Validation Services Manager

Validation Services Manager - Tennessee

Charles Lea Center is looking to hire a full-time Validation Services Manager.

A Validation Services Manager earns a competitive wage of $65,000 - $68,500/annually ($31.25-$32.93/hour) Compensation within the posted pay range is determined based on education and experience.

We provide terrific benefits, including medical, dental, vision, life insurance, a 401(k), paid time off (PTO), tuition reimbursement, and access to online wellness clinic. If this sounds like the right opportunity for you, apply today!

The ICS Validation Services Manager is responsible for the leadership, oversight, and continuous improvement of the statewide validation process for Innovation Coordination Services (ICS). This role provides direct supervision and support to Validation Specialists, ensuring the accuracy, timeliness, consistency, and compliance of all milestone validation reviews and value-based payment authorizations.

The Validation Services Manager is the subject matter expert on validation processes, Department of Disability and Aging (DDA) validation requirements, and MAPs service definitions and program expectations. In this role, the Validation Services Manager leads statewide validation training, oversees provides secondary reviews, monitors quality assurance standards, and implements strategies to improve operational efficiency and validation outcomes. The role is also responsible for Validation Specialist development, performance management, time approval, and reporting, and fosters a culture of accountability, compliance, customer service, and continuous improvement.

SOME ESSENTIAL DUTIES:

• Oversees statewide milestone validation activities to ensure accuracy, consistency, and compliance with DDA requirements.
• Directly supervises, coaches, mentors, and evaluates Validation Specialists to promote accountability and professional development.
• Monitors staff productivity, performance, quality assurance, and compliance with established review timelines.
• Conducts secondary reviews and provides final approval of milestone validation determinations.
• Provides technical assistance and resolves escalated validation concerns, documentation errors, and authorization issues.
• Ensures timely completion of validation reviews in accordance with regulatory and organizational requirements.
• Ensures adherence to all DDA, MAPs, and CLC policies, procedures, and ethical billing practices.
• Monitors validation trends, approval rates, and performance measures to identify opportunities for improvement.
• Prepares monthly, quarterly, and annual performance reports for leadership.
• Collaborates with provider agencies, internal leadership, and stakeholders to improve validation processes and service delivery.
• Participates in statewide meetings and strategic planning initiatives related to validation services.
• Other duties as assigned.

ABOUT THE CHARLES LEA CENTER

At the Charles Lea Center, we believe that every person should have the right to have a meaningful life whether they have a disability or not. By providing an array of supports and by offering nontraditional innovative services, we respect the uniqueness of each person and support individuals with disabilities to live, learn, work, and play.

The Charles Lea Center is a CQL accredited organization that is based in Spartanburg South Carolina and provides services in South Carolina, and North Carolina and recently was awarded a contract with the Tennessee Department Disability and Aging (DDA) to provide services in their State. For additional information about our organization, please go to our website at www.charleslea.org.

MINIMUM QUALIFICATIONS

• At least 18 years of age
• Must be able to effectively read, write, and communicate verbally in English
• Ability to pass a background check upon hire
• Valid TN driver's license
• Vehicle Insurance
• Physical Requirements: This role involves regular standing, walking, lifting (up to 25 lbs), and hands-on support. Reasonable accommodations are available.

REQUIREMENTS:

Bachelor’s degree from an accredited college or university Business Administration, Accounting, Healthcare Administration, Human Services, Organizational Leadership, or a related field.

• OR -

Bachelor’s degree from an accredited college or university in a non-related field, plus two years of experience in bookkeeping, accounting, business administration, or relevant field.

-OR- Associate’s degree combined with two years of university experience in bookkeeping, accounting, business administration, or relevant field.

Some knowledge of current technologies and products used in the industry is highly preferred.

Some knowledge of current technologies and products used in the industry is preferred.

Experience with value-based payment models is a plus.

Experience working with the Department of Disability and Aging is a plus.

Employment with The Charles Lea Center is and shall remain “at-will” in accordance with the laws of the states of South Carolina, North Carolina, and Tennessee. This means that either the employee or the Company may terminate the employment relationship at any time, with or without notice, and with or without cause or reason, subject only to applicable federal, state, and local laws.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for the Validation Specialist position, please fill out our application. We look forward to meeting you.