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Added 3 mins ago
Firewall Operations Engineer
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This is an opening for a Firewall Operations Engineer to support a Department of State (DoS) Bureau of Diplomatic Technology (DT) program. This program provides transparent, interconnected…
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Junior Boundary Systems Engineer
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We are seeking a System Engineer professional to support the design, implementation, and management of the security and operational boundaries that separate the organization’s internal…
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Senior Boundary Network Systems Engineer
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Tactical Network and Computer Systems Architect
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Patuxent River, MD
Bowhead is seeking a Tactical Network and Computer Systems Architect for an upcoming effort in Patuxent River, MD. The Tactical Network and Computer Systems Architect will design,…
Added 3 mins ago
Tactical Network and Computer Systems Administrator
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Support network emulation, virtualization, analysis, and planning.
Added 4 mins ago
Information System Security Officer (ISSO) - TS Clearance
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Fort Meade, MD
…and industry best practices. Essential Functions: 1. Provide support for the development of policies, standards, instructions, procedures, strategies, and communications relative to the…
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DevOps Engineer 3
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Support the development life cycle of platform architectural design, deployment and debugging
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Senior Network Security Engineer
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Minimum four years of experience in a Network Security Engineering role.
Added 4 mins ago
Cloud Engineer
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Consult with engineering staff to support hardware, software, operational and performance requirements of overall cloud technology system.
Added 4 mins ago
SATCOM Systems Engineer
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As a SATCOM Systems Engineer on our team, you have the chance to shape future SATCOM systems by leading systems engineering efforts to deliver enterprise SATCOM capabilities for a worldwide…
Added 4 mins ago
SATCOM Systems Engineer, Senior
BOOZ, ALLEN & HAMILTON, INC.
Fort Meade, MD
As a SATCOM Systems Engineer on our team, you'll have the chance to shape future SATCOM systems by leading systems engineering efforts to deliver enterprise SATCOM capabilities for a…
Added 11 mins ago
Incoming Inspection Technician - East Tawas Area
The Pivot Group Network
East Tawas · East Tawas, MI
Are you ready to take on a challenging and rewarding opportunity in incoming inspection technician? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed…
Added 11 mins ago
Supplier Quality Engineer - Flint Area
The Pivot Group Network
Flint · Flint, MI
Are you a skilled professional with a passion for excelling as a supplier quality engineer? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to…
Added 11 mins ago
Controls Engineer - Alpena Area
The Pivot Group Network
Alpena · Alpena, MI
Are you a skilled professional with a passion for automation, PLC programming, and process control? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated…
Added 11 mins ago
Automation Engineer - Escanaba Area
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…improve efficiency and reduce manual processes? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships and supporting…
Added 11 mins ago
Quality Manager - Coldwater Area
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Coldwater · Coldwater, MI
Are you ready to take on a challenging and rewarding opportunity in quality management? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to building…
Added 11 mins ago
Quality Supervisor - Detroit Area
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Are you ready to take on a challenging and rewarding opportunity in quality supervision? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to building…
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NPI Engineer - Alpena Area
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Are you a seasoned professional with a passion for excelling as a npi engineer? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to fostering…
Added 15 mins ago
AI Project Manager
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Manage complex projects implementing new technology to support the architecture and engineering teams.
Added 15 mins ago
AI Project Manager
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Saint Louis, MO
Manage complex projects implementing new technology to support the architecture and engineering teams.
Added 15 mins ago
Architecture System Administrator - Staff
EY
Saint Louis, MO
+ Support the PM and Engineering Administrator: Provide direction to the Engineering PM and Admin team on upcoming requirements so they can plan integration.
Added 15 mins ago
Architecture System Administrator - Staff
EY
Jefferson City, MO
+ Support the PM and Engineering Administrator: Provide direction to the Engineering PM and Admin team on upcoming requirements so they can plan integration.
Added 15 mins ago
AI Project Manager
EY
Jefferson City, MO
Manage complex projects implementing new technology to support the architecture and engineering teams.
Added 15 mins ago
Architecture System Administrator - Staff
EY
Kansas City, MO
+ Support the PM and Engineering Administrator: Provide direction to the Engineering PM and Admin team on upcoming requirements so they can plan integration.
Added 17 mins ago
BE
DIRECTOR OF BUSINESS DEVELOPMENT / CONSTRUCTION SALES
BLVD ELECTRIC INC
Woodland Hills, CA
- $100,000 to $150,000 USD / year
field personnel and a substantial engineering, estimating,

CGI Technologies and Solutions, Inc.

Operations Analyst (SRE)

Lafayette, LA, United States
Baton Rouge, LA, United States

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Job details

Posting language: English
Posted: Jul 24, 2026

Original job description

Operations Analyst (SRE)

Position Description

CGI's Advantage Cloud Operations is an SRE-driven operating model, anchored on an Operations Control Plane that unifies telemetry, event management, automation, and IT Service Management (ITSM). The Operations Analyst is a hands-on Site Reliability Engineering (SRE) practitioner responsible for monitoring, triaging, and resolving incidents using correlated telemetry and automated runbooks. This role contributes to reducing operational toil through automation and disciplined problem management while supporting the reliability of CGI's Advantage platform.

This position can be performed from any CGI U.S. CSG office, with a preference for Lafayette, LA.

Your future duties and responsibilities

Operations & Reliability

Serve in a hands-on operations role (SRE track) within the Cloud Operations team supporting the CGI Advantage platform.
Take first-line ownership of monitoring, event triage, incident handling, and service request execution.
Work from the operator portal utilizing correlated dashboards, one-click runbooks, and standardized operational workflows.
Contribute to automation, ticket hygiene, and knowledge base quality to reduce repeat work.
Progress toward the Senior Operations Analyst role through the SRE realignment career path.

Monitoring & Event Triage

Monitor environment health using standardized dashboards and SLO-aligned alerts.
Triage events in IAP by applying deduplication and suppression context while routing incidents according to severity taxonomy.
Utilize distributed traces and correlated logs and metrics to isolate faults before escalation.
Meet First Touch Resolution and L1-to-L2 escalation reduction targets.

Incident & Service Request Execution

Execute approved runbooks and guard-railed self-service actions, including diagnostics, restarts, and environment tasks.
Maintain complete, well-classified tickets using guided intake fields and consistent operational taxonomy.
Coordinate activities within automatically created Microsoft Teams incident channels while documenting timelines and handoffs.
Draft clear customer-facing status updates using standardized communication templates.

Continuous Improvement

Identify recurring incidents as problem management candidates and support Root Cause Analysis (RCA) efforts with evidence and operational data.
Develop small automation scripts using Python, Bash, or PowerShell and recommend new runbook candidates based on recurring operational tasks.
Report configuration drift and validate changes against approved baselines under change control.
Maintain runbooks and knowledge articles while leveraging LLM-assisted triage tools to improve operational efficiency.

Required qualifications to be successful in this role

5 + years of experience in cloud or application operations, Network Operations Center (NOC), or L1/L2 production support environments.
Working knowledge of Microsoft Azure and Kubernetes (AKS), including: Pods ,Deployments ,Logging ,Scaling concepts
Experience with monitoring and logging platforms, including: Grafana-style dashboards ,Log search and analytics ,Alert management
Basic scripting experience using: Bash,Python ,PowerShell
Knowledge of IT Service Management (ITSM), including: Incident Management ,Service Request Lifecycle ,SLA awareness ,Quality ticket documentation
Linux fundamentals
Networking fundamentals, including: DNS ,TLS ,Load balancing
Experience using Git
Strong written and verbal communication skills for incident updates and operational handoffs.

Preferred Experience

. OpenTelemetry, Jaeger tracing, or Prometheus/Loki exposure.

. Ansible playbooks, Terraform basics, or GitHub Actions pipelines.

. Event management/AIOps platforms and runbook automation tools.

. PostgreSQL basics and SQL for operational queries and diagnostics.

. Certifications: AZ 900/AZ 104, CKA (entry), ITIL 4 Foundation.

CGI expects to accept applications for this position through 9/30/2026.

Other Information:

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $89,600.00 - $156,700.00.

At CGI we call our professionals “CGI Partners” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI's benefits are offered to eligible professionals on their first day of employment to include:

Competitive base salaries.
Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.
401(k) Plan and Profit Participation for eligible CGI Partners.
Flexibility and paid accrued vacation leave, ranging from 10 to 15 days per year, based on the job level, years of relevant prior experience, and years of service.
8 paid holidays per year & 2 floating holidays per year.
Wellness and Well-being programs.
Comprehensive medical, dental, and vision benefits
Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more.

For more detailed information about our benefits offerings visit Benefits | CGI Careers

Please note that the benefits listed above are subject to change based on the specific terms and conditions of the contract being supported.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team - one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

CGI is an Equal Opportunity Employer, to include disability and protected veteran status; we are committed to compliance with U.S. laws and regulations.

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