Jobs in the United States

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Added 1 min ago
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Family Services Specialist I/II
Oklahoma Human Services
Sallisaw, OK
- $37,440 to $40,248 USD / year
OR an associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business,…
Added 1 min ago
RN
Sales Associate - Orlando
Richemont North America, Inc.
United States
- $28 to $30 USD / hour
Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
Added 1 min ago
RN
Sales Associate - Miami Design District
Richemont North America, Inc.
United States
- $26 to $28 USD / hour
- Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
Added 1 min ago
CPS Conservatorship Worker
TX-HHSC-DSHS-DFPS
ODESSA, TX
Added 1 min ago
A
Quality Control Technician
Actalent
Columbus, NE
- $23 to $25 USD / hour
Review third-party laboratory data to verify compliance with specifications and support decisions on product release.
Added 1 min ago
A
Quality Assurance Technician 1
Actalent
Westborough, MA
- $30 to $32 USD / hour
Job Title: Electromechanical Test TechnicianJob DescriptionThis role provides hands-on first-level support for automated manufacturing test systems in a fast-paced robotics production…
Added 1 min ago
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Research Associate
Actalent
Davie, FL
- $20 to $23 USD / hour
…characterization, cell-based assay execution, preclinical research, PK/PD support, and the creation of organized, traceable technical datasets. You will work under the guidance of senior…
Added 1 min ago
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Quality Assurance Lab Technician - 5pm -1:30 Am
Actalent
Sun Valley, CA
- $47,840 to $54,080 USD / year
Support product hold and release decisions by providing accurate and timely test results.
Added 2 mins ago
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Associate Client Advocate- Construction - Account Manager
WTW
Remote, United States
- $90,000 to $120,000 USD / year
This position is responsible for development, communication, and service needs for our Construction client companies and for retaining large, complex accounts through relationship…
Added 2 mins ago
Home Health Physical Therapist Assistant
CenterWell Certified Healthcare Corp.
Little Rock, AR
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal…
Added 2 mins ago
SR CHEF MANAGER - CHESTER, VA
Compass Group
Chester, VA
…industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate…
Added 2 mins ago
OPERATIONS DIRECTOR - The George Washington University- Washington, DC
Compass Group
WASHINGTON, DC
Execute company and client initiatives while maintaining operational excellence.
Added 2 mins ago
Catering Sales Dept. (Supervisor)
Compass Group
New York, NY
- Ensure smooth transition and communication with location partner teams to execute positive client experience
Added 2 mins ago
CG
Catering Manager
Compass Group
Phoenix, AZ
- $60,000 to $65,000 USD / year
Communicates on various levels to include management, client, customer and associate levels; maintains excellent client relationships.
Added 2 mins ago
Catering Manager
Compass Group
Boston, MA
Communicates on various levels to include management, client, customer, and associate levels; maintains excellent client relationships.
Added 2 mins ago
CAFE & COFFEE BAR MANAGER - FORT LAUDERDALE, FL
Compass Group
Fort Lauderdale, FL
…industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate…
Added 3 mins ago
Home Health Occupational Therapist Assistant
Missouri Home Care of Rolla, Inc.
Farmington, MO
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal…
Added 3 mins ago
Home Health Physical Therapist Assistant
CenterWell Certified Healthcare Corp.
Little Rock, AR
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal…
Added 4 mins ago
Associate, Corporate Banking- FIG
Bank of Montreal (U.S.)
NY · Chicago, IL
Applies appropriate technical concepts and completes/leads consistent and reliable technical and financial reports/analyses to support credit and client deliverables.
Added 5 mins ago
Seasonal Store Cleaning & Operations Associate
KOHLS
Lemont, IL
Support the operations team to receive and process product, execute stockroom operations and omni channel fulfillment when needed
Added 5 mins ago
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Lockbox Remittance Specialist
FirsTech
Creve Coeur, MO
- $19 to $21 USD / hour
Re-associate check images to corresponding material while validating quality of images.
Added 5 mins ago
Associate Veterinarian
Animal Clinic of Woodland Park
Woodland Park, CO
Transparent production metrics and operational support to maximize earnings
Added 5 mins ago
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Project Coordinator
PowerFlex
New York City, NY
- $30 to $40 USD / hour
PowerFlex, an EDF Renewables company, is a leading national provider of intelligent onsite energy solutions that support carbon-free electrification and transportation. The Company delivers…
Added 8 mins ago
MS
Private Wealth Management Client Service Associate
Morgan Stanley
San Francisco, CA · San Francisco
- $35,152 to $90,000 USD / year
Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular…
Added 8 mins ago
2027 Client Engagement Virtual Engagement Associate (VEA) Program | Dallas, TX
Morgan Stanley
Dallas, TX · Dallas
…Program there are several different roles that are designed to support Financial Advisors in areas of business development, including the Client Engagement Associate, Financial Planning…

CGI Technologies and Solutions, Inc.

Supervisor

Washington, DC, United States

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Job details

Experience: Bachelor’s Degree (or) 4 years of experience as a Support Associate Level II or III (or) 4 years of experience in managing teams, and;
Posting language: English
Posted: Jul 22, 2025

Original job description

Supervisor

Position Description

Under the direction of the Site PSM, Government Client Leadership or designate, lead a team involved in all phases of passport processing, customer service and PRISM functions. Includes planning, directing and coordination of the daily activities of mail open, cashier, image capture, image review, data entry, bookprint, quality control, customer service functions such as searches, re-writes, re-issues, re-mails and all PRISM functions. Assure sufficient inventory of passports and other supplies are on hand to meet current and anticipated demand.

Your future duties and responsibilities

The Section Leader leads and manages a team of Support Associates. Responsibilities include setting work priorities and ensuring a smooth transition of work between the various teams. If requested by Government management, ensure that a sufficient inventory of Passports and other supplies are on hand to meet current and anticipated demand. The Section Leader serves as a Subject Matter Expert (SME) in critical roles and frequently liaises with onsite Government Management. Critical roles such as, Passport services’ processing work functions (mail open, cashier, image capture, image review, data entry, book print/card print, quality control and PRISM), customer service, fraud, cashier, passport product control, and supervise at any level within the Agency/Center. Anticipated tasks include, but are not limited to, the following:

Plan, direct, and coordinate the daily activities of mail open, cashier, image capture, image review, data entry, book print/card print, quality control and PRISM. Plan and follow established procedures and methods to meet changing processing requirements
Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting
Perform workload management in all Passport task areas to include, Mail Open, LB/Scanning, Image Review, Book Print, Quality Control, Mail Out, PRISM or Customer Service
Notify the Passport Support Manager of any problems or issues with staff adherence to procedures, any internal controls violations
Monitor workload and make recommendations to the Government on how to divide work among support staff
Monitor contractor personnel performance and ensure that work is performed in accordance with performance standards, established procedures, and internal controls
Assist with prioritizing will calls, expedites, and routine work
Assist in training contract personnel in their duties and tasks, helping to constantly improve the training process/procedure
Make recommendations to the Government to improve processes and assist with problem solving and continuous improvement
Maintain flexibility to meet organizational production and service goals, as required by the workload, and per the direction of the Government
Maintain control and oversight of blank Passport books/cards and other accountable items
In the event that the Passport Support Manager is absent for any reason, for a period no longer than two weeks, a Section Leader may serve as Acting Passport Support Manager.

Required qualifications to be successful in this role

Good oral and written communication skills
Ability to prioritize workload for small teams and possess good organizational skills
Ability to effectively and politely interface with the public and provide excellent customer service
Ability to analyze, interpret, and apply regulatory material and internal controls
Bachelor’s Degree (or) 4 years of experience as a Support Associate Level II or III (or) 4 years of experience in managing teams, and;
Six (6) years of general office experience, including;
Two (2) years of supervisory experience, including;
Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook, and;
Demonstrated customer service experience, and;
Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team.

Due to the nature of the government contracts this position requires US Citizenship.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $40,800.00 - $81,500.

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:

Competitive compensation

Comprehensive insurance options

Matching contributions through the 401(k) plan and the share purchase plan

Paid time off for vacation, holidays, and sick time

Paid parental leave

Learning opportunities and tuition assistance

Wellness and Well-being programs

#PassportUS

#CGIFederalJob

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team - one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

CGI is an Equal Opportunity Employer, to include disability and protected veteran status; we are committed to compliance with U.S. laws and regulations.

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More about this job

Skills

PSM
Leadership
Lead a team
Customer service
Data entry
Quality control
Reporting
Support managers
Monitor workload
Guide staff
Prioritization
Improve business processes
Problem solving
Process improvement
Communication skills
Organizational skills
Office software
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Microsoft Outlook
Workflow
CGI

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