Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 4 mins ago
Senior Digital Product Manager, Guest Engagement
Choice Hotels
Scottsdale, AZ
3 to 5 years' experience as a product manager, product owner, business analyst, or similar role within an e-commerce, digital customer experience, customer service technology, or contact…
Added 5 mins ago
Senior Financial Analyst, Manufacturing Finance
Corning Incorporated
Phoenix, AZ
The Senior Business Analyst (Finance) serves as a key finance business partner supporting Corning's Solar manufacturing operations. This individual will work closely with operations,…
Added 1 hour ago
Benefitfocus Client Data Consultant
BNF Benefitfocus
Charleston, SC · NY · Atlanta, GA · Minneapolis, MN · Boston, MA
…administration of medical, dental, voluntary benefits, wellness programs, and…
Added 1 hour ago
T
Practice Architect II-Co-Pilot
TEKsystems
Hanover, MD
- $148,200 to $222,400 USD / year
…growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our…
Added 1 hour ago
Contracts Deliverable Analyst
Insight Global
Columbia, MD
…documentation, and operational requirements are completed prior to customer handoff. The role will also support Bill of Material (BOM) validation efforts by reviewing part numbers,…
Added 1 hour ago
Chinese Operational Language Analyst
SOS International LLC
Annapolis Junction, MD
…operational nature that have direct bearing on supporting ongoing customer research and development…
Added 1 hour ago
Senior Computer Systems Analyst - Secret
Parsons Corporation
Baltimore, MD
Parsons is seeking a cleared, professional Senior Computer Systems Analyst to lead the analysis of mission requirements, complex data platforms, distributed systems, and enterprise…
Added 1 hour ago
Data Analyst - P&C Underwriting Analytics
State Farm
Bloomington, IL · Richardson, TX · Tempe, AZ · Dunwoody, GA
Within the PCU Portfolio Analysis unit, the Risk Analytics team is seeking a Data Analyst. Responsibilities include developing data-driven approach to problem solving and opportunity…
Added 1 hour ago
BI
Analyst, Inventory Control
Brother International Corporation
Bartlett, TN
- $55,000 to $70,000 USD / year
…aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced…
Added 1 hour ago
Sr. Logistic Analyst - Remote
SiteOne Landscape Supply
Roswell, GA
At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this…
Added 1 hour ago
Senior Financial Analyst
SiteOne Landscape Supply
Roswell, GA
At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this…
Added 2 hours ago
Operations Analyst (SRE)
CGI Technologies and Solutions, Inc.
Lafayette, LA
CGI's Advantage Cloud Operations is an SRE-driven operating model, anchored on an Operations Control Plane that unifies telemetry, event management, automation, and IT Service Management…
Added 2 hours ago
Director, Performance Assurance
RCN Management Company
Remote, United States
…and drives disciplined action planning to achieve revenue, customer, and operational objectives. Through data-driven insights and executive-level reporting, this position enables informed…
Added 2 hours ago
Data Analyst Sr
Oshkosh Corporation
Frederick, MD
As a member of the Data Analyst team, your primary responsibilities will be to identify, collect, process, and analyze datasets to help make informed business decisions. You will also…
Added 2 hours ago
CO
Administrative Services Analyst - Public Works
City of Oxnard
Oxnard, CA
- $37.59 to $61.62 USD / hour
The City of Oxnard’s Public Works Department is seeking an Administrative Services Analyst with strong technical, analytical, and customer service skills to be part of the team. This…
Added 2 hours ago
UG
Senior Product Manager
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
Knowledge of contact center operations, customer experience analytics, customer journey measurement, enterprise reporting, data governance, or healthcare data
Added 2 hours ago
SI
Provisioning & Entitlements Systems Sr Analyst
Salesforce, Inc.
IN · WA · CA
- $94,000 to $155,200 USD / year
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 2 hours ago
SI
REWS Business Operations Analyst
Salesforce, Inc.
CA
- $75,000 to $124,000 USD / year
The REWS Business Operations Analyst will support the Business Operations team and executive office within Real Estate and Workplace Services (REWS). The role reports to the Vice President…
Added 2 hours ago
Senior Customs Compliance Analyst
David's Bridal
King of Prussia, PA
The Senior Customs Compliance Analyst serves as a key customs and trade compliance resource to internal and external stakeholders, maintaining awareness of sourcing, tariff, regulatory, and…
Added 3 hours ago
EHR Support Analyst II
HCA Healthcare
Largo, FL
Do you have the career opportunities as an EHR Support Analyst II you want with your current employer? We have an exciting opportunity for you to join HCA Florida Largo Hospital which is…
Added 3 hours ago
Business Intelligence Analyst (Financial Reporting & Forecasting Experience Preferred)
Navy Federal Credit Union
Pensacola, FL
Contribute to reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems
Added 3 hours ago
887082 - GOVERNMENT ANALYST II
MyFlorida
TALLAHASSEE, FL
Working Title: 887082 - GOVERNMENT ANALYST II
Added 3 hours ago
OPERATIONS & MGMT CONSULTANT I - SES - 64083677
MyFlorida
MIAMI, FL
…needed. May also coordinate/supervise the activities of the Operations Analyst Specialist I positions as needed and/or…
Added 3 hours ago
L-
Planning Solution Senior Analyst - Anaplan
LOG - Logitech Inc.
TX
- $90,000 to $120,000 USD / year
We are seeking a Planning Solution Senior Analyst - Anaplan to lead the design and delivery of Sales Forecasting solutions. This role will be responsible for building scalable, data-driven…
Added 3 hours ago
Fleet Support Rep-System Analyst/DBA III
V2X
Marlton, NJ
We have an opportunity for a Helpdesk Analyst to work as a member of an energetic and dynamic team supporting advanced program integration and installation within Navy’s Strike Planning and…

CGI Technologies and Solutions, Inc.

Operations Analyst (SRE)

Lafayette, LA, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Operations Analyst (SRE)

Position Description

CGI's Advantage Cloud Operations is an SRE-driven operating model, anchored on an Operations Control Plane that unifies telemetry, event management, automation, and IT Service Management (ITSM). The Operations Analyst is a hands-on Site Reliability Engineering (SRE) practitioner responsible for monitoring, triaging, and resolving incidents using correlated telemetry and automated runbooks. This role contributes to reducing operational toil through automation and disciplined problem management while supporting the reliability of CGI's Advantage platform.

This position can be performed from any CGI U.S. CSG office, with a preference for Lafayette, LA.

Your future duties and responsibilities

Operations & Reliability

Serve in a hands-on operations role (SRE track) within the Cloud Operations team supporting the CGI Advantage platform.
Take first-line ownership of monitoring, event triage, incident handling, and service request execution.
Work from the operator portal utilizing correlated dashboards, one-click runbooks, and standardized operational workflows.
Contribute to automation, ticket hygiene, and knowledge base quality to reduce repeat work.
Progress toward the Senior Operations Analyst role through the SRE realignment career path.

Monitoring & Event Triage

Monitor environment health using standardized dashboards and SLO-aligned alerts.
Triage events in IAP by applying deduplication and suppression context while routing incidents according to severity taxonomy.
Utilize distributed traces and correlated logs and metrics to isolate faults before escalation.
Meet First Touch Resolution and L1-to-L2 escalation reduction targets.

Incident & Service Request Execution

Execute approved runbooks and guard-railed self-service actions, including diagnostics, restarts, and environment tasks.
Maintain complete, well-classified tickets using guided intake fields and consistent operational taxonomy.
Coordinate activities within automatically created Microsoft Teams incident channels while documenting timelines and handoffs.
Draft clear customer-facing status updates using standardized communication templates.

Continuous Improvement

Identify recurring incidents as problem management candidates and support Root Cause Analysis (RCA) efforts with evidence and operational data.
Develop small automation scripts using Python, Bash, or PowerShell and recommend new runbook candidates based on recurring operational tasks.
Report configuration drift and validate changes against approved baselines under change control.
Maintain runbooks and knowledge articles while leveraging LLM-assisted triage tools to improve operational efficiency.

Required qualifications to be successful in this role

5 + years of experience in cloud or application operations, Network Operations Center (NOC), or L1/L2 production support environments.
Working knowledge of Microsoft Azure and Kubernetes (AKS), including: Pods ,Deployments ,Logging ,Scaling concepts
Experience with monitoring and logging platforms, including: Grafana-style dashboards ,Log search and analytics ,Alert management
Basic scripting experience using: Bash,Python ,PowerShell
Knowledge of IT Service Management (ITSM), including: Incident Management ,Service Request Lifecycle ,SLA awareness ,Quality ticket documentation
Linux fundamentals
Networking fundamentals, including: DNS ,TLS ,Load balancing
Experience using Git
Strong written and verbal communication skills for incident updates and operational handoffs.

Preferred Experience

. OpenTelemetry, Jaeger tracing, or Prometheus/Loki exposure.

. Ansible playbooks, Terraform basics, or GitHub Actions pipelines.

. Event management/AIOps platforms and runbook automation tools.

. PostgreSQL basics and SQL for operational queries and diagnostics.

. Certifications: AZ 900/AZ 104, CKA (entry), ITIL 4 Foundation.

CGI expects to accept applications for this position through 9/30/2026.

Other Information:

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $89,600.00 - $156,700.00.

At CGI we call our professionals “CGI Partners” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI's benefits are offered to eligible professionals on their first day of employment to include:

Competitive base salaries.
Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.
401(k) Plan and Profit Participation for eligible CGI Partners.
Flexibility and paid accrued vacation leave, ranging from 10 to 15 days per year, based on the job level, years of relevant prior experience, and years of service.
8 paid holidays per year & 2 floating holidays per year.
Wellness and Well-being programs.
Comprehensive medical, dental, and vision benefits
Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more.

For more detailed information about our benefits offerings visit Benefits | CGI Careers

Please note that the benefits listed above are subject to change based on the specific terms and conditions of the contract being supported.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team - one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

CGI is an Equal Opportunity Employer, to include disability and protected veteran status; we are committed to compliance with U.S. laws and regulations.

Apply About employer

More about this job

Skills

CGI
Microsoft Teams
Communication skills
Process improvement
Root cause analysis
Python
Bash
Microsoft PowerShell
Microsoft Azure
Kubernetes
Grafana
IT service management
Documentation
Linux
DNS
Git
Prometheus
Ansible
IBM Terraform
GitHub
Event planning
PostgreSQL
SQL
ITIL
Child care
Financial management
Teamwork
Regulatory compliance
Provide information

Report this job