Jobs in the United States

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Added 4 mins ago
Supervisor, Patient Access | Multiple Primary Care Clinics | 40hrs/week
Sanford Health
Sioux Falls, SD
…improvement in a positive manner fostering a team approach to problem solving. Leads cross-functional team(s) in issue resolution, process improvement, and change management. Ensures…
Added 5 mins ago
MN
Patient Care Associate-4 Doctors
Montefiore Nyack Hospital
United States
- $25.15 USD / hour
The Patient Care Associate is responsible for performing assigned patient care tasks under the supervision of the Registered Nurse. The PCA assists with patient care as delegated by the RN…
Added 7 mins ago
Fiscal Administrator I - Superior Court Administrative Office
State of Massachusetts
Superior Ct Administrative Off, MA
Added 8 mins ago
Manager of CISCO Telcom Engineering
Staples
Framingham, MA
Manage telecom incidents, escalations, root cause analysis, and problem resolution to reduce business disruption and improve service reliability.
Added 8 mins ago
Sr. Audit Specialist
Blue Cross Blue Shield of Massachusetts
Boston, MA
…business unit management to track, validate, and ensure timely resolution of audit findings, while assisting leadership with regulatory and operational readiness…
Added 40 mins ago
Registered Nurse Manager Pediatric Trauma Care Program
Ascension
Indianapolis, IN
Collaborates with multidisciplinary clinical teams to assist with problem identification and resolution, cost containment issues, implementation of new services, and systems/performance…
Added 49 mins ago
CE Systems Specialist
Kentucky Housing Corporation
Frankfort, KY
…writing. Position requires strong analytical skills, including problem-solving and attention to detail. Must be able to make sound, reasonable decisions and recommendations, meeting regular…
Added 1 hour ago
LS
Medical Lab Technician I - Banner Ironwood (Night Shift)
Laboratory Sciences of Arizona
United States
- From $28.06 USD / hour
…comprehension of theory and clinical relevance of testing. Demonstrates problem resolution and decision-making skills for routine operational and technical problems. Demonstrates knowledge…
Added 1 hour ago
LS
Medical Lab Technician I - Banner Ironwood (Night Shift)
Laboratory Sciences of Arizona
United States
- From $28.06 USD / hour
…comprehension of theory and clinical relevance of testing. Demonstrates problem resolution and decision-making skills for routine operational and technical problems. Demonstrates knowledge…
Added 1 hour ago
CO
Invoice Processor 1 (Accounting Assistant)
Commonwealth of Pennsylvania
Harrisburg, PA
- $41,506 to $61,927 USD / year
…strong business relationships. Join a team that values accuracy, problem-solving, and service to the…
Added 1 hour ago
Client Management Associate
StoneX Group
Warren, NJ
Effective conflict resolution and problem solving skills
Added 1 hour ago
Advisor Platform Support Associate
Charles Schwab
Phoenix, AZ
…Advisors (clients), delivering timely, professional, and courteous problem resolution while clearly documenting client interactions and resolution…
Added 1 hour ago
Associate Device Software Engineer - Irvine, CA
Military Spouse Jobs & VetJobs
United States
The Associate Device Software Engineer contributes to the development and lifecycle support of software for hardware-integrated, regulated medical devices and associated engineering tools.…
Added 1 hour ago
Lead Project Manager, Professional Services
CareFusion Solutions, LLC
United States
Identifies and manages project risks and issues, ensuring their timely mitigation and resolution with impacted partners.
Added 1 hour ago
AH
CLS Assistant, Day Shift Full Time
Adventist Health
Simi Valley, CA
- Full-time
Provides guidance to Lab Assistants to promote optimal workflow and rapid problem resolution. Receives incoming calls for the laboratory and assists the caller as appropriate or transfers…
Added 2 hours ago
Senior Director, Engineering
Scout Clean Energy
Boulder, CO
Provide direct leadership to Engineering managers and Associate Directors.
Added 2 hours ago
Senior Internal Auditor
Univest Financial Corporation
Souderton, PA
Track and validate the resolution of audit issues, regulatory exam findings, and control deficiencies.
Added 2 hours ago
Senior Data Engineer
Alter Domus
United States
Own production support for your pipelines, including monitoring, alerting, and root cause resolution against delivery SLAs, some of which are measured in minutes.
Added 3 hours ago
C
Production Supervisor Team C
COHERENT
Starkville, MS
- $60,000 to $63,000 USD / year
Experience with problem analysis and resolution at the functional level
Added 3 hours ago
Relationship Banker I - Meridian - PT 20 hr
Regions Bank
Meridian, MS
…information changes, PIN reset requests, reordering checks, and basic problem…
Added 3 hours ago
Technical Support Analyst, Information Systems Specialist 5 (Pendleton/Madras) Multiple Positions
Department of Corrections
United States
Are you a tech-savvy professional with a passion for public service and problem solving? Do you thrive in fast-paced environments where your expertise keeps systems running and people…
Added 3 hours ago
System Administrator
Logicalis, Inc.
Pisgah, OH
…changes, and monitoring events from initial diagnosis through resolution. The role combines hands-on administration with customer communication, accurate documentation, service-level…
Added 3 hours ago
Detection & Investigation Associate: Outbound Zelle Fraud
PNC
Strongsville, OH
Analytical Thinking, Customer Solutions, Decision Making, Operational Risks, Problem Resolution, Researching, Risk Mitigation Strategies
Added 3 hours ago
System Administrator
Logicalis, Inc.
Beachwood, OH
…changes, and monitoring events from initial diagnosis through resolution. The role combines hands-on administration with customer communication, accurate documentation, service-level…
Added 3 hours ago
Nursing Manager - Emergency Department (ED) - Fairfield Hospital
Bon Secours Mercy Health
Fairfield, OH
As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet…

Charles Schwab

Advisor Platform Support Associate

Phoenix, AZ, United States

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Job details

Experience: Minimum 1 year of customer service experience
Posting language: English
Posted: Sep 5, 2026

Original job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified locations.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.

Advisor Platform Support (APS) Associates act as an ambassador of Advisor Services to educate, guide, and assist clients. A career in APS begins with a solid client focused mentality and a strong desire to help clients meet their needs. Providing our clients with exceptional experiences is the priority at Schwab and in our APS team. Our goal is that all team members create client loyalty with every interaction. We want you to bring your personality to your calls and create those memorable experiences for clients. With a dual focus on inspiring client loyalty and employee engagement and development, we support clients and employees in reaching their goals. Schwab provides extensive training and internal support that affords employees the opportunity to be successful in all aspects of their career.

Through your client conversations you will:

Educate clients - Respond directly to client inquiries over the phone and engage clients in discussions focused on educating, and providing guidance as it relates to their website navigation needs
Be a client advocate - Care enough to ask the extra questions knowing that just one question, the right question, can get to the heart of the issue
Provide technical and solutions-based service - Troubleshoot website, platform, login, navigation, data access, browser, and system-related issues for Registered Investment Advisors (clients), delivering timely, professional, and courteous problem resolution while clearly documenting client interactions and resolution steps
Be consultative - Recommend solutions, when appropriate, to clients which align to their needs
Diagnose technical issues - Use probing questions, basic technical troubleshooting, internal knowledge resources, and remote verification practices to identify root causes to resolve common platform issues.
Build strong client and internal relationships - Collaborate in a team-based environment with a diverse group of professionals focused on meeting the needs of the clients and Charles Schwab Advisor Services

What you have

Required Qualifications

Minimum 1 year of customer service experience
Experience diagnosing and resolving issues involving websites, software, browser settings, login/access issues or digital tools
Effective verbal and written communication; able to clearly explain a complex process or technical concept
Possess a collaborative and relationship-focused work style with demonstrated success in a team environment
Have effective time management & communication skills, positive attitude, enthusiasm, professionalism and a strong work ethic with a high level of integrity

In addition the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration - so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility (https://www.schwabjobs.com/hybrid-work) approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package (https://www.schwabjobs.com/summary-of-benefits) that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance

What’s in it for you:

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan

Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

Paid parental leave and family building benefits

Tuition reimbursement

Health, dental, and vision insurance

Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.

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Skills

Troubleshoot website
Troubleshooting
Customer service
Communication skills
Time management

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