Site Reliability Engineer

Your Opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Schwab Technology Services enables the future of how clients manage their money by providing innovative and reliable technology products and services as part of our ongoing commitment to democratize access to investing and financial planning.

You will be engaged in the preparation and execution of work in several phases of the systems development life cycle including planning, configuration, monitoring, administration and maintenance in a business critical environment. You will work hands on and within the team to improve process, communication, capacity, reliability and capabilities. You will continually look to improve the reliability and effectiveness of the services by implementing monitoring, and correcting tactical and strategic direction where necessary and work with Vendors to troubleshoot system specific problems. You will improve vendor relationships by effectively managing response expectations and driving delivery as well as facilitate coordination of Vendor, Schwab Infrastructure, and tech team contributions to resolve problems.

What you’re good at

Responsibilities will include: • Provide guidance and support for performance, availability, CI/CD, automation, and monitoring/alerting for the Schwab.com SRE team.

• Work with technical and agile teams to prioritize backlog work and incidents• Where possible, lead and train others within the team to increase team capabilities and capacity• Automate deployment, infrastructure and monitoring tools and systems • Enhance, maintain and support various platforms including .Net, Java, Linux and Windows • Support disaster recovery planning and testing • Develop and improve documentation, diagrams, processes and technology • Identify opportunities to improve telemetry, monitoring and increase application reliability • Document processes using a knowledge base repository. • Work through root cause analysis and develop remediation plans to improve reliability • Drive resolution of issues/ completion of work and provide updates to stakeholders as needed • Other duties as assigned

What you have

• 3+ years of systems support, scripting, or developing in an enterprise environment
• Passion for learning, reliability, automation, orchestration and continual improvement
• Bachelor’s Degree in computer science or a related discipline, or equivalent experience desired
• Solid foundation of Windows and or Linux
• Strong verbal and written communication skills
• Hands-on experience with Splunk, Grafana, and Google Cloud Platform (GCP) is preferred.

In addition to the salary range, this role is eligible for bonus or incentive opportunities.