Jobs in the United States

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DI
Technical Project Manager (6-month contract)
Dephy, Inc.
Boxborough, MA
- $55 USD / hour
We’re looking for a Technical Project Manager to be the organizational backbone of our hardware and software engineering team. You’ll build and manage project plans, run planning sessions…
Added 1 min ago
MQ
Senior Product Engineering Program Manager
Monarch Quantum
San Diego, CA
- $125,000 to $175,000 USD / year
Join our fast-paced and passionate team as a Senior Product Engineering Program Manager. As we scale, you will be instrumental in building our foundation from the ground up. This is a…
Added 1 min ago
Senior Campaign Manager
Seeq
Remote, United States
…Chemicals, as well as emerging ones. As Senior ABX Marketing Manager, you'll drive the execution of these programs and measure their…
Added 1 min ago
Industry Marketing Manager, Batch Industries
Seeq
Remote, United States
The Industry Marketing Manager for Batch Operations is responsible for turning Seeq’s industry strategy, industry solutions priorities, and market insights into focused go-to-market plans,…
Added 2 mins ago
CO
ASSISTANT PUBLIC WORKS MAINTENANCE MANAGER (Drinking Water Operations)
City of Houston
Houston, TX
- $37.73 to $39.24 USD / hour
An Associate's degree or certification/licensing in a technical specialty program of over 18 months and up to 3 years duration is characteristic of this level.
Added 2 mins ago
SENIOR STAFF ANALYST - UNMANNED AIRCRAFT SYSTEMS MANAGER
City of Houston
Houston, TX
PURPOSE OF THE POSITION The Unmanned Aircraft Systems (UAS) Program Manager serves as a technical and administrative leader within the Houston Airport System (HAS). This position is…
Added 2 mins ago
Engineering Manager - Bridge Design/Build/Construction
Parsons Transportation Group
IN
Parsons is now hiring an Engineering Manager who can lead a team of professionals working on our expanding portfolio of infrastructure projects!
Added 3 mins ago
Medical Assistant Team Lead
PMR Illinois Holding, LLC
United States
Performs other duties as assigned and modified at manager’s discretion.
Added 3 mins ago
BSA Specialist
Enterprise Bank & Trust
Remote, United States
Minimum of 2-3 years of banking experience required
Added 8 mins ago
ST
Key Carrier Coordinator
Sierra Trading Post, Inc
Reno, NV
- $16.5 to $17 USD / hour
Key Carriers must have open availability, including nights and weekends
Added 9 mins ago
D
Head of Platform Software
d-Matrix
Santa Clara, Ca, CA
- $220,000 to $330,000 USD / year
The platform software layer sits between hardware bring-up and the workload stack. It determines whether a rack-scale AI accelerator system powers on, joins its fabric, passes validation,…
Added 10 mins ago
Applied AI Health System Engineer [Health Services-Payer] – Senior Manager
PWC US
NY-New York, NY · NC-Raleigh, NC · NC-Charlotte, NC · IL-Chicago, IL · OH-Cincinnati, OH · OH-Cleveland, OH · SC-Columbia, SC · OH-Columbus, OH · TX-Dallas, TX · VA-Richmond, VA · MD-Baltimore, MD · NY-Rochester, NY · IL-Rosemont, IL · MA-Boston, MA · CA-Sacramento, CA · MO-St. Louis, MO · UT-Salt Lake City, UT · TX-San Antonio, TX · CA-San Diego, CA · CA-San Francisco, CA · CA-Silicon Valley, CA · WA-Seattle, WA · SC-Spartanburg, SC · CT-Stamford, CT · FL-Tampa, FL · GA-Atlanta, GA · OH-Toledo, OH · OK-Tulsa, OK · TX-Austin, TX · DC-Washington, DC · CO-Denver, CO · IA-Des Moines, IA · MI-Detroit, MI · NY-Buffalo, NY · NJ-Florham Park, NJ · TX-Fort Worth, TX · NC-Greensboro, NC · CT-Hartford, CT · TX-Houston, TX · IN-Indianapolis, IN · MI-Grand Rapids, MI · CA-Irvine, CA · FL-Jacksonville, FL · MO-Kansas City, MO · NV-Las Vegas, NV · AR-Little Rock, AR · CA-Los Angeles, CA · KY-Louisville, KY · AL-Birmingham, AL · AR-Fayetteville, AR · NY-Melville, NY · FL-Miami, FL · WI-Milwaukee, WI · MN-Minneapolis, MN · TN-Nashville, TN · US-Hybrid · LA-New Orleans, LA · OK-Oklahoma City, OK · PA-Philadelphia, PA · AZ-Phoenix, AZ · PA-Pittsburgh, PA · OR-Portland, OR
What You Must Have
Added 12 mins ago
Assistant Store Manager - Kay Jewelers Outlet - St. Louis Premium Outlets
Sterling Inc
Chesterfield, MO
Join our team as an Assistant Store Manager and have a positive impact on many lives. Our Assistant Store Managers assist the Store Manager in maintaining daily focus on individual and team…
Added 12 mins ago
Assistant Store Manager - Kay Jewelers - Bartonsville Square
Sterling Inc
Stroudsburg, PA
Join our team as an Assistant Store Manager and have a positive impact on many lives. Our Assistant Store Managers assist the Store Manager in maintaining daily focus on individual and team…
Added 12 mins ago
Assistant Store Manager - Kay Jewelers Outlet - Outlets at the Dells
Sterling Inc
Baraboo, WI
Join our team as an Assistant Store Manager and have a positive impact on many lives. Our Assistant Store Managers assist the Store Manager in maintaining daily focus on individual and team…
Added 12 mins ago
Assistant Store Manager - Kay Jewelers - Chandler Fashion Center
Sterling Jewelers Inc.
Chandler, AZ
Join our team as an Assistant Store Manager and have a positive impact on many lives. Our Assistant Store Managers assist the Store Manager in maintaining daily focus on individual and team…
Added 12 mins ago
Permitting Compliance Manager
Arcadis
New York
The Permitting Compliance Manager will help ensure the project meets all environmental, regulatory, and permitting requirements throughout its lifecycle. The manager will oversee the…
Added 13 mins ago
WS
Site Manager | Pioneer Middle School | (Walla Walla, WA)
Washington State University
Richland, WA
- $4,743.82 to $5,483.55 USD / month
Washington State University Tri-Cities GEAR UP program is now accepting applications for a Site Manager at Pioneer Middle School in Walla Walla, WA. As a Site Manager, you will be…
Added 13 mins ago
Environmental Health and Safety Manager
TS Conductor
Huntington Beach, CA
…ownership: you will lead the environmental, health and safety program for the site, from permits and audits to training and incident response, and you will answer for the results. You will…
Added 15 mins ago
Principal Technical Program Manager
UKG
Remote, United States
Added 15 mins ago
EL
Key Holder - The Cosmetics Company Store - Part Time - Prime Outlets - Edinburgh, IN
Estée Lauder Companies
Edinburgh
- $17.63 to $29.38 USD / hour
- Part-time
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 15 mins ago
EL
Key Holder-The Cosmetics Company Store-Part Time-Eagan, MN
Estée Lauder Companies
Eagan
- $17.63 to $29.38 USD / hour
- Part-time
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 15 mins ago
EL
Assistant Store Manager - The Cosmetics Company Store - Full Time - EL Paragon Outlets - Eagan, MN
Estée Lauder Companies
Eagan
- $21 to $35 USD / hour
- Full-time
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our…
Added 15 mins ago
Assistant Manager, Integrated Media
Estée Lauder Companies
New York
The Assistant Manager is the central operational hub responsible for the day-to-day execution of media programs. This role serves as the functional bridge between external media agencies…
Added 17 mins ago
Private Equity Assistant Controller, PPM
PPM America
Chicago, IL
5-7 years of directly relevant experience required

Charles Schwab Inc.

IT Service Support Analyst

Austin, TX, United States

Apply on career-schwab.icims.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 16, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Your Opportunity

The Infrastructure, Operations & Cloud (IO&C) organization provides technology solutions and support for Schwab employees, as well as supporting the external Schwab client experience. The National Service Desk (NSD), as part of IO&C, provides front-line IT support services for the Schwab workforce to report technology issues, restore service, and raise up issues to second-level support that cannot be resolved at first contact.

We are seeking an IT Service Support Analyst to provide level one support via phone and chat for the internal Schwab workforce. This includes managing incidents (service disruptions) and service requests (routine service-related tasks).

Workplace Flexibility Program: We're proud to support our employees in a working approach that allows you to bring your best self to work – whether that’s in the office or remote.”

The NSD Service Support Analyst will start onsite for the first 90 days.
A Workplace Flexibility Program will be reviewed and if offered to an employee, 1 day from home and 4 days from the office.

*Subject to change as Schwab is continually evaluating the current environment to best care for the safety and well-being of our employees.

What you are good at

What you’re good at:

Excellent customer service skills
Empathizing with the customer
Understanding and Practicing Emotional Intelligence (EQ)
Great oral and written communication skills
Having a friendly presence and helpful attitude; strong interpersonal skills and ability to work well with others
Demonstrating professional etiquette in the use of phones and chat
Communicating complex technical issues in an easy-to-understand manner to customers with minimal technical knowledge
Meeting or exceeding defined objectives and metrics (e.g.: talk time, wrap time, first contact resolution, chats per hour, quality assurance evaluations)
Multi-tasking and using organizational tools effectively in a constantly changing environment
Executing the defined Service Desk processes with a strong attention to detail
Receiving constructive feedback and demonstrating improvement
Being disciplined in adhering to schedules (sign-on, sign-off, break times, etc.)
Asking direct, relevant, and probing questions
Providing concise information and settings expectations

Responsibilities:

Diagnose and troubleshoot end user desktop application issues and provide appropriate solution
Ensure customer satisfaction through timely resolution of problems or escalation to a 2nd level team
Provide incident status updates to management and end-users per service level guidelines
Support and maintain effective relationships with users
Provide support for end user computing devices (PCs, laptops, printers, cell phones, and tablets)
Support end users in their use of applications such as Microsoft Office, CRM, VPN, Citrix, and MDM (mobile device management)
Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, perform password resets).
Communicate with customers at all levels of technical and non-technical skills sets
Follow all standard operating procedures (SOP) through the effective use of Knowledge management.

What you have

Required Experience:
3 - 5 years of experience working in a service desk or customer service environment
3 - 5 years of technical support experience
3 - 5 years of phone and/or chat support experience
Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager, ADUC)
Working knowledge of PC technical support, systems administration, networking, Windows, macOS, iOS, and iPadOS
Bachelor’s or Associates degree in Information Technology or a related field is a plus
CompTIA, ITIL, KCS, CSI and Microsoft certifications are a plus

In addition to the salary range, this role is also eligible for bonus or incentive opportunities

Apply on career-schwab.icims.com About employer

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Jobs in the United States