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Operations Manager
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Chapman University

CCI Student Admin/ Peer Advisor SP2027

CA, United States

Anticipated Pay Range $17.40 - $18.00

Apply on chapman.peopleadmin.com About employer

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Job details

Pay: Anticipated Pay Range $17.40 - $18.00
Posting language: English
Posted: Nov 10, 2026

Original job description

Posting Details

Student Title Classification Information

Quick Link https://chapman.peopleadmin.com/postings/41495

Job Number SE246924

Position Information

Department or Unit Name The Center for Creative and Cultural Industries

Position Headcount 1

Position Title CCI Student Admin/ Peer Advisor SP2027

Academic Year Academic Year 2026-2027

Term or Semester All Academic Year

Is this Role for an Undergrad or Grad Student? Undergrad

Anticipated Pay Range $17.40 - $18.00

Pay Range Information Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.

On which Campus will this work be done? Orange

Approved Supervisor Shannon Halverson

Supervisor Email shalvers@chapman.edu

Scheduling Please use dates within Chapman Academic Calendar

(https://www.chapman.edu/academics/academic-calendar.aspx)

Desired Start Date 02/01/2027

Projected End Date 05/23/2027

Average number of hours per week Up to 10 Hrs

Position Summary Information

Job Description Summary As a direct report to the Program Manager, the CCI Student Administrative Assistant/ Peer Advisor is pivotal in providing operational support to the Center for Creative and Cultural Industries. This position involves assisting with data collection and compilation, project coordination, assisting with the expansion and maintenance of social media platforms, assisting faculty with preparation of course materials, responding to inquiries, and representing the program at public-facing events. Additionally, the Assistant serves as the department’s peer advisor. The Peer Advisor helps students select classes, provides information on program specific requirements; academic programs; university policies and procedures; as well as making appropriate referrals to Program and/or Academic advisors and campus resources. Peer Advisors hold drop-in and appointment hours in person and remotely, as well as responding to email requests for information. Peer Advisors need to have an advanced understanding of the CCI program.

Responsibilities

Duties will involve but are not limited to:

Assist with various data collection for use in updating program materials.
Correspond with the Social Media Coordinator to continuously update and improve the program’s program social media platforms.
Assist Faculty as needed with preparation of course materials.
Assist program manager with administrative and event activities.
Independently work on assigned projects and website compilation and maintenance.
Hold and manage calendar for in-person and virtual Peer advising appointments and be available during defined drop-in hours. Meetings should be scheduled for 15-30 minutes per student.
Complete the Peer Advisor Accountability Tracking sheet via Peer Advisor Canvas Den for every student interaction: email, in-person or virtual.
Respond to all email and phone inquiries in a timely and professional manner.
Perform basic intake analysis to determine if they can assist the student themselves or should refer the student to the appropriate department, college, or campus-level resource.
Explain and guide students on the importance and relevancy of Program Advisors to assist with enrolling in waitlisted classes, program related questions, incorporating study abroad requirements and graduating on schedule.
Strive constantly to be accurate and honest in all communication.
Attend all training sessions and Peer Advisor meetings.
Other duties as assigned.

Required Qualifications

Must be a CCI Major or Minor.
Excellent working knowledge of the CCI program.
Professional, dependable, organized, able to multi-task, ability to collaborate.
Ability to learn support process, and to work independently in a professional and reliable manner.
Ability to pivot when needed to accommodate immediate needs of unit.
Effectively communicate in a professional, diplomatic, empathetic and tactful manner using preferred method and level applicable to the job.
Proven accuracy and attention to detail.
Exceptional interpersonal and relationship-building skills.
Able to effectively handle confidential and proprietary information.
Proficient level of knowledge of Microsoft Office, Google Docs, Calendly, Wix, Instagram, and/or relevant position software programs.
Working knowledge of program requirements, university catalog, graduation and general education requirements.

Desired Qualifications

Extensive experience with WIX or other website building software.
Experience working in an administrative or advising capacity.

Special Instructions to Applicants Training and Evaluation

Upon hire, training will be required for academic program requirements, policies, and procedures, legal requirements (FERPA), campus resources, and the scope of the position.

Student Peer Advising training will be offered virtually. For training please contact Maggie Sandoval, Academic Advisor at masandoval@chapman.edu.

WCAHSS Peer Advisor Program Director will evaluate the performance of the Student Peer Advisor once a semester. Part of this evaluation will be based on the feedback provided by the students on a questionnaire. This questionnaire will provide feedback on the Student Peer Advisor and the program itself, allowing Wilkinson College to continuously improve the program.

Budget Information

Is Federal work-study required? With or Without FWS

Pre-screening Questions

Required fields are indicated with an asterisk (*).

• What experiences have you had that you feel are relevant to this position? (Open Ended Question)

• What is appealing about this job and why do you think you are qualified? (Open Ended Question)

• Please describe your current level of involvement at Chapman University and what you foresee that involvement looking like this next academic year (e.g. clubs/organizations, internships, or off-campus employment, etc.)? Do you plan on participating in study abroad or travel course, if so please share your timeline? (Open Ended Question)

• Will you be working at another job on campus? (Open Ended Question)

• Do you have a Federal Work Study Award?

• Please list your availability including what times you are available to work and the maximum number of hours per week you are available to work. (Open Ended Question)

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Jobs in the United States