process improvement, business process design, or operations analysis, ideally within a support or operations environment
Hands-on experience with process mapping methodologies (process flow diagrams, swimlane diagrams, RACI matrices)
Experience assessing a current-state process using structured methodologies and identifying where it's breaking down
Experience translating unstructured or tribal knowledge into clear, standardized documentation such as SOPs, runbooks, and intake forms
Comfort working within support and knowledge systems (e.g., Zendesk, Salesforce, Confluence, or similar)
Familiarity using AI tools to accelerate process documentation, gap analysis, or workflow audits, with the judgment to know where human review still matters
Strong facilitation skills, with experience running working sessions to gather requirements from cross-functional stakeholders
Excellent written communication skills; able to produce process documentation that's clear to both technical and non-technical audiences
Experience quantifying a process's cost in time, volume, or rework before and after a change, using data from existing dashboards and reports; strong in spreadsheets, including pivot tables and lookups (SQL not required)
Experience defining and tracking success metrics for a process change, and knowing when a metric improved but the underlying problem didn't
Preferred: experience improving support operations workflows in a high-volume, customer-facing environment
Preferred: Lean Six Sigma, BPM certification, or equivalent formal process improvement training
An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

Pay Transparency Disclosure

We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

On-target Earnings OR Base Salary range (Nashville, TN)

$64,000 - $80,000 USD

What We Offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation, and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend

At Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.

Equal Employment Opportunities at Checkr Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

Applicant Privacy Policy If you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process.

For applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., name@checkr.com or name@ext.checkr.com).

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