Jobs in the United States

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Added 4 mins ago
CSR
Family Dollar
Jacksonville, FL
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 14 mins ago
Associate Manager, New and Emerging Alliances
Jobgether
Remote, United States
We are seeking a proactive and relationship-driven Associate Manager to develop and strengthen strategic partnerships within the cybersecurity industry. In this role, you will support the…
Added 28 mins ago
Senior Associate or Vice President, Investments
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Remote, United States
Senior Associate / Vice President, Investments
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VH
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Added 50 mins ago
Lead, Infrastructure Security Engineer
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Allendale, NJ · Leesburg, VA
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Associate Therapist
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Learning Strategy & Operations Senior Principal/Associate Director - Life Science
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ST
Associate Director, CMC Procurement
Sarepta Therapeutics, Inc.
Bedford, MA
- $160,800 to $201,000 USD / year
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Added 2 hours ago
S
Food Operations Manager 1
Sodexo
CONCORD, MA
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Added 2 hours ago
SAP Tech Lead (App dev, BTP, Integration, SAP AI)-Senior Manager
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Added 2 hours ago
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Secure new and expanded business opportunities through prospecting, networking, relationship building, and selling additional services to the current client base.
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Deals Delivering Deal Value HR Due Diligence Senior Associate
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Boston, MA
As a Deals Delivering Deal Value HR Due Diligence Senior Associate you will support people-focused diligence for transactions, helping clients assess workforce implications, identify key HR…
Added 3 hours ago
Team Member
Express Wash Operations LLC
United States
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Added 4 hours ago
Team Member
Express Wash Operations LLC
United States
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Added 4 hours ago
Team Member
Express Wash Operations LLC
United States
At Whistle Express, the Associate role is where it all starts - and for a lot of our site managers, it's exactly where they started, too. This is a hands-on, fast-moving position on the…
Added 4 hours ago
Team Member
Express Wash Operations LLC
United States
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Added 4 hours ago
Associate Financial Relationship Advisor
Wells Fargo
CHANDLER, AZ
Supports new investment clients as they begin their relationship with Wells Fargo. Advisors help clients explore investment solutions, open accounts, and determine the best path forward…
Added 4 hours ago
Advisor Platform Support Associate
Charles Schwab
Phoenix, AZ
…guide, and assist clients. A career in APS begins with a solid client focused mentality and a strong desire to help clients meet their needs. Providing our clients with exceptional…
Added 4 hours ago
AU
Security Site Supervisor - Data Center
Allied Universal
Phoenix, AZ
- $25.76 USD / hour
…profitability, and quality assurance of uniformed services for a client’s…
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Senior Engineer, Google Cloud
PwC
Phoenix, AZ
…application ideas to modernization of legacy platforms. As a Senior Associate you will analyze complex problems, manage assigned workstreams, build meaningful client connections, mentor…
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Oracle PMO - Senior Associate
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Added 4 hours ago
Customer Representative, Sales MAH
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…business model, key influencers (Owner/Practice Manager/Key Tech/Associate Vet/Front office staff), customer needs and identifies business…
Added 4 hours ago
Customer Service Associate I
Dollar Tree Stores INC
Marion, NC
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:

Charles Schwab

Advisor Platform Support Associate

Phoenix, AZ, United States

Apply About employer

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Job details

Experience: Minimum 1 year of customer service experience
Posting language: English
Posted: Sep 5, 2026

Original job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified locations.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.

Advisor Platform Support (APS) Associates act as an ambassador of Advisor Services to educate, guide, and assist clients. A career in APS begins with a solid client focused mentality and a strong desire to help clients meet their needs. Providing our clients with exceptional experiences is the priority at Schwab and in our APS team. Our goal is that all team members create client loyalty with every interaction. We want you to bring your personality to your calls and create those memorable experiences for clients. With a dual focus on inspiring client loyalty and employee engagement and development, we support clients and employees in reaching their goals. Schwab provides extensive training and internal support that affords employees the opportunity to be successful in all aspects of their career.

Through your client conversations you will:

Educate clients - Respond directly to client inquiries over the phone and engage clients in discussions focused on educating, and providing guidance as it relates to their website navigation needs
Be a client advocate - Care enough to ask the extra questions knowing that just one question, the right question, can get to the heart of the issue
Provide technical and solutions-based service - Troubleshoot website, platform, login, navigation, data access, browser, and system-related issues for Registered Investment Advisors (clients), delivering timely, professional, and courteous problem resolution while clearly documenting client interactions and resolution steps
Be consultative - Recommend solutions, when appropriate, to clients which align to their needs
Diagnose technical issues - Use probing questions, basic technical troubleshooting, internal knowledge resources, and remote verification practices to identify root causes to resolve common platform issues.
Build strong client and internal relationships - Collaborate in a team-based environment with a diverse group of professionals focused on meeting the needs of the clients and Charles Schwab Advisor Services

What you have

Required Qualifications

Minimum 1 year of customer service experience
Experience diagnosing and resolving issues involving websites, software, browser settings, login/access issues or digital tools
Effective verbal and written communication; able to clearly explain a complex process or technical concept
Possess a collaborative and relationship-focused work style with demonstrated success in a team environment
Have effective time management & communication skills, positive attitude, enthusiasm, professionalism and a strong work ethic with a high level of integrity

In addition the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration - so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility (https://www.schwabjobs.com/hybrid-work) approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package (https://www.schwabjobs.com/summary-of-benefits) that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance

What’s in it for you:

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan

Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

Paid parental leave and family building benefits

Tuition reimbursement

Health, dental, and vision insurance

Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.

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More about this job

Skills

Troubleshoot website
Troubleshooting
Customer service
Communication skills
Time management

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