Production Application Support Engineer

Production Application Support Engineer

Position Description

The best version of us starts with You!

We CGI is seeking an experienced and motivated Production Application Support Engineer (Hybrid Cloud) to join our infrastructure team supporting a leading global Bank client.

Knowledge of the Fixed Income product set, related market events, market data feeds and an understanding of the trading lifecycle (order routing, execution and settlement).

This is a Full-Time, On-Site employment opportunity located in Cary, NC in a Hybrid Model.

Your future duties and responsibilities

Incident Management & Post Mortem Excellence: Respond rapidly to production incidents with data driven decision making, minimising downtime and financial impact. Lead root cause analysis and conduct blameless post-mortems

Monitoring & Automation: Enhance application health monitoring and implement automation to reduce manual intervention and improve system resilience

Communication: Provide clear, timely updates to business stakeholders and senior technologists during incidents and follow-ups.

Collaboration: Partner with development teams to design and deploy fault-tolerant, scalable solutions aligned with business goals

Governance & Compliance: Enforce and adhere to change, incident, and problem management policies, as well as bank specific non-financial risk frameworks

Mentorship: Support the growth of junior team members and promote a culture of engineering excellence and continuous improvement

Trading desk knowledge – Listed Derivatives, Fixed Income.

Need to work directly with traders in a live trading environment.

Required qualifications to be successful in this role

At least 8+ years of Application Production Support engineering or systems administration experience within large enterprise environments.

• Strong experience with Application Production Support within a trading or financial services environment.
• Proven expertise in production support, incident management, root cause analysis, and service reliability, ensuring high system availability and SLA compliance.
• Experience supporting Unix/Linux infrastructure across on-premises, virtualized, and/or cloud environments.
• Strong knowledge of Unix/Linux operating systems, configuration, administration, troubleshooting, and platform maintenance.
• Experience with Shell/Bash scripting and automation of infrastructure and patching activities.
• Experience with configuration management or automation technologies such as Ansible or equivalent.
• Experience integrating or supporting patch-management and infrastructure tooling.
• Understanding of vulnerability remediation, system hardening, security controls, and patch compliance.
• Working knowledge of enterprise networking, including TCP/IP, DNS, firewalls, and connectivity troubleshooting.
• Experience working within formal change, release, incident, and operational governance processes.

Education: Bachelor's degree in computer science or related field.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $79,600.00 $156,700.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include:

. Competitive compensation

. Comprehensive insurance options

. Matching contributions through the 401(k) plan and the share purchase plan

. Paid time off for vacation, holidays, and sick time

. Paid parental leave

. Learning opportunities and tuition assistance

. Wellness and Well-being programs

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team - one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.