This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Have you ever imagined leading a team that shapes the customer experience and drives sales success every day? As a Retail Store Manager at Spectrum, you'll help guide, motivate and develop your retail team to deliver exceptional service and build lasting customer relationships. Step into a management role where your leadership directly impacts the store's performance and the growth of your team. How You'll Make an Impact * Lead and inspire your team alongside the Market Manager to exceed sales targets and operational goals while ensuring a welcoming and organized retail environment * Foster strong customer relationships by resolving escalations, listening actively and utilizing proven sales techniques to retain and upgrade customers * Ensure the store upholds Spectrum's brand standards and delivers outstanding sales and customer care * Assess sales behaviors and product knowledge, collaborating with management to drive improvements and embrace change * Identify sales and operational issues, developing actionable strategies to enhance store performance * Provide subject matter expertise on store functions, Spectrum products, pricing, promotions and service features, including insights on competitors * Maintain operational excellence in store appearance, inventory management and staffing while minimizing losses * Support employee engagement by onboarding, training and retaining top talent and managing team schedules * Deliver daily coaching and feedback through various forums to promote continuous learning and high performance * Enforce company policies and procedures, including inventory and cash management Working Conditions * Operate in a retail environment with hours spanning seven days a week, including holidays * Work amid moderate noise levels * Be available to your team during store hours and travel to other locations as needed * Handle physically demanding tasks including lifting up to 35 lbs * Stand for prolonged periods * Adhere to uniform attire and appearance requirements What You'll Bring to Spectrum Required Qualifications Education * Bachelor's degree or equivalent work experience Skills * Ability to read, write, speak, and understand English * Ability to build effective partnerships within all areas of the organization by exhibiting solid interpersonal leadership, influencing and presentation skills * Experience working inside a destination-style retail environment * Proven ability to lead others and motivate them to succeed sales culture * High comfort level with all forms of technology; including mobile devices and video platforms * Knowledge and ability to use computer and software applications * Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively * Ability to make qualitative judgements Preferred Qualifications Education * Bachelor's degree or equivalent work experience Experience * 1+ years of management in a sales or customer service retail environment * 1+ years of telecommunications or wireless experience * 3+ years of sales or customer service experience * 3+ years of experience working in a destination-style retail environment Skills * Some experience implementing sales training and employee development programs * Some knowledge of identifying sales trends and risks and communicate findings to management * Proven change management abilities SRL402 2026-85716 SRL402 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects