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Design Engineer
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Systems Engineer II
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The Systems Engineer II, under general supervision, designs, develops, integrates, and supports enterprise solutions using Microsoft 365 and related technologies. The position focuses on…

Charles Schwab

Lead Site Reliability Engineer

Austin, TX, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Your opportunity

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thinking meets creative problem-solving, helping us challenge the status quo and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on-site in the specified location(s).

As a Reliability Engineering Lead within Cross Enterprise Services Site Reliability Engineering, you will drive the reliability, scalability, security, and performance of mission-critical applications and platforms. This is a Lead Individual Contributor (IC) role that requires deep technical expertise, hands-on execution, and the ability to influence engineering decisions across multiple teams.

You will provide hands-on technical leadership across application and infrastructure design, cloud operations, production support, observability, incident management, deployment automation, capacity planning, and operational risk detection. You will partner with engineering, operations, release management, and business stakeholders to deliver secure, scalable, and highly available technology solutions.

Using your strong systems engineering, troubleshooting, and problem-solving skills, you will lead critical incident response efforts, identify and mitigate operational risks, and develop automation solutions that improve efficiency and system reliability. You will also mentor engineers, influence technical direction, and champion modern Site Reliability Engineering (SRE) and AI-driven DevOps practices across the organization.

What you have

Key Responsibilities

Lead reliability, availability, and performance initiatives for enterprise platforms and applications.
Drive incident management, problem management, root cause analysis, and operational excellence practices.
Establish and enhance observability standards, monitoring strategies, and service reliability metrics.
Partner with engineering teams to modernize applications and accelerate cloud adoption.
Develop and implement automation solutions that reduce manual effort and improve operational efficiency.
Leverage AI-enabled DevOps capabilities to enhance support processes, monitoring, and platform reliability.
Influence architecture and engineering decisions across multiple teams.
Mentor team members and provide technical leadership as a Lead IC without direct people-management responsibilities.
Support mission-critical systems and ensure a resilient, secure, and scalable production environment.

Minimum Qualifications

Bachelor’s degree in Computer Science, Engineering, or a related field.
8+ years of experience administering and supporting enterprise technology environments.
Hands-on experience supporting and troubleshooting large-scale Java and/or .NET production applications in cloud environments.
8+ years of experience troubleshooting and supporting .NET or .NET Core applications.
5+ years of experience configuring, deploying, supporting, or migrating cloud-based applications.
Strong expertise in Google Cloud Platform (GCP), observability, incident management, and platform reliability.
Experience with message-based integration and event-driven architecture.
Demonstrated experience leveraging AI-driven DevOps practices and automation to improve operational efficiency, application reliability, and platform performance.
Strong troubleshooting and problem-solving skills with the ability to diagnose critical production issues and implement effective solutions.
Experience with PowerShell scripting, Windows administration, Windows Server, and IIS.
Knowledge of software development lifecycle practices and Agile methodologies.
Proven ability to lead technical initiatives, influence stakeholders, and drive outcomes as a senior individual contributor.

Preferred Qualifications

Experience applying DevOps practices to automate application deployment, testing, monitoring, and operational support.
Experience with observability and monitoring platforms such as Splunk, Grafana, AppDynamics, Zabbix, or Nagios.
Knowledge of distributed systems, microservices, high-availability architectures, and messaging technologies such as Kafka or RabbitMQ.
Experience with NoSQL technologies such as MongoDB or Aerospike.
Experience with configuration management and automation tools such as Ansible or SaltStack.
Experience coaching and mentoring engineers and promoting engineering excellence.
Financial services industry experience.
Ability to participate in an on-call rotation and provide after-hours production support as needed.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration - so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility (https://www.schwabjobs.com/hybrid-work) approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package (https://www.schwabjobs.com/summary-of-benefits) that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance

What’s in it for you:

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan

Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

Paid parental leave and family building benefits

Tuition reimbursement

Health, dental, and vision insurance

Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.

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More about this job

Skills

Leadership
Troubleshooting
Problem solving
Incident response
Root cause analysis
Team leadership
Computer science
Oracle Java
.NET
Google Cloud
Microsoft PowerShell
Microsoft Windows
Microsoft Windows Server
Software development
Agile
DevOps
Splunk
Grafana
Zabbix
Nagios
Microservices
Apache Kafka
RabbitMQ
NoSQL
MongoDB
Ansible
Coaching

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