Director, Consulting Operations, Strategy

ABOUT CHARTIS

The challenges facing US healthcare are longstanding and all too familiar. We are Chartis, and we believe in better. We work with more than 1,900 organizations annually to develop and activate transformative strategies, operating models, and organizational enterprises that make US healthcare more affordable, accessible, safe, and human. With more than 1,450 professionals, we help providers, payers, technology innovators, retail companies, and investors create and embrace solutions that tangibly and materially reshape healthcare for the better. Our family of brands - Chartis, Jarrard, Greeley, and HealthScape Advisors - is 100% focused on healthcare and each has a longstanding commitment to helping transform healthcare in big and small ways. Believe in better.

Chartis has offices in Boston, Chicago, New York, Washington D.C., and Nashville. Remote work is allowed.

ROLE OVERVIEW

The Director, Consulting Operations, Strategic Transformation is a key role responsible for advancing business priorities and managing operations for the Strategic Transformation (ST) LOB and its practices.

Working closely with ST LOB and practice leadership, the Director will help lead priorities across one or more practices, spanning practice management and operations, planning and execution, business development, thought leadership, and go-to-market efforts. The Director will build a deep understanding of practice priorities, offerings, pipeline, people, and performance and use that context to bring structure to complex or ambiguous issues, and translate decisions into action.

The Director will collaborate across the firm to advance practice and LOB priorities and may also lead select cross-practice, LOB-wide, and firmwide initiatives based on business needs.

Responsibilities

LOB / Practice Management and Operations

• Partner with ST LOB and practice leadership to advance strategic, operational, financial, and growth priorities.
• Support annual planning, priority-setting, business reviews, and other key practice and LOB initiatives.
• Monitor practice health using performance, pipeline, people, and other business metrics, and drive follow-up actions.
• Manage core practice operating cadences, including meeting planning, agendas, materials, scheduling, documentation of decisions and actions, and follow-through.
• Translate priorities and decisions into clear workplans with owners, milestones, and next steps, and independently move work forward between leadership touchpoints.
• Coordinate across practices and functional teams to resolve issues and advance shared priorities.
• Build and maintain practice knowledge, including decisions and reusable materials, , using AI and other tools to improve synthesis, access, and efficiency.
• Ensure adherence to firm processes and standards across legal, financial, project management, people, and other areas.

Business Development and Sales

• Partner with LOB and practice leadership to strengthen pipeline health, business development routines, and follow-through on priority opportunities and accounts.
• Support account and opportunity prioritization and prepare for recurring business development discussions and resulting actions.
• Collaborate on key pursuits and proposals, including facilitating pursuit discussions, developing and refining proposal content, reviewing proposals and pricing models, and coordinating activities and milestones as appropriate.
• Maintain awareness of market dynamics, competitors, and firm differentiators to inform business development and pursuit strategy.
• Develop and refine client-facing materials in support of priority business development efforts.

Offerings, Thought Leadership, and Go-to-Market

• Work with consulting leaders to refine and expand service offerings in response to market demand and client needs.
• Develop and execute go-to-market strategies in collaboration with key stakeholders, clearly articulating the firm’s value proposition.
• Partner with practice and offering leaders to develop priority perspectives, thought leadership, and related market-facing content.
• Collaborate with leadership and Marketing to activate thought leadership and go-to-market priorities through , communications, campaigns, events, and other market activities.
• Coordinate priorities, contributors, timelines, and deliverables to move offering and thought leadership initiatives from concept through market activation.

QUALIFICATIONS AND DESIRED SKILLS

• 8+ years of experience in management consulting, health system administration, or a comparable professional services environment; healthcare consulting experience strongly preferred.
• Bachelor’s degree required; advanced degree preferred.
• Excellent critical thinking and analytical skills; adept at rapidly learning, synthesizing information, and translating complex issues into actionable plans.
• Strong project management and organizational skills; able to manage and prioritize multiple projects and workstreams under tight timelines while remaining detail oriented.
• Comfortable operating in ambiguity and changing environments, balancing strategic objectives with hands-on execution.
• Outstanding written and verbal communication skills, including distilling complex information into clear, concise, executive-level materials.
• Demonstrated ability to influence and align stakeholders across levels and functions without direct authority.
• Flexible, highly responsive self-starter with a strong client service orientation and commitment to high-quality work.
• Interest in and comfort using AI and other technology-enabled tools to improve efficiency, synthesis, and quality.
• Advanced proficiency in Microsoft PowerPoint, Excel, and Word.

This role is remote, with occasional travel required for firm and practice meetings. Salary range: $157K-$235K, plus may be eligible for an annual discretionary bonus. The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, skills, experience, training, licensure and certifications, practice area, and other business and organizational needs. In addition, Chartis offers several benefits including medical, dental, vision, HSA, FSA, disability insurance, life insurance, 401(k) match, paid time off, wellness stipend, and additional voluntary benefits.

At Chartis, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.