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TL
Care Manager (Memory Care) - All Shifts - Full Time
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Rochester, NY
- Full-time
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HR
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5+ years of leadership experience, including direct people leadership and/or leadership of enterprise-scale programs.
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Channel Partners

Manager, Centralized Scheduling & Operations

Tampa, FL, United States

$65,000 USD / year

Apply on careers-channelpartners.icims.com About employer

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Job details

Pay: $65,000 USD / year
Apply by: Nov 11, 2027
Experience: 3–5 years of experience and proficiency in Microsoft Excel, Outlook, and Teams; ability to organize, validate, analyze, and report operational data
Posting language: English
Posted: Nov 11, 2026

Original job description

At A Glance

As the Manager, Centralized Scheduling & Operations you will lead the Centralized Scheduling Coordinator team responsible for assigning field work across markets and client programs. This is a hands-on leadership role - you’ll not only manage and develop your team, you’ll know their work inside and out, perform it alongside them, and hold the standard for how it’s done.

Your team is the engine behind field execution - matching the right representatives to the right work, filling coverage gaps, maximizing executed hours each week, and protecting the dedicated-store assignments and service commitments that drive client satisfaction. You’ll partner closely with District Managers, field leadership, and Client Services to resolve staffing constraints, balance workloads across markets, and give field leaders the clear, actionable information they need to coach their teams.

If you’re an operations leader who thrives on logistics, loves building efficient systems, and takes pride in keeping complex moving pieces running smoothly - this role is a strong fit.

This is a full-time, salaried exempt position with a standard Monday through Friday schedule during normal business hours. The role operates on a hybrid schedule combining office and approved remote work. Occasional evening or weekend availability may be required based on operational needs. Some travel is required as needed.

Minimum Pay USD $65,000.00/Yr. Maximum Pay USD $65,000.00/Yr. What We Offer

Competitive salary
Health and wellness benefits plans
Flexible vacation and holiday policies
401(k) with employer matching
Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
Referral bonus program
Company-provided equipment and software
Opportunity to work with a growing company that actively rewards and promotes its employees

What You'll Do

Lead, coach, train, and develop Central Operations Scheduling Coordinators; establish clear expectations, assign workloads, provide ongoing feedback, and manage team performance and accountability
Maintain hands-on proficiency in all scheduling duties; provide backup coverage, new-hire training, cross-training, and ongoing guidance to ensure consistent team execution
Oversee daily scheduling, multi-visit coordination, representative rosters, no-show replacements, secondary shifts, and team-lead assignments across markets and client programs
Maximize field representative capacity and total executed hours each week by identifying available hours, filling open shifts, and proactively addressing unassigned work and coverage gaps
Drive resource load balancing across representatives and neighboring markets, aligning scheduled hours with availability, geography, travel considerations, client priorities, and workload
Ensure the right work is assigned to the right field representatives based on skills, experience, qualifications, client requirements, and dedicated-store or continuity-of-service arrangements
Partner closely with District Managers and all levels of field leadership to resolve staffing constraints, address recurring acceptance or no-show issues, and provide actionable information for field-representative coaching
Collaborate with Client Services and field leadership to prioritize visits, resolve escalations, protect service commitments, and improve client satisfaction through maximum weekly execution
Develop, monitor, and refine scheduling KPIs including total executed hours, available-capacity utilization, workload balance, scheduled-visit completion, coverage gaps, and staffing efficiency; use results to coach the team
Prepare and present monthly performance reports to leadership, highlighting KPI trends, executed hours versus capacity, client execution results, operational risks, corrective actions, and improvement opportunities
Document scheduling procedures, promote best practices and cross-training, and implement process improvements and system enhancements that improve efficiency, consistency, and execution

What You'll Bring

Experience and Education:

High school diploma or equivalent required; associate or bachelor’s degree in business, operations, or a related field preferred
3–5 years of experience supervising, coaching, or training scheduling, dispatch, workforce planning, or operations support teams; field services experience preferred
Demonstrated ability to perform and teach scheduling workflows, manage team workloads, and coordinate field assignments across multiple markets and competing priorities
3–5 years of experience and proficiency in Microsoft Excel, Outlook, and Teams; ability to organize, validate, analyze, and report operational data
Experience establishing scheduling KPIs, analyzing executed hours and field capacity, monitoring utilization and workload balance, and preparing monthly management reports

Skills and Attributes:

Strong people leadership, communication, coaching, and conflict-resolution skills with the ability to build accountability and develop team members
Strong customer-service orientation and ability to build productive relationships with District Managers, field representatives, Client Services, and cross-functional partners
Strong attention to detail, sound judgment, and skill in matching work to representative experience, availability, and dedicated-store requirements
Ability to standardize processes, document and share best practices, cross-train employees, and lead continuous improvement initiatives
Comfortable learning new systems and adapting to changing operational requirements while working both independently and collaboratively
Must reside within a reasonable commuting distance of the assigned office location and have reliable transportation to meet the company’s hybrid in-office schedule
For remote work portions of the role: reliable, high-speed internet connectivity sufficient to support company systems, video conferencing, and real-time communication

Physical Requirements;

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Prolonged periods of sitting and working at a computer using standard office equipment
Regular use of phone, email, and virtual meeting platforms throughout the workday
Occasional standing, walking, bending, reaching, and lifting of light office materials (up to 25 pounds occasionally)
Ability to work in both office and field environments as needed
Availability during standard business hours with occasional evening and weekend responsiveness based on operational needs
Ability to travel when needed

Important Information

Channel Partners Solutions is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. Channel Partners is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. Channel Partners is an at-will employer.

Channel Partners is a team of experts delivering end-to-end retail, marketing, and consumer activation solutions across industries. We connect every part of the retail ecosystem to move brands forward with precision, speed, and measurable impact. Visit us at www.channelpartners.com for more information.

Channel Partners is committed to protecting applicant privacy, and any personal information submitted during the hiring process is used solely for recruitment purposes in accordance with our privacy policies and applicable data protection laws, including CCPA. We restrict access to applicant data to authorized personnel and maintain safeguards to prevent unauthorized access or misuse. Applicants may have rights under these laws - such as accessing, correcting, or requesting deletion of their information - and can contact Human Resources with any questions or to exercise these rights. To view our privacy policies please visit Privacy Policy and California Privacy Rights.

Were you referred by a current Channel Partners employee through our Text “Refer” campaign? Be sure to include their name on your application!

Apply on careers-channelpartners.icims.com About employer

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Jobs in the United States