This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13692801
GENERAL DESCRIPTION
The Practice Manager is responsible for the daily, multidisciplinary operations across multiple clinics (if applicable). The Practice Manager is a key member of CHC/SEKs management team; directly supervising a diverse team of Registration Clerks and overseeing elements of clinical and/or support staffs daily operations. The Practice Manager will maintain and monitor implementation of CHC/SEKs policies and procedures, and workflows to ensure CHC/SEK is providing the highest quality care and customer service to patients while ensuring patient and employee safety.
Management of daily operations includes, but is not limited to, planning and organizing the work schedules of staff (clinical and non-clinical), coordinating and prioritizing workflow(s), and implementing and reinforcing CHC/SEK policies and procedures. Ideal candidates will be able to actively problem solve, think creatively, and be able to communicate and engage with a broad range of stakeholders.
Requirements
ESSENTIAL DUTIES
- Organizes, manages and coordinates work schedules and assignments to meet operational needs, including, but not limited to, staffing of multiple services lines for both clinical and non-clinical staff members.
- Provides collaborative management of clinical and non-clinical staff, with direct supervision of Registration staff, and serves as primary contact for all employees in the building.
- Assists in managing the patient experience by continuously improving and monitoring patient satisfaction; including processing of patient complaints across multiple service lines.
- Plays a key role in the implementation of policies and procedures to ensure patient and employee safety.
- Actively participates in the delivery of quality services by providing ongoing training and development of staff.
- Assists in fostering CHC/SEKs culture by ensuring employee engagement initiatives and/or activities are promoted and delivered.
- Communicates clinic services, programs and updates timely and clearly within the clinic, to staff, and/or by coordinating or representing CHC/SEK at local community efforts such as Chamber events, community festivals, etc.
- Monitors CHC/SEK facilities and grounds for cleanliness and safety and security; reports all facility maintenance needs to Facilities Department.
- Manages consistent operational workflows through the implementation and reinforcement of CHC/SEK policies and procedures; provides counseling for staff when policies are violated.
- Welcome new employees or students to the team by assisting with their orientation to the team and mentoring them, as requested.
- Respect and maintain patient confidentiality in all aspects of care including, but not limited to, use of electronic information in accordance with CHC/SEKs policies and procedures, and HIPAA requirements.
- Performs all duties and services in full compliance with CHC/SEK policies and procedures.
The essential functions listed are not an exhaustive list of every task the employee is required to complete. Employees are expected to perform all other duties as assigned.