Program Manager

Program Manager

Position Description

CGI Federal is building the next generation of VA's Medical Disability Examination (MDE) program, and we're looking for people who want their work to directly improve Veterans' benefits outcomes.

The goal of the program is to modernize how exams are scheduled, performed, and delivered - bringing automation, secure data integration, and human centered design to a mission that impacts millions of Veterans. You'll work with leading technologies, support quality and compliance at scale, and help streamline processes that have long needed modernization.

The Program Manager serves as the primary leader responsible for the full lifecycle management of CGI Federal's MDE contract. This role oversees initiation, planning, execution, monitoring, and closeout of programs supporting the agency mission. The Program Manager ensures operational excellence across multi project program environments of significant scale, complexity, and budget. The role requires strong leadership, disciplined contract management, stakeholder coordination, and a deep understanding of federal requirements, particularly those associated with the Department of Veterans Affairs (VA).

This position is located in our Fairfax, VA office with work performed at client site in Washington, DC;

Your future duties and responsibilities

Program Leadership & Contract Management

· Lead the execution of a large scale, multi project program aligned with contractual, regulatory, and organizational requirements.

· Oversee contract performance, liaise with federal partners, and ensure all program deliverables meet scope, schedule, cost, and quality expectations.

· Manage program governance, risk, dependencies, financials, FAR compliant processes, and performance obligations.

· Drive continuous improvement initiatives, operational efficiencies, and Lean Six Sigma–aligned practices within the program.

VA Onboarding & PIV Badging Coordination

· Manage and coordinate all aspects of the VA onboarding and Personal Identity Verification (PIV) badging processes for Contractor personnel.

· Ensure timely, accurate submission of onboarding packets, documentation, and appointment attendance.

· Serve as the primary liaison to VA staff, maintaining deep understanding of onboarding workflows, required forms, content expectations, and process changes.

· Track, shepherd, and report onboarding progress; quickly identify and mitigate delays or issues.

· Facilitate rapid onboarding of new Contractor staff to support operational readiness and contract performance.

Operational Management

· Provide leadership across customer service and call center environments, including multi tier and multi stakeholder operations.

· Manage distributed regional and national teams, ensuring consistent performance and communication.

· Oversee high volume operational workflows and processing pipelines.

· Lead disaster recovery planning and execution for national operational footprints.

· Manage subcontractor networks, including performance oversight, SLA compliance, diagnostics provider integrations, EHR interoperability workstreams, and provider network coordination.

Stakeholder & External Relations

· Work collaboratively with Veterans Health Administration (VHA) stakeholders and related medical industry partners.

· Support Veteran Service Organization (VSO) engagement and coordination activities.

· Manage responses and actions related to congressional inquiries in alignment with agency and contract standards.

Required qualifications to be successful in this role

· Bachelor's degree or advanced degree in a field relevant to program, contract, or operational management.

· Minimum 10 years of experience managing programs of significant scale (250M+), complexity, and lifecycle scope.

· 20+ years of overall relevant experience in federal, healthcare, or highly regulated environments.

· Proven experience working within the medical industry, including VHA related operations.

· Demonstrated background supporting VSO organizations and responding to congressional correspondence.

· Experience with subcontractor management, diagnostics vendors, EHR integrations, and provider networks.

· Extensive experience in contract oversight, FAR requirements, performance management, and SLA/metrics governance.

· Operational leadership experience at the Director level or equivalent, including call center management and large team oversight.

· Experience with continuous improvement, process optimization, Lean Six Sigma methodologies, and ramp up environments.

· Disaster recovery and continuity of operations planning experience in nationwide operations.

Desired qualifications :

· Strong analytical, organizational, and communication skills.

· Ability to work in fast paced, multi stakeholder federal environments.

· Demonstrated ability to build and maintain relationships with clients, subcontractors, and executive stakeholders.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $165,300.00 $305,800.00.

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:

. Competitive compensation

. Comprehensive insurance options

. Matching contributions through the 401(k) plan and the share purchase plan

. Paid time off for vacation, holidays, and sick time

. Paid parental leave

. Learning opportunities and tuition assistance

. Wellness and Well being programs

#CGIFederalJob

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team - one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

CGI is an Equal Opportunity Employer, to include disability and protected veteran status; we are committed to compliance with U.S. laws and regulations.