Site Reliability Engineer
Position Description
Help build more reliable, resilient, and self-managing technology services. As a Site Reliability Engineer, you'll bring deep production support experience and hands on SRE expertise to improve how services are monitored, operated, and continuously enhanced.
You'll work with application, infrastructure, and support teams to reduce recurring incidents, automate manual work, and improve service reliability. This role offers the opportunity to apply SRE practices in real production environments and contribute to a practical evolution toward AIOps and self-healing operations. You'll see the impact of your work on stronger service performance, faster recovery, and less reliance on manual intervention.
Your future duties and responsibilities
. Apply Site Reliability Engineering practices to improve the availability, performance, scalability, and resilience of production services.
. Define, monitor, and report on service level indicators (SLIs), service level objectives (SLOs), and reliability trends.
. Participate in incident response, troubleshoot complex production issues, coordinate recovery, and contribute to blameless post incident reviews.
. Use incident, alert, and performance data to identify reliability risks, recurring issues, and opportunities for prevention.
. Develop and maintain automation, scripts, and tooling to reduce repetitive operational work and improve response and recovery.
. Improve monitoring, observability, alert quality, event correlation, and diagnostic capabilities across applications and infrastructure.
. Create and maintain runbooks, operational procedures, service documentation, and recovery guidance.
. Partner with application development, L2/L3 support, infrastructure, cloud, security, and business teams to embed reliability into service design and delivery.
. Support capacity, performance, availability, and resilience planning, including testing and validation of recovery procedures.
. Identify and implement appropriate AIOps capabilities, such as anomaly detection, event correlation, and automated remediation.
. Help design and implement safe self-healing capabilities, with clear controls, testing, monitoring, and escalation paths.
. Contribute to reliability roadmaps and prioritized improvement backlogs and communicate progress and outcomes to stakeholders.
. Share SRE practices and operational knowledge with colleagues, supporting a culture of collaboration and continuous improvement.
Required qualifications to be successful in this role
. 8+ years of overall experience in production support, IT operations, or related technology roles.
. 3+ years of hands-on experience applying Site Reliability Engineering practices in production environments.
. Demonstrated experience troubleshooting complex production incidents, supporting service restoration, and conducting root cause analysis.
. Practical experience defining or using SLIs, SLOs, service availability measures, or other reliability metrics.
. Experience creating automation to reduce manual operational effort or improve incident detection, response, or recovery.
. Working knowledge of monitoring, observability, logging, alerting, and event management practices.
. Experience improving production processes, runbooks, operational readiness, or incident and problem management.
. Ability to collaborate effectively with application, infrastructure, cloud, security, and support teams.
. Strong analytical and problem-solving skills, with the ability to use operational data to identify and prioritize reliability improvements.
. Clear written and verbal communication skills, including the ability to document technical findings and explain service risks and progress to stakeholders.
. Bachelor's degree in computer science, information technology, engineering, or a related field, or equivalent professional experience.
Competencies
8+ years’ experience in Production Support management
8+ years’ experience in ITSM
1 + years’ experience AI Ops
4+ years’ experience in AI/ML/Monitoring/Automation
3+ years’ experience in Site Reliability Engineering
Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $91,800.00 $167,700.00.
CGI's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
.Learning opportunities and tuition assistance
. Wellness and Wellbeing programs
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team - one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.