Remote jobs in the United States

25+ jobs

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Added 2 days ago
VL
Sales Development Rep -SF Bay Area
vCluster Labs
Remote, United States
- $100,000 to $120,000 USD / year
- Experience: 1–3 years of experience in sales, lead generation, or a high-intensity customer-facing role, preferably within the DevOps, Cloud, or SaaS space.
Added 2 days ago
VL
Sales Development Rep -NYC
vCluster Labs
Remote, United States
- $100,000 to $120,000 USD / year
- Experience: 1–3 years of experience in sales, lead generation, or a high-intensity customer-facing role, preferably within the DevOps, Cloud, or SaaS space.
Added 2 days ago
Senior Software Engineer, Proactive Security - Platform
DoorDash USA
Remote, United States
At DoorDash we're building the industry's most scalable and reliable delivery network to support our three-sided marketplace of consumers, merchants, and Dashers. Security Engineering is…
Added 2 days ago
Senior Data Center Commissioning Engineer
Armada
Remote, United States
Armada is hiring a Senior Data Center Commissioning Engineer to support the Galleon, Leviathan, and Orion product lines, a brand-new capability for the company. As we scale Modular Data…
Added 2 days ago
Telecom Engineer IV
Ryder Truck Rental, Inc. (Employer-Payroll)
Remote, United States
The Telecom Engineer IV will provide Tier 3 and 4 support, engineering / design, testing and deployment in all areas of responsibility of the Enterprise Voice Team; Voice Facilities, UCaaS…
Added 2 days ago
Senior Security Engineer, Proactive Security - Platform
DoorDash USA
Remote, United States
At DoorDash we’re building the industry’s most scalable and reliable delivery network to support our three-sided marketplace of consumers, merchants, and Dashers. Security Engineering is…
Added 2 days ago
HC
Field Service Engineer - NanoZoomer
Hamamatsu Corporation
Remote, United States
- $100,000 to $115,000 USD / year
…applications, has an immediate opening for a Field Service Engineer - NanoZoomer. Our customer base is remarkably diverse; we serve Fortune 100 firms, top research labs, and innovative…
Added 3 days ago
Systems Test Engineer 4
Northrop Grumman
Remote, United States
Northrop Grumman Mission Systems is seeking a Systems Engineer Level 4 for the development and ongoing support of new and existing designs used in surface ship and submarine launcher…
Added 3 days ago
Senior Systems Engineer
APEI
Remote, United States
The Senior Systems Engineer supports and improves hybrid infrastructure across Windows Server, virtualization, enterprise applications, cloud services, identity platforms, and…
Added 3 days ago
Compliance Program Manager
PlanetScale
Remote, United States
…exciting brands in gaming, consumer tech, and B2B SaaS. As a Customer Support Engineer, you’ll be on the front lines helping developers and businesses solve real production problems, while…
Added 3 days ago
Technical Support Engineer
Kustomer
Remote, United States
Kustomer’s AI agent resolves routine questions, and our support partners handle the next layer of straightforward requests. This role handles what’s left: complex, ambiguous technical…
Added 3 days ago
Business Development Representative
Lorikeet
Remote, United States
Lorikeet is redefining what customer support looks like - and we're just getting started.
Added 3 days ago
J
Senior Software Engineer, II
Jobgether
Remote, United States
- $118,500 to $216,500 USD / year
…from initial implementation through production and ongoing support. This opportunity combines meaningful customer impact, technical autonomy, and hands-on experimentation with advanced AI…
Added 4 days ago
Software Engineer, Data & Analytics Platform
Bayesian Health, Inc.
Remote, United States
- We’re looking for a software engineer to join the team to build and scale our data and analytical platform that tells us and our clients how our clinical AI products are performing in…
Added 4 days ago
S
Sales Director, Utilities
Skydio
Remote, United States
- $172,000 to $240,000 USD / year
…utilities and two Enterprise Account Executives on the next tier. Each seller is paired with a dedicated Solutions Engineer. This team carries the largest number in Commercial Sales, and…
Added 4 days ago
Staff Reliability Engineer - Veza
ServiceNow
Remote, United States
Provide tier 2/3 technical support to enterprise customers for complex troubleshooting
Added 4 days ago
Network Solutions Engineer - Fort Meade, MD
Ciena Government Solutions, Inc.
Remote, United States
Ciena Government Solutions Inc. (CGSI) is seeking a talented Network Solutions Engineer to join our team and provide onsite support for a key customer and project. In this role, you will…
Added 4 days ago
Digital Employee Experience Senior Engineer, IT Client Services
Cardinal Health 5, LLC
Remote, United States
IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, digital employee experience management, conference room technology…
Added 4 days ago
Business Process Engineer
CACI, INC.-FEDERAL
Remote, United States
…transportation logistics? We're seeking a successful, Business Process Engineer to join our team in implementing a cutting-edge software system that will transform how USTRANSCOM manages…
Added 4 days ago
Solutions Engineer, APO - Bay Area
Cisco Systems, Inc.
Remote, United States
Prior experience working within the channel partner ecosystem (e.g., Tier-1 VARs, MSPs, System Integrators) or as a partner-side Solutions Engineer.
Added 4 days ago
Business Process Engineer
CACI
Remote, United States
…transportation logistics? We're seeking a successful, Business Process Engineer to join our team in implementing a cutting-edge software system that will transform how USTRANSCOM manages…
Added 4 days ago
C
Support Engineer (DevTools & AI Reliability, remote)
Checkly
Remote, United States
- $57,500 to $70,000 USD / year
…reliability is lagging behind. Checkly closes this gap. As a Support Engineer, you’ll support our most valuable customers, from modern AI companies like Mistral and resolve.ai to large…
Added 5 days ago
Field Service Manager
Aniai, Inc
Remote, United States
…knowledge and skillset to optimize performance, provide technical support and education, and deliver exceptional customer service. Here’s the fine…
Added 5 days ago
Field Service Manager
Aniai, Inc
Remote, United States
…knowledge and skillset to optimize performance, provide technical support and education, and deliver exceptional customer service. Here’s the fine…
Added 5 days ago
Senior Reliability Engineer - Veza
ServiceNow
Remote, United States
Provide tier 2/3 technical support to enterprise customers for complex troubleshooting

Checkly

Support Engineer (DevTools & AI Reliability, remote)

Remote, United States

$57,500 to $70,000 USD / year

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Job details

Pay: $57,500 to $70,000 USD / year
Posting language: English
Posted: Oct 28, 2026

Original job description

(Remote, US East Coast or the same time zone. Series B. DevTools SaaS. Synthetic monitoring. 40h/week)

The best developers don’t wait for a customer to tell them something’s broken.

They catch it first, in the pull request, in staging, or in the checkout flow at 3am, before a single user notices. That instinct is Checkly’s whole reason to exist. Now that agents write and ship more and more code, they can carry that instinct too. Agents write, run, and maintain the monitoring setup that guards production, while developers stay in control. Everything is defined as code, powered by OpenTelemetry and Playwright, and versioned and reviewed like everything else that ships. From pull request to post-mortem, in one place.

AI agents are shipping more code than any team can review, and reliability is lagging behind. Checkly closes this gap. As a Support Engineer, you’ll support our most valuable customers, from modern AI companies like Mistral and resolve.ai to large engineering orgs like LinkedIn, Citi, and 1Password on that journey.

In 2024 we raised $20M in Series B https://www.checklyhq.com/blog/announcing-20m-to-enable-engineers-to-detect-and-r/ funding from Balderton, CRV and Accel. We’re a remote-first startup that is low on meetings, high on productivity, and always shipping. If you love actually listening to and working with customers, working async, and keeping it lean, you’ll fit right in!

We care about building a team where people of all backgrounds are encouraged to do their best work. To achieve this we built a flexible and async-first https://blog.checklyhq.com/how-to-build-a-leading-remote-first-company-while-exceeding-company-goals-do-this/ startup environment with inclusive benefits https://www.notion.so/ad474bec3a5d4d17bfbb43ebae3fec9c?pvs=4 and full transparency about how we pay.

WHAT YOU’LL DO

Support has always been about solving real problems for real people. What’s changing at Checkly is how we do it: AI lets us automate routine work and assist us with troubleshooting, so we can go deeper on hard cases and bring what customers tell us straight back to the product. Here’s where you come in:

Resolve customer issues. Debug Playwright tests (flaky selectors, timeouts, auth flows). Dig into API check failures with packet captures (PCAPs), traceroutes and timing breakdowns. Set up single sign-on (SSO) and SAML. When it’s a bug, bring engineering a clean reproduction, or open the pull request (PR) yourself.
Build an outstanding AI support process. Our internal and external support agents already resolve 80% of tickets. You’ll help lift the bar: what the agent answers, when it hands off to a human, and how good those answers are.
Turn tickets into product. Spot patterns across customers and bring product and engineering a reproduction. Your work becomes bug fixes and features.
Own the docs. If you’ve answered something twice, it belongs in the docs and in the agent, so customers and AI get the same right answer.
Work with modern tooling. We are continuously updating our workbench, and you’ll have modern tools like Plain, Linear, and Mintlify.

THIS WON'T BE THE RIGHT ROLE IF YOU...

Want a clear process for every situation before you act.
Would rather code all day than talk to customers.
See AI tools as something you’ll get around to eventually.
Want the structure and pace of a large company.

WHAT YOU SHOULD HAVE

You will often speak with developers who need assistance understanding if their applications work well and if not, what caused the issue. This requires a solid technical background and a genuine motivation to help and learn.

Empathy: You love working with customers and solving their problems. Checkly is critical to them, and we genuinely want to unblock them.
Some experience in a technical role, for example, as a developer or in technical support.
You can read and debug JavaScript, TypeScript and Node.js code.
You’re comfortable with HTTP, REST APIs, browser dev tools, git and CI/CD practices.
AI is already how you work. Claude Code, Codex, Cursor or similar are part of your day. You’ve built your own workflows.
You write and speak clear, friendly English.
You can run your own day remotely and still enjoy working with your team.
You're based on the US East Coast or the same time zone.

WHY US?

Transparent salary because your salary shouldn't be dictated by how good a negotiator you are. (more info below)
Async-first https://app.notion.com/p/b9dd37bec51d436bae6635ffce8c6730?pvs=21 (low meeting, high productivity) and transparent culture https://app.notion.com/p/Meetings-communication-transparency-b130664febf94ae9b320bd4a78370f2e?pvs=21
Stock options
Flexible paid vacation
Paid sick leave & up to 14 weeks of paid parental leave
US: Medical, Dental, Vision, FSA, long- and short-term disability, life insurance, 401(k) and more
Annual company off-site

Find out more here https://app.notion.com/p/Benefits-Perks-ad474bec3a5d4d17bfbb43ebae3fec9c?pvs=21.

WHAT WE PAY

Fair, competitive, and transparent pay is very important for us. Therefore we work with a standardized salary calculator https://app.notion.com/p/Our-Pay-Calculator-How-we-pay-our-team-f3c42feab82b444a9cbf8fed545cb727?pvs=21 that includes several factors such as seniority level as well as location.

For this role, the range is

$57,500 - $70,000 for someone in the US
$71,910 - $87,000 for someone in US Tier 1 locations like NYC, Boston
$43,000 - $52,000 for someone in e.g. South America

APPLY

If this sounds interesting, please apply! Studies by several different sources have shown that on average men will apply for a job if they meet 60% of the application requirements. Women, non-binary people and POC will seek to match a much higher percentage of requirements before applying. If you're not sure you're the right fit, apply anyway and let us know what you bring to the table. We'd love to hear from you!

We're all about being transparent and setting clear expectations. That's why we've put together our hiring playbook https://app.notion.com/p/Checkly-Hiring-Playbook-54bc05178d3b4118a15effe885f96d1a?pvs=21 and open-sourced our employee handbook https://app.notion.com/p/Checkly-s-Employee-Handbook-f262e36a64d641af8588a1c09bc0ff48?pvs=21. There you'll find a sneak peek of who we are, how we work and what you can expect in our hiring process.

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More about this job

Skills

Troubleshooting
SAML
Technical support
JavaScript
TypeScript
Node.js
API development
CI/CD
Communication skills

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