Manager, Data Steward At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
About the role:
CHANEL is seeking a Manager, Data Steward to join our Corporate Data team within the broader Digital and Client Experience organization. This position is based on site in New York City. This role will play a leading part in safeguarding and advancing the health, quality, and growth of CHANEL’s client database across the U.S. region. The Manager will collaborate closely with stakeholders across all Luxury Retail divisions, translating business needs into actionable data priorities and fostering a productive, transparent partnership with CHANEL Tech. The role will be instrumental in driving the resolution of data-quality issues, identifying root causes and opportunities for improvement, as well as developing innovative approaches to strengthen the accuracy, completeness, and long-term health of the client database.
The successful candidate will report to our Client Data Product Owner, supporting the execution of the Client Data roadmap and helping to advance key initiatives from concept through delivery.
Our ideal candidate will have a minimum of 5 years of experience in data management, data stewardship and growth, and a passion for details, investigations, and communication.
What impact you can create at CHANEL:
Define a data quality framework (KPIs, thresholds, naming conventions, harmonization...)
- Be accountable and responsible for all data quality projects on the business side for the 3 divisions (Fragrance and Beauty, Fashion, Watches & Fine Jewelry)
- Benchmark our data quality towards industry to ensure CHANEL remains above competition
- Propose optimization of data flows to drive efficiencies
- Find new ways of working to maximize our data usage
Constant and proactive monitoring of the database to keep it healthy
- Constant and proactive monitoring of the database to keep it healthy
- Proactively detect quality gaps to mitigate business risk, partnering with the Tech team to build automated monitoring that flags data-quality issues before datasets are leveraged for reporting or activation
- Definition and harmonization of naming conventions across the client database. Ensuring new data entering the ecosystem adheres to the agreed convention, creating a consistent and easily interpretable data foundation across all divisions
- Drive the ongoing cleansing and hygiene of the database, systematically eliminating inconsistencies, and non-compliant values to sustain long-term database health
- Act as the subject-matter expert on the business rules governing the client database, educating the Client Intelligence community on how the data behaves and helping stakeholders distinguish between scenarios working as designed and genuine data-quality issues
- Operate data stewardship activities to consolidate sensitive client profiles in the U.S. on a weekly basis, coordinating with other regions on international clients as the U.S. representative within the Global Data Steward community
- Perform comprehensive Data Validation on all incremental data sets
Identify, prioritize, and resolve data-quality issues, ensuring the accuracy and usability of client data in partnership with CHANEL Tech
- Proactively identify practical workarounds and interim solutions that enable divisions to meet business objectives while sustainable resolutions are developed
- Drive continuous improvement of CHANEL’s client datasets to establish and maintain best-in-class data quality, ensuring data is trusted to enable data analysts and business teams to generate meaningful insights
- Lead the end-to-end management of data-quality initiatives from issue identification, impact assessment, and root-cause analysis through testing, validation, communication, and resolution
- Apply strong project-management discipline to plan, coordinate, track, and communicate progress across stakeholders, ensuring timely delivery and clear accountability
- Bring forward innovative ideas and improvement opportunities that strengthen long-term database health and support the execution of the Client Data roadmap in partnership with the Client Data Product Owner
- Communication
- Coordinate with all data analyst teams and provide regular communication updates to all levels of the organization around issue resolutions with a true business lens
You are energized by:
- Problem-Solving: Ability to take ownership of complex data-quality challenges, identify root causes, and deliver practical, innovative solutions that drive measurable business impact.
- Detail Orientation: Data points analysis, flow understanding, impact identification, technical logic.
- Communication excellence: Strong storytelling and interpersonal skills for presenting ideas and leading discussions
- Collaborative leadership: A hands-on, tactical leader who excels in cross-functional teamwork
- Adaptability: Working in a highly collaborative matrix organization, analytical, and fast-paced environment
What you will bring to the team:
- Experience in CRM systems (e.g., Salesforce Data Cloud), Analytics (e.g., BigQuery, Looker, PowerBI) and Activations (e.g., Salesforce Marketing Cloud)
- Ability to contribute to projects for end-to-end delivery with minimal guidance but also influence the business on best practices and solutions
- Solid written and oral communication skills, with the ability to communicate effectively with all stakeholders
Position Logistics:
- This role is hybrid 3 days per week on site in New York City
- Data engineering or data management background
- Minimum of 5 years of experience in Data Stewardship, Analysis or similar
- Bachelors’ or Master's degree preferred
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*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.
Compensation:
- The anticipated base salary range for this position is $70,000-$135,000. A base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.
Benefits and Perks:
- Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
- Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- 401K and other incentives
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
Additional Information:
Chanel is a private company whose values are grounded in creating conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
Diversity and Inclusion:
- At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
- We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
Chanel Community:
- CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
- Employees are encouraged to take time off annually to volunteer through the CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
Sustainability:
- CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
- Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
Arts and Culture:
- We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
Fondation Chanel:
- Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
- For more information, please navigate to the Fondation Chanel website here
Career and Leadership Development:
- We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.