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Added 15 mins ago
Engineer / Principal Engineer Manufacturing
Northrop Grumman
Baltimore, MD
Northrop Grumman Mission Systems is seeking a Manufacturing Engineer / Principal Process Engineer for the Advanced Interconnects and Multilayer Solutions (AIMS) manufacturing cell.
Added 15 mins ago
Manufacturing Process Engineer / Principal Manufacturing Process Engineer
Northrop Grumman
Baltimore, MD
Northrop Grumman Mission Systems is seeking a Manufacturing Process Engineer / Principal Manufacturing Process Engineer for the Advanced Interconnects and Multilayer Solutions (AIMS)…
Added 43 mins ago
A
Warehouse Worker - $17/Immediate Start
Aerotek
Reno, NV
- $17 USD / hour
This role is an entry-level warehouse position focused on general picker/packer and warehouse associate duties. You will pick and pack dog food and candy products, process supply orders,…
Added 57 mins ago
P
Material Handler
Propelis
Butler, PA
- $16 to $17 USD / hour
Conducts operator level preventative maintenance on all assigned equipment according to the preventative maintenance schedule.
Added 59 mins ago
Deputy Leader - Water Treatment Facility
Veolia North America
Woonsocket, RI
…consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water,…
Added 1 hour ago
Deputy Leader
Veolia North America
Bastrop, LA
…consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water,…
Added 1 hour ago
Engineer I-Sr (Pwr Gen)
Entergy
Westwego, LA
Assist with the facilitation of the self-certification process for NERC Reliability Standards
Added 1 hour ago
Operations Analyst (SRE)
CGI Technologies and Solutions, Inc.
Lafayette, LA
Work from the operator portal utilizing correlated dashboards, one-click runbooks, and standardized operational workflows.
Added 1 hour ago
Forklift Operator, Formula (Stand Up) Day Shift
Performance Food Group
MS
The Forklift Operator, Formula transports incoming freight to inventory from staging areas for storage in the appropriate slots, on the multi-level racks in the assigned warehouse area and…
Added 1 hour ago
Forklift Hi-Lo Warehouse Day Shift
Performance Food Group
MA
The Forklift Operator will transport incoming freight to inventory from staging areas for storage in the appropriate slots, on the multi-level racks in the assigned warehouse area and…
Added 1 hour ago
Forklift Operator, Night Shift
Performance Food Group
FL
The Forklift Operator, Non Formula transports incoming freight to inventory from staging areas for storage in the appropriate slots, on the multi-level racks in the assigned warehouse area…
Added 1 hour ago
RU
Data Entry Operator
Randstad USA
Tempe, AZ
- $18 to $18.01 USD / hour
Added 1 hour ago
Driver Heavy Vehicles Level 2
CORP-Corporate Office
United States
4+ years commercial driving experience operating transportation vehicles with a GVWR of 26,001lbs. or more and its equivalent in on-the-job training as a forklift operator.
Added 1 hour ago
Health Technician (Telehealth Clinical)
Veterans Affairs, Veterans Health Administration
Fargo, ND
Added 1 hour ago
Health Technician (Telehealth Clinical)
Veterans Affairs, Veterans Health Administration
Fargo, ND
Added 1 hour ago
Production Operator - Packaging - Nights
The Coca-Cola Company
Auburndale, FL
…standards of quality, safety, and sustainability. As a Packaging Operator, you’ll operate and maintain automated equipment, support production changeovers, and help deliver the beverages…
Added 1 hour ago
V
Security Operations Center Operator - Weekends
VITALANT
United States
- $23 to $25 USD / hour
…that mission possible. As a Security Operations Center (SOC) Operator, you’ll play a critical role in protecting the people, facilities, donors, patients, and assets that support our work…
Added 1 hour ago
C
AI Operations Engineer
Coast
NY
- $150,000 to $180,000 USD / year
This is a builder role with an operator’s mindset. You’ll find the highest-leverage work across Sales, Customer Success, Marketing, Support, Finance, Risk, Product, and Operations, and own…
Added 2 hours ago
CO
FLEET MANAGEMENT SUPERVISOR
City of Riverside
Riverside, CA
- $7,446 to $9,983 USD / month
Experience: Three years of experience as a journey level automotive mechanic including some supervisory experience. Computer experience required.
Added 2 hours ago
CO
RE-ENTRY SYSTEMS AND NETWORK COORDINATOR (PUBLIC HEALTH PROFESSIONAL I)
City of Long Beach
Long Beach, CA
- $35.5 to $48.27 USD / hour
Valid motor vehicle operator license required for field travel, long-distance driving, and frequent community meetings.
Added 2 hours ago
CV
Operations and Maintenance Worker III
Crescenta Valley Water District (CA)
Glendale, CA · La Crescenta-Montrose, CA
- $35.93 to $48.31 USD / hour
…Operations & Maintenance Worker III is an advanced journey-level position in CVWD’s Operations and Maintenance Worker series, which performs a full range of basic to highly technical…
Added 2 hours ago
Renewables Process Operator
Greenville, OH
Monitor production processes and adjust equipment settings or raw materials inputs as directed to ensure the optimal efficiency in the production process
Added 3 hours ago
Reliability Engineering Technologist 1/2
Los Alamos National Laboratory
Los Alamos, NM
This position will be filled at either the Engineering Technologist 1/2 level, depending on the skills of the selected candidate. Additional job responsibilities (outlined below) will be…
Added 3 hours ago
Driver Heavy Vehicles Level 2
Northrop Grumman
Clearfield
4+ years commercial driving experience operating transportation vehicles with a GVWR of 26,001lbs. or more and its equivalent in on-the-job training as a forklift operator.
Added 3 hours ago
M
Robotics Software Engineer, Teleoperation
Mecka
New York, NY
- $200,000 to $240,000 USD / year
You'll take arms we buy off the shelf and make them safely, precisely controllable by an operator thousands of kilometers away. Many of these arms ship with no teleop stack and no teleop…

CGI Technologies and Solutions, Inc.

Operations Analyst (SRE)

Lafayette, LA, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Operations Analyst (SRE)

Position Description

CGI's Advantage Cloud Operations is an SRE-driven operating model, anchored on an Operations Control Plane that unifies telemetry, event management, automation, and IT Service Management (ITSM). The Operations Analyst is a hands-on Site Reliability Engineering (SRE) practitioner responsible for monitoring, triaging, and resolving incidents using correlated telemetry and automated runbooks. This role contributes to reducing operational toil through automation and disciplined problem management while supporting the reliability of CGI's Advantage platform.

This position can be performed from any CGI U.S. CSG office, with a preference for Lafayette, LA.

Your future duties and responsibilities

Operations & Reliability

Serve in a hands-on operations role (SRE track) within the Cloud Operations team supporting the CGI Advantage platform.
Take first-line ownership of monitoring, event triage, incident handling, and service request execution.
Work from the operator portal utilizing correlated dashboards, one-click runbooks, and standardized operational workflows.
Contribute to automation, ticket hygiene, and knowledge base quality to reduce repeat work.
Progress toward the Senior Operations Analyst role through the SRE realignment career path.

Monitoring & Event Triage

Monitor environment health using standardized dashboards and SLO-aligned alerts.
Triage events in IAP by applying deduplication and suppression context while routing incidents according to severity taxonomy.
Utilize distributed traces and correlated logs and metrics to isolate faults before escalation.
Meet First Touch Resolution and L1-to-L2 escalation reduction targets.

Incident & Service Request Execution

Execute approved runbooks and guard-railed self-service actions, including diagnostics, restarts, and environment tasks.
Maintain complete, well-classified tickets using guided intake fields and consistent operational taxonomy.
Coordinate activities within automatically created Microsoft Teams incident channels while documenting timelines and handoffs.
Draft clear customer-facing status updates using standardized communication templates.

Continuous Improvement

Identify recurring incidents as problem management candidates and support Root Cause Analysis (RCA) efforts with evidence and operational data.
Develop small automation scripts using Python, Bash, or PowerShell and recommend new runbook candidates based on recurring operational tasks.
Report configuration drift and validate changes against approved baselines under change control.
Maintain runbooks and knowledge articles while leveraging LLM-assisted triage tools to improve operational efficiency.

Required qualifications to be successful in this role

5 + years of experience in cloud or application operations, Network Operations Center (NOC), or L1/L2 production support environments.
Working knowledge of Microsoft Azure and Kubernetes (AKS), including: Pods ,Deployments ,Logging ,Scaling concepts
Experience with monitoring and logging platforms, including: Grafana-style dashboards ,Log search and analytics ,Alert management
Basic scripting experience using: Bash,Python ,PowerShell
Knowledge of IT Service Management (ITSM), including: Incident Management ,Service Request Lifecycle ,SLA awareness ,Quality ticket documentation
Linux fundamentals
Networking fundamentals, including: DNS ,TLS ,Load balancing
Experience using Git
Strong written and verbal communication skills for incident updates and operational handoffs.

Preferred Experience

. OpenTelemetry, Jaeger tracing, or Prometheus/Loki exposure.

. Ansible playbooks, Terraform basics, or GitHub Actions pipelines.

. Event management/AIOps platforms and runbook automation tools.

. PostgreSQL basics and SQL for operational queries and diagnostics.

. Certifications: AZ 900/AZ 104, CKA (entry), ITIL 4 Foundation.

CGI expects to accept applications for this position through 9/30/2026.

Other Information:

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $89,600.00 - $156,700.00.

At CGI we call our professionals “CGI Partners” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI's benefits are offered to eligible professionals on their first day of employment to include:

Competitive base salaries.
Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.
401(k) Plan and Profit Participation for eligible CGI Partners.
Flexibility and paid accrued vacation leave, ranging from 10 to 15 days per year, based on the job level, years of relevant prior experience, and years of service.
8 paid holidays per year & 2 floating holidays per year.
Wellness and Well-being programs.
Comprehensive medical, dental, and vision benefits
Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more.

For more detailed information about our benefits offerings visit Benefits | CGI Careers

Please note that the benefits listed above are subject to change based on the specific terms and conditions of the contract being supported.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team - one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

CGI is an Equal Opportunity Employer, to include disability and protected veteran status; we are committed to compliance with U.S. laws and regulations.

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More about this job

Skills

CGI
Microsoft Teams
Communication skills
Process improvement
Root cause analysis
Python
Bash
Microsoft PowerShell
Microsoft Azure
Kubernetes
Grafana
IT service management
Documentation
Linux
DNS
Git
Prometheus
Ansible
IBM Terraform
GitHub
Event planning
PostgreSQL
SQL
ITIL
Child care
Financial management
Teamwork
Regulatory compliance
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