Jobs in the United States

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Added 16 hours ago
VP Head of Product – Gift Card & Stored Value
Fiserv
Alpharetta, GA
Internal Alignment: Partner with key internal functions (Client Success, Sales & Relationship Management, Engineering, Other Fiserv Product Owners, etc) to ensure alignment and mutual…
Added 17 hours ago
GP
VP, Enterprise Business Development
Global Payment Holdi
Denver, CO
- $40,123 USD / year
…Business Development team and help shape the future of global…
Added 22 hours ago
Wholesale Director
nuuds
Dallas, TX
…next: additional premium boutiques, and the next major retail…
Added 1 day ago
RE
VP, Regulatory Counsel (Transactions, Projects, & Business Initiatives)
RGA Enterprise Services Company
Chesterfield, MO · NY
- $180,220 to $268,400 USD / year
Provide legal advice at the level of an experienced law firm partner, with strong client service and interpersonal skills.
Added 1 day ago
VP, Enterprise Business Development
Global Payment Holding Company
ALPHARETTA, GA · CINCINNATI, OH · DENVER, CO
…Business Development team and help shape the future of global…
Added 1 day ago
Lead, Program Strategy & Operations, Employee Experience & Productivity
Apple
Culver City, CA
…Services Technology Lead for Program Strategy & Operations, you'll partner with program leadership to define where the program goes next. That includes which client organizations to expand…
Added 1 day ago
L
Senior Account Manager
Lucidworks
Remote, United States
- $125,000 to $160,000 USD / year
As a Senior Account Manager, you are the executive owner of a portfolio of Lucidworks’ largest and most strategic client relationships, carrying the highest quota and portfolio revenue…
Added 1 day ago
Senior Manager, Business Development
EPAM Systems
Chicago, IL
Position EPAM as a trusted partner with decision-makers in prospective and existing client organizations
Added 1 day ago
Senior Manager, Business Development
EPAM Systems
New York, NY
Position EPAM as a trusted partner with decision-makers in prospective and existing client organizations
Added 2 days ago
PG
Director, Commerce
Publicis Groupe Holdings B.V
New York, NY
- $129,485 to $165,000 USD / year
Own commerce planning priorities, including annual budgets, retailer and channel allocation, KPIs, partner selection, and innovation roadmaps, aligning recommendations with the client’s…
Added 2 days ago
Business Development Executive - Transportation & Logistics
Geotab
Atlanta, GA
…established signature customer account teams to maximize long-term client value and work hand-in-hand with our channel partners and broader ecosystem to deliver tailored, multi-faceted…
Added 2 days ago
Vice President, Retail Media Monetization, Americas
Criteo Corp
NY
Grow partner businesses. Identify and prioritize opportunities across retail media products, inventory, advertiser demand, onsite and offsite activation, data and audience capabilities,…
Added 2 days ago
A
Partner Solutions Engineer
Anrok
San Francisco, CA · Salt Lake City, UT · New York City, NY
- $160,000 to $230,000 USD / year
We're making compliant digital commerce a reality for companies big and small, backed by over $50M from leading investors including Sequoia, Index, and Khosla Ventures.
Added 2 days ago
Vice-président(e), Marketing & Billetterie – Spectacles internationaux et Amériques | Vice President Marketing & Ticketing – International & Americas Shows
Cirque du Soleil Entertainment Group
Las Vegas, NV
Added 3 days ago
Legal Innovation Advisor- Corporates
Remote, United States
…strategic corporate accounts. The Legal Innovation Advisor is a client-facing role operating at the intersection of AI strategy, technology transformation, and in-house professional…
Added 3 days ago
DI
Director, Technology Strategy
Dentsu International Americas, LLC
Remote, United States
- $113,000 to $158,000 USD / year
As our new Technology Strategy Director, you will report to the Senior Director/ VP, Technology Strategy, and partner with other senior leaders, analysts and managers on each project. You…
Added 3 days ago
Manager, Affiliate
REP Kinesso Media, Inc.
NY
…data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000…
Added 3 days ago
Manager, Affiliate
REP Kinesso Media, Inc.
NY
…data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000…
Added 3 days ago
Manager, Affiliate
REP Kinesso Media, Inc.
NY
…data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000…
Added 3 days ago
VP, Enterprise Applications & Digital Platforms
Yoh Services LLC
NEW YORK, NY
…daysTerms- Full TimeSalary: $175000-$250000 + 25% bonusOur client is is the oldest banking association and payment infrastructure company in the United StatesPosition summary:The VP,…
Added 4 days ago
Cluster Sales Manager
Kalyan Hospitality
Henrico, VA · Richmond, VA
…significant responsibility for sales production, account development, client relationships, and cross-property business…
Added 4 days ago
Communications & Strategic Initiatives Director
READER PRECISION SOLUTIONS
Elkhorn, WI
Prepare briefing materials, talking points, agendas, and background information for key client, employee, industry, community, and partner interactions.
Added 4 days ago
Customer Partner, Leader (Operations)
Symbotic LLC
Remote, United States
Symbotic is seeking a Customer Partner, Leader to join our Strategic Accounts team within our organization. In this role, you will serve as an operational owner for the account partnership,…
Added 4 days ago
PG
Senior Manager, Client Leadership
Publicis Groupe Holdings B.V
New York, NY
- $97,375 to $155,961 USD / year
Support and partner with VP, Client Leadership to lead and grow assigned businesses
Added 4 days ago
NS
Senior AI Strategist
Nectar Social
Palo Alto, CA · New York City, NY
- $110,000 to $160,000 USD / year
At Nectar, we're building the AI-native social operating system that enables this new era of commerce. We believe every social interaction should deepen the relationship between brands and…

Checkmate

VP, Operations

Remote, United States

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Job details

Experience: 10+ years of progressive operational leadership experience in a tech/SaaS environment, ideally within restaurant tech, foodtech, or e-commerce delivery platforms.
Posting language: English
Posted: Oct 23, 2026

Original job description

The VP, Operations will be responsible for leading and transforming Checkmate’s post-sale operations, bridging the gap between customer expectations, technical performance, and product execution. As a member of our Executive Leadership Team, this highly visible role will manage an established, global team of professionals across onboarding, menu management, and technical account management based in the USA and India.

Define, establish, and execute the operational strategy for Checkmate’s post-sale service organization.
Directly lead, mentor, and scale an established global team (~25+ people across the US and India), fostering a culture of accountability, excellence, and continuous improvement.
Optimize operational processes and workflows across onboarding and menu management teams to drive efficiency, speed, and consistency.
Own post-sale customer satisfaction (CSAT), service delivery metrics, and operational performance standards.
Serve as an executive sponsor and escalation point for key customers, stepping in to resolve complex issues and maintain strong client relationships.
Drive operational strategies that enhance customer retention, reduce time-to-value during onboarding, and ensure seamless service continuity.
Utilize AI-driven analytics to proactively identify churn risks, anticipate customer friction, and improve resolution times.
Build agents and workflow automations across the operations function to gain efficiencies.
Oversee Technical Account Management functions to ensure technical alignment between customer workflows and Checkmate's product capabilities.
Partner directly with Engineering and Product leadership to translate customer feedback and operational friction points into scalable product features and technical resolutions.
Act as a strategic "right-hand" leader to the CEO, taking full ownership of cross-departmental operational initiatives and high-priority miscellany to streamline executive focus.
Transition between high-level strategic planning and hands-on, tactical problem-solving ("diving into the weeds") to diagnose and resolve systemic execution gaps.
Serve as the ultimate point of contact for customer escalations, effectively resolving enterprise account issues, restoring client confidence, and insulating executive leadership.
Directly oversee the onboarding of high-stakes, marquee enterprise clients, ensuring rapid time-to-value and high-touch service delivery.
Drive cross-departmental alignment across Sales, Product, Engineering, and Support to solve root-cause operational bottlenecks that span beyond post-sale boundaries.
Design, implement, and enforce standardized, scalable operational playbooks, instilling a culture of process compliance and operational rigor across global teams.
Mentor and coach frontline and managerial staff through structured follow-ups, enforcing high performance and accountability in a respectful, professional manner.
Establish clear feedback loops between post-sale operations and product development to accelerate defect resolution and drive continuous platform improvement. In addition to relaying growth opportunities of account expansions to our GTM team.
Bachelor's degree in Business, Computer Science, or a related field.
10+ years of progressive operational leadership experience in a tech/SaaS environment, ideally within restaurant tech, foodtech, or e-commerce delivery platforms.
Demonstrated success leading cross-functional and multi-region teams (specifically managing US and India-based organizations).
Strong technical aptitude and background interfacing with Engineering, Product, and Technical Account Management teams to drive technical issue resolution and product feedback loops.
Experience in direct, executive-level customer communication, crisis management, and service performance improvement.
Proven track record of leveraging operational metrics (CSAT, SLAs, time-to-onboard) to hold teams accountable and elevate overall business performance.
Proven track record of operational leadership within high-growth, mid-sized SaaS environments (scaled startups/scale-ups).
High degree of business acumen and emotional maturity; comfortable challenging the status quo, offering independent viewpoints, and making authoritative, data-driven decisions.
A true entrepreneurial drive with a proactive, vision-driven mindset capable of leading transformational change, fostering innovation, and thriving in dynamic, fast-paced environment.
Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously.
Superior organizational skills with a proven capacity to isolate core systemic issues within complex organizations and build lasting, scalable solutions. Be our root-cause problem solver!
Health Care Plan (Medical, Dental, Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary, AD&D)
Flexible Paid Time Off
Family Leave (Maternity, Paternity)
Short-Term & Long-Term Disability
Work from Home

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Skills

Customer service
Workflow
Leadership
Strategic planning
Problem solving
Sales
Regulatory compliance
Computer science
Communication skills
Project management
Organizational skills

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