POSITION SUMMARY:
The Crew Member is responsible for providing excellent Guest service, preparing high quality food and maintaining a clean work environment.
POSITION ACCOUNTABILITIES:
Sales and Profits
- Builds sales by promoting Guest satisfaction
- Minimizes waste levels by following prep charts and food preparation guidelines
Quality
- Prepares high quality food by following proper food preparation guidelines
Service
- Provides excellent Guest service at all times
- Responds promptly to Guest needs
Cleanliness
- Maintains restaurant cleanliness during shift
- Follows restaurant cleaning plan
- Follows manager’s direction on rotating and stocking products
Controls
- Follows flowcharts, checklists and prep charts
- Follows restaurant priorities set by General Manager
- Follows restaurant plan set by General Manager
Policies and Procedures
- Follows procedures as outlined in Operations Manual and other company manuals
- Maintains safe working conditions in the restaurant as outlined in company policies and procedures
- Follows company policy for cash control and security
Maintenance
- Follows all preventative maintenance programs
- Follows procedures for reporting maintenance problems
Other duties as assigned
EMPLOYMENT STANDARDS
Knowledge
Company policies and procedures
Education
High school diploma or general education degree (GED) preferred
Experience
No experience necessary
Other
Food Safety certified where applicable
Essential Physical Requirements:
Ability to read, analyze and interpret written information such as procedure manuals, Company communications or governmental regulations.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to regularly stand for extended periods of time, talk and hear.
Ability to occasionally lift and/or move up to 50 pounds.
Ability to frequently use hands to finger, handle or feel.
Ability to work in a normal restaurant environment where the noise level is usually moderate and occasionally be exposed to outside weather conditions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Team Member delivers over the top guest experience while working in a variety of roles within the restaurant. Whether they are acting as the “Grill Guru”, the “Fry Fanatic”, or “Guest Service Specialist”, they are focused on hot, fresh, flavorful food, and creating happy guests.