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Senior Manager, Customer Operations
Jobgether
Remote, United States
- $131,600 to $171,100 USD / year
…applications and next steps. Our partner is looking for a Senior Manager, Customer Operations based in the United…
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Remote, United States
- $110,500 to $150,000 USD / year
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Charles Schwab Inc.

Senior Manager, Software Development and Engineering

Southlake, TX, United States

Apply on career-schwab.icims.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 20, 2026
Experience: 10+ years of software engineering experience, including 3+ years of people leadership experience.
Posting language: English
Posted: Nov 12, 2026

Original job description

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s). The CET ‘Client Experience Technology” Move Money team powers critical client experiences that enable clients to move money securely, seamlessly, and with confidence. The team supports the technology and engineering behind Schwab’s client money movement experiences. As a Senior Manager, you will be an engineering People Leader responsible for leading, coaching and developing high performing teams, while providing the technical direction, strategic leadership, and operational ownership needed to deliver critical Money Movement capabilities. This role is designed for an experienced engineering leader who can provide credible technical leadership without being the primary hands-on developer. You will help an established team continue to evolve into an increasingly consistent, proactive, and technically strong engineering organization. You will serve as a key advocate for Engineering while partnering closely with Product, Architecture, Operations, Risk, and other enterprise teams. You will challenge and validate commitments, manage competing priorities and dependencies, and ensure engineering considerations are represented in business and product decisions.

In this role, you will:

Lead, coach, and develop approximately 11 employees, building technical capability, accountability, and a strong engineering culture.
Provide credible technical direction and challenge engineering decisions while empowering engineers to own solution design and implementation.
Partner with Product to ensure commitments are technically sound, achievable, and aligned with engineering capacity, risk, and strategic priorities.
Lead both strategic technology initiatives and day-to-day engineering delivery and operations.
Own the stability, availability, resiliency, and overall production health of the capabilities supported by the team.
Proactively identify technical, operational, delivery, and organizational risks and drive appropriate mitigation strategies.
Navigate complex dependencies and make informed trade-offs across Product, Architecture, Operations, Risk, and other enterprise partners.
Use engineering metrics, including DevOps Research and Assessment (DORA) measures, to improve delivery predictability, quality, reliability, transparency, and team effectiveness.
Influence modernization toward scalable, API-first, event-driven, and cloud-enabled capabilities.
Advance responsible AI-enabled engineering practices that improve developer productivity, quality, delivery efficiency, and operational effectiveness.
Help an established engineering team continue evolving toward greater consistency, proactive ownership, technical strength, and operational excellence.

What you have

Required Qualifications:

10+ years of software engineering experience, including 3+ years of people leadership experience.
Demonstrated experience leading, coaching, and developing engineers, including building team capability, strengthening accountability, and creating a high-performing engineering culture.
Experience providing technical leadership and direction across engineering teams without needing to personally own day-to-day coding or implementation.
Experience leading Agile engineering teams and delivering large-scale transactional systems with demanding reliability, availability, security, and operational requirements.
Strong technical experience with .NET Core services, REST APIs, micro-frontends, API gateways such as Apigee, high-throughput data stores, hybrid cloud environments, and complex enterprise integrations.
Demonstrated ability to partner with Product and other business and technology stakeholders, challenge and validate commitments, navigate dependencies and trade-offs, and translate priorities into predictable engineering outcomes.
Experience leading operational incident response and driving systemic improvements in resiliency, reliability, availability, and production health.
Experience identifying and proactively mitigating technical, delivery, and operational risk.
Experience applying engineering metrics, including DORA metrics, to improve delivery performance, quality, reliability, predictability, and team effectiveness.
Practical experience applying AI-enabled engineering tools and practices to improve productivity, quality, delivery efficiency, or operational outcomes.
Demonstrated ability to lead effectively within a complex enterprise technology environment involving multiple teams, platforms, stakeholders, and dependencies.

Preferred Qualifications:

Experience in financial services, payments, or money movement platforms, including exposure to ACH, wires, banking integrations, or payment processing.
Experience with observability, Site Reliability Engineering practices, platform-health programs, or production-readiness standards.
Experience leading modernization initiatives involving cloud migration, API enablement, orchestration, or resilient and decoupled architectures.
Experience scaling AI-assisted engineering practices across multiple teams and measuring their impact on productivity or quality.
Experience influencing portfolio strategy, technology investments, and operating models across a complex enterprise.

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

Apply on career-schwab.icims.com About employer

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Jobs in the United States