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Added 4 mins ago
EG
Event Technician Part Time-Audio Visual- Hyatt Regency Miami
Encore Global
Miami, FL
- Part-time
Understands and fosters the hotel/client relationship.
Added 4 mins ago
Client Experience Associate
PNC Bank NA
PA
…an opportunity to contribute to the company’s success. As a Client Experience Associate within PNC's Retail Banking organization, you will be based in Brentwood Whitehall, PA supporting…
Added 4 mins ago
Financial Advisor - PNC Wealth Management
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…retains an investment and insurance book of business. Owns the client experience, efficiently handling sales and service, identifying sales and/or executing opportunities and making…
Added 5 mins ago
Customer Support Associate
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Austin, TX
It’s a time of change for Support. We’re bringing two ticketing systems together into one, and you’ll be part of that move from the start.
Added 5 mins ago
Senior Consumer Engagement Professional
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4+ years of related wellness, healthcare, loyalty, or consumer- facing service experience
Added 6 mins ago
Sales Associate, Apartments.com - Miami, FL
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As an Apartments.com Sales Associate, you will be part of a dynamic team that operates as a strategic digital marketing partner to the Multifamily industry. Through engaging sales…
Added 6 mins ago
Sales Associate, Apartments.com - Atlanta, GA
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Added 8 mins ago
RM
Senior Mechanical Design Engineer
Re:Build Manufacturing
Rochester, NY
- $91,000 to $137,000 USD / year
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Added 8 mins ago
WRTW Sales Manager
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…curated assortment of fashion and highly personalized customer service. Through an integrated retail model, we deliver a seamless customer journey across our portfolio of stores in leading…
Added 12 mins ago
SS
Broker Account Associate (Nevada - Nye & Clark Counties)
SHPCA SCAN Health Plan
Home Office, NV
- $90,000 USD / year
The Broker Account Associate supports the growth and retention of broker and agency partnerships by serving as a primary point of contact for assigned Broker Account Executive Escalations.…
Added 13 mins ago
Seasonal Associate
Sephora
New York City, NY
As a Seasonal Associate, you'll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You'll…
Added 15 mins ago
WRTW Sales Manager
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…curated assortment of fashion and highly personalized customer service. Through an integrated retail model, we deliver a seamless customer journey across our portfolio of stores in leading…
Added 16 mins ago
Clinician Trainee - Adult (Per Diem)
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…knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. Rushford Center, one of Connecticut’s leading providers of addiction…
Added 16 mins ago
CG
PANTRY COORDINATOR (PART TIME)
Compass Group, North America
Greenwich, CT
- $20 to $22 USD / hour
- Part-time
Full-time and part-time positions offer the following benefits to associates : Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity…
Added 16 mins ago
RESIDENT DISTRICT MANAGER I - CONNECTICUT COLLEGE
Compass Group, North America
NEW LONDON, CT
…dining account. You will serve as our point of contact for the client as well as lead the team within the account and manage the overall operation. You will provide planning and direction…
Added 16 mins ago
Medical Navigator - Per Diem
Hartford HealthCare
Middletown, CT
…knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. Rushford Center, one of Connecticut’s leading providers of addiction…
Added 16 mins ago
JC
Part Time (30 Hours) Associate Banker, Stony Hill Danbury Branch, Danbury, CT
JPMorgan Chase
Danbury, CT
- Part-time
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined…
Added 16 mins ago
A
Supply Chain & Engineering - 3DExperience Dassault Architect
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Hartford, CT
- $94,400 to $293,800 USD / year
…in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 799,000 people…
Added 16 mins ago
A
MES Consultant | PAS-X
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Hartford, CT
- $30.67 to $98.94 USD / hour
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Added 16 mins ago
Learning Technology Manager
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A learning technology consultant with a track record of turning complex client challenges into lasting outcomes. At the Manager level, you lead with delivery excellence - running LMS and…
Added 16 mins ago
A
Edge Mid-Market Sales Account Executive - Adobe
Accenture
Hartford, CT
- $122,700 to $187,800 USD / year
…market creation, whitespace account development, and first-time customer acquisition. These sellers will report to the Adobe Ecosystem Growth Sales Leader and will be accountable for…
Added 16 mins ago
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Cúram Technical Developer
Accenture
Hartford, CT
- $73,800 to $218,800 USD / year
…in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 814,000 people…
Added 16 mins ago
E-Referral Specialist Home Health
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As an E-Referral Specialist you will report to the E-Referral Supervisor. You will be an important part of the referral process as this role is the initial contact point for the client or…
Added 18 mins ago
H
1st Shift Freight Handler / Warehouse Associate
humano
Hesperia, CA
- $17 USD / hour
1st Shift: Full Time 5 days a week (Seasonal with the opportunity to be hired on permanently by the client)
Added 19 mins ago
French Bilingual Product Quality Assurance Agent (Remote - Alabama)
Morley
AL · NV · KY · MS · ID · TN · OK · OH · IN · FL · GA · TX · SC · WI · MI
…documenting information while providing excellent customer service in French and English. You'll help our client maintain strong relationships by helping them resolve issues in a timely…

CGI Technologies and Solutions, Inc.

Supervisor

Seattle, WA, United States

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Job details

Experience: Bachelor's Degree (or) 4 years of experience as a Support Associate Level II or III (or) 4 years of experience in managing teams, and;
Posting language: English
Posted: Aug 14, 2026

Original job description

Supervisor

Position Description

Under the direction of the Site PSM, Government Client Leadership or designate, lead a team involved in all phases of passport processing, customer service and PRISM functions. Includes planning, directing and coordination of the daily activities of mail open, cashier, image capture, image review, data entry, bookprint, quality control, customer service functions such as searches, re writes, re issues, re mails and all PRISM functions. Assure sufficient inventory of passports and other supplies are on hand to meet current and anticipated demand.

This position is located in Seattle, WA.

Your future duties and responsibilities

The Section Leader leads and manages a team of Support Associates. Responsibilities include setting work priorities and ensuring a smooth transition of work between the various teams. If requested by Government management, ensure that a sufficient inventory of Passports and other supplies are on hand to meet current and anticipated demand. The Section Leader serves as a Subject Matter Expert (SME) in critical roles and frequently liaises with onsite Government Management. Critical roles such as, Passport services' processing work functions (mail open, cashier, image capture, image review, data entry, book print/card print, quality control and PRISM), customer service, fraud, cashier, passport product control, and supervise at any level within the Agency/Center. Anticipated tasks include, but are not limited to, the following:

. Plan, direct, and coordinate the daily activities of mail open, cashier, image capture, image review, data entry, book print/card print, quality control and PRISM. Plan and follow established procedures and methods to meet changing processing requirements

. Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting

. Perform workload management in all Passport task areas to include, Mail Open, LB/Scanning, Image Review, Book Print, Quality Control, Mail Out, PRISM or Customer Service

. Notify the Passport Support Manager of any problems or issues with staff adherence to procedures, any internal controls violations

. Monitor workload and make recommendations to the Government on how to divide work among support staff

. Monitor contractor personnel performance and ensure that work is performed in accordance with performance standards, established procedures, and internal controls

. Assist with prioritizing will calls, expedites, and routine work

. Assist in training contract personnel in their duties and tasks, helping to constantly improve

Required qualifications to be successful in this role

. Good oral and written communication skills

. Ability to prioritize workload for small teams and possess good organizational skills

. Experience in banking, cash handling, and transaction processing.

. Ability to effectively and politely interface with the public and provide excellent customer service

. Ability to analyze, interpret, and apply regulatory material and internal controls

. Bachelor's Degree (or) 4 years of experience as a Support Associate Level II or III (or) 4 years of experience in managing teams, and;

. Six (6) years of general office experience, including;

. Two (2) years of supervisory experience, including;

. Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook, and;

. Demonstrated customer service experience, and;

. Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team.

Desired qualifications/non essential skills required:

Knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. Passport.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $57,100.00 $121,900.00.

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:

. Competitive compensation

. Comprehensive insurance options

. Matching contributions through the 401(k) plan and the share purchase plan

. Paid time off for vacation, holidays, and sick time

. Paid parental leave

. Learning opportunities and tuition assistance

. Wellness and Well being programs

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. Competitive compensation including profit participation program

. Comprehensive medical, dental, and vision benefits

. Basic life and accidental death & dismemberment insurance

. Matching contributions through 401(k) plan, and CGI share purchase plan

. Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service

. 80 hours of floating holiday leave per year to observe holidays that are importan . At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires . Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws

. Bereavement leave, ranging from 1 to 7 days per year based on relationship.

. Paid jury duty leave, up to time summoned

. Learning opportunities and tuition assistance

. Wellness and Well being programs

For more detailed information about our benefits offerings visit https://www.cgi.com/us/en us/careers/our benefits.

Please note that the benefits listed above are subject to change based on the specific terms and conditions of the contract being supported.

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Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team - one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

CGI is an Equal Opportunity Employer, to include disability and protected veteran status; we are committed to compliance with U.S. laws and regulations.

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