Deposit Operations Analyst - Reconciliations

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Job Type

Full-time

Description

SUMMARY The Deposit Operations Analyst is responsible for performing complex operational and analytical functions that support the bank's deposit operations environment. This role focuses heavily on daily, weekly, and monthly reconciliations, exception resolution, account balancing, and operational reporting. The analyst ensures the accuracy and integrity of deposit-related systems, general ledger accounts, and customer transactions while supporting the efficient delivery of deposit services.

The ideal candidate possesses strong analytical skills, exceptional attention to detail, and the ability to investigate discrepancies and resolve issues in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reconciliation & Balancing

• Perform daily, weekly, and monthly reconciliations of deposit-related general ledger accounts.
• Research and resolve reconciling items and balancing discrepancies within established timeframes.
• Monitor outstanding reconciliation exceptions and follow up to ensure timely resolution.
• Reconcile internal systems to core processing platforms and third-party service providers.
• Maintain supporting documentation for all reconciliation activities.
• Reconcile suspense, clearing, settlement, and internal operating accounts.
• Identify trends in recurring reconciliation differences and recommend process improvements.
• Ensure all assigned accounts balance accurately and are reconciled in accordance with bank policies and procedures.

Exception Research & Resolution

• Investigate transaction discrepancies and account variances.
• Analyze out-of-balance conditions and determine root causes.
• Coordinate with Accounting, Retail Banking, Treasury, Digital Banking, and other business units to resolve complex issues.
• Research customer-related transaction inquiries and processing exceptions.
• Prepare and process correcting entries when appropriate and authorized.
• Track and report unresolved reconciling items and exception balances.

Deposit Operations Support

• Support daily deposit operations functions including account maintenance, wire support, check processing, and other deposit-related services.
• Serve as a subject matter resource for reconciliation processes and deposit operations activities.
• Participate in special projects and departmental initiatives.

Reporting & Analysis

• Prepare recurring reconciliation reports and management summaries.
• Analyze exception trends and processing volumes.
• Maintain reconciliation metrics and reporting dashboards.
• Support audit requests through the preparation of reconciliation support and documentation.

Compliance & Quality Assurance

• Ensure all activities comply with bank policies, procedures, and applicable regulatory requirements.
• Maintain complete and accurate documentation of reconciliation and operational activities.
• Support internal and external audits by providing requested information and documentation.
• Adhere to established controls designed to ensure accurate financial reporting and account balancing.
• Complete all internal Company training as assigned and required.
• Adhere to the Company’s privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information.
• Exhibit the ability and desire to embrace and enhance the Company culture.

Consider this description to be the foundation of your job, not its boundaries. Expect to participate in internal and external training sessions and activities not described here which enhance the quality of service to the client.

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• 3+ years of banking operations, deposit operations, accounting, reconciliation, or related experience.
• Experience with bank core processing systems such as Fiserv, Jack Henry, FIS, or similar platforms.
• Knowledge of ACH, wire transfer, check processing, debit card settlement, and deposit account operations.
• Experience utilizing reconciliation software and exception tracking tools.
• Experience supporting financial, internal, and external audits.

SKILLS

• Strong understanding of general ledger balancing and account reconciliation processes.
• Experience researching and resolving complex reconciliation and transaction issues.
• Proficiency in Microsoft Excel, including formulas, Pivot Tables, and data analysis tools.
• Strong analytical, organizational, and problem-solving skills.
• Excellent attention to detail and ability to work independently.
• Effective verbal and written communication skills.

KEY COMPETENCIES

• Reconciliation Expertise
• Analytical Thinking
• Problem Solving
• Attention to Detail
• Financial Account Balancing
• Exception Resolution
• Time Management
• Process Improvement
• Communication Skills
• Collaboration
• Basic knowledge of the banking and financial services industry including federal laws and regulations
• Willingness to gain new knowledge and technical skills.
• Intermediate typing skills to meet the production needs of the position.
• Intermediate math skills: the ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs.
• Exceptional verbal, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, read, analyze, and interpret documents and professional journals, understand procedures, write reports, correspondence, and procedures, speak clearly to customers and employees.

ADDITIONAL JOB REQUIREMENTS / ADA CONSIDERATIONS

The employee must be able to communicate effectively with internal and external stakeholders, including but not limited to, clients, prospects, employees, management, and external partners in person, by phone, virtually, and in writing; read, interpret, and prepare business, banking, regulatory, proposal, contract, and client documentation as applicable to the role; and apply business- and financial-related concepts, analysis, or calculations as appropriate to the role. Work is primarily performed in a professional office environment and may include client locations, meetings, presentations, conferences, association events, and other business development settings. The role requires regular use of a computer, phone, virtual meeting tools, and standard office technology; the ability to review screens and documents; occasional travel within the market area; and occasional lifting or moving of materials up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, consistent with applicable law.

KEY POINTS

For those seeking to deliver the latest financial solutions rooted in trustworthy, high-quality service, Charlesbridge, a mutual bank holding company, provides operational support, resources, legacy, and innovative thinking to financial institutions so they can deliver a suite of flexible, personalized solutions designed to meet the evolving needs of our clients and our communities. Our local roots, dedication to the communities we serve, loyalty to our people, and commitment to excellence ensure that we remain a trusted partner in an ever-evolving financial journey, today and tomorrow. While our employees are committed to helping our clients, we are committed to our employees. To support our employees, we offer a competitive benefit package with Medical, Dental, Vision, Flexible Spending, Tuition Reimbursement, Childcare Subsidy, Retirement, Life Insurance, and many other benefits.

Charlesbridge is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, age, marital status, national origin, physical or mental disability, veteran or disability status, gender identity, or expression, citizenship, genetic information, ancestral origin, military status, pregnancy, childbirth, and or conditions relating to pregnancy or any other related medical conditions or any other status protected by Federal, State or local laws.

Here at Charlesbridge, we strive to foster a culture where every voice is valued and where employees have a sense of belonging and connection with each other. We are dedicated to creating a work environment that understands, supports, and welcomes diverse perspectives and backgrounds. Together, we will create an inclusive and culturally competent and supportive environment where employees model behavior that enriches both Banks and the communities we support.

PAY RANGE DISCLOSURE

The pay range for this position is $28.31 to $36.51 per hour and is the lowest to highest salary Charlesbridge in good faith believe we would pay for this role at the time of this posting. The Company may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability.

EOE/F/M/Vet/Disabled

Salary Description

$28.31 to $36.51