Senior Incident Manager **

CGI is seeking a Senior Incident Manager to lead the response and resolution of high impact technology incidents within a 24x7x365 enterprise command center environment. This role is responsible for managing incidents from both technical and business perspectives across AWS, enterprise applications, networks, infrastructure, and Unix/Linux environments.

The Incident Manager will lead large incident bridges, coordinate technical investigation across multiple teams, assess business impact and risk, evaluate mitigation and recovery options, and ensure incidents progress toward resolution within established SLAs. The role requires enough technical depth to ask the right questions, trace dependencies and transaction flows, interpret monitoring information, and recommend appropriate actions while keeping large response teams focused during critical events.

This is an incident leadership and technical advisory role, rather than a position responsible for directly implementing infrastructure fixes.

This position is required in one of the following locations: Lafayette, LA, Knoxville, TN, Columbia, SC, Birmingham, AL