Intake Processor

• Determine Program Participant eligibility and complete applications accurately and promptly.
• Compile, maintain, and review participant records for accuracy and completeness, including the proper voiding of applications when necessary.
• Accurately enter and maintain electronic documentation in computerized record-keeping systems, as well as complete manual documentation when required to ensure operational efficiency and compliance.
• Refer Program Participants to appropriate community resources and other organizations for services not provided by Palmetto CAP.
• Complete daily records to ensure accurate accounting of Program Participants served by the Outreach Department.
• Assist Case Managers by making copies of the required documentation needed to provide services to Program Participants.
• Provide clerical support to Case Managers as needed, including scanning, filing, copying, and maintaining documentation.
• Rotate between designated off-site locations as assigned to provide program and outreach services.
• Inform all CSBG and LIHEAP callers of the eligibility requirements and qualifications for the applicable programs.

Qualifications

Education: Minimum Associate's degree in Human Services, Social Services, Psychology, or Sociology field desired, or a combination of education and /or experience.

Work Experience: 3-6 months of Human Service experience required.