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Added 1 min ago
Graduate Development Program, Associate Product Manager, US Electric IT
natgridProd
Syracuse, NY · Waltham, MA
Are you ready to help shape the future of electric asset management? As an Associate Product Manager in US Electric IT team, you’ll support the STREAMS program, a strategic transformation…
Added 2 mins ago
Graduate Development Program, Associate Project Manager, Workplan Capital Project Delivery
natgridProd
Northboro, MA
…decisions, track project progress, and help ensure critical infrastructure projects are ready to move from planning to…
Added 15 mins ago
Operations Manager
Inframark
Belle Chasse, LA
We’re looking for an experienced Operations Manager who knows the ins and outs of plant operations and is passionate about developing people, improving processes, and delivering dependable…
Added 19 mins ago
BS
Infrastructure and Operations Principal Architect, ITD
Brookhaven Science Associates, LLC
Upton, NY
- $126,000 to $222,500 USD / year
Brookhaven National Laboratory is seeking a multidisciplinary technical leader to serve as the Infrastructure and Operations (I&O) Principal Architect within the Information Technology…
Added 23 mins ago
Cash Portfolio Manager
Massachusetts Mutual Life Insurance Co.
Boston, MA
As part of enterprise asset liability process, work closely with other leaders in the organization, including Treasury Operations, Liquidity Management, Portfolio Management, Quantitative…
Added 30 mins ago
Pricing Manager
Datamark, Inc.
El Paso, TX
The Pricing Manager is responsible for designing financially sound and operationally viable pricing solutions that support the company’s business development and client expansion efforts.…
Added 30 mins ago
Finance Manager
Datamark, Inc.
El Paso, TX
The Finance Manager is responsible for overseeing the financial operations, including budgeting, forecasting, financial reporting, pricing, cash flow management, and operational finance…
Added 1 hour ago
Area VP, Sales
Serval
San Francisco, CA · New York, NY
- Partner with Revenue Operations on tooling, reporting, and enablement infrastructure
Added 1 hour ago
AU
Director Project Controls, Data Centers
AtkinsRealis USA Inc.
United States
- $200,000 to $250,000 USD / year
This is a unique opportunity for an ambitious initiative-taker to be a key contributor to growth and expansion of our operations for all of our business units. You will be a key face of the…
Added 1 hour ago
NF
Director of Operations
Nutech Fire Alarm & Security
Downey, CA
- $60,000 to $90,000 USD / year
● Previous experience in an Operations Manager, Director of Operations, Senior Project Manager, General Manager, or similar leadership position.
Added 1 hour ago
Senior Product Manager, Data Platform
Curinos Inc
New York, NY
We are seeking a Senior Product Manager to lead the Data Platform pod and own the vision, roadmap and outcomes for the full Curinos Lakehouse on Databricks. The scope runs from ingestion…
Added 1 hour ago
Senior Product Manager, Data Center & AI Networking Hardware
Hewlett Packard Enterprise
Sunnyvale, CA
HPE Networking is seeking a Senior Product Manager to define and deliver next-generation networking platforms for data centers and AI clusters.
Added 1 hour ago
Senior Principal, Product Manager - Data Center and AI Networking Hardware Architecture
Hewlett Packard Enterprise
Sunnyvale, CA
Senior Principal, Product Manager - Data Center & AI Networking Hardware
Added 1 hour ago
QT
Program Manager
Quantum Technology Group
NC
- $121,000 to $125,000 USD / year
Quantum Technology Group, LLC (QTG) is seeking a highly motivated and skilled Program Manager to support the U.S. Department of Veterans Affairs (VA) Enterprise Load Balancing Solution.
Added 2 hours ago
O
Strategic Sourcing Manager, Data Center Infrastructure, Electrical & Mechanical
OpenAI
San Francisco, CA
- $226,000 to $285,000 USD / year
…deliver reliably at scale. We partner across Design Engineering, Infrastructure Delivery, Capacity Planning, Construction, Finance, Legal, and Hardware…
Added 2 hours ago
Enterprise Operations Manager
SAIC
Washington, DC
SAIC is actively looking for an Enterprise Operations Manager to join our team supporting DOT. The End User Operations Manager is responsible for leading and optimizing the end user support…
Added 2 hours ago
Security Operations Technical Program Manager
Waymo
Tempe, AZ
Global Program Expansion: Oversee and drive the end-to-end execution of all Security Operations programs and strategic projects to scale physical security infrastructure and protect…
Added 2 hours ago
HR Operations Manager
CrewAI
Remote, United States
We're hiring our first HR Operations Manager to own the systems, processes, and policies that let CrewAI hire, pay, support, and grow its people well - without slowing anyone down. This…
Added 3 hours ago
C
Program Manager B-52 (WBD) - (Part-Time) - 01.3.11
Credence
Tinker Air Force Base, OK
- Part-time
Credence has an immediate need for a part-time Program Manager B-52 (WBD) at the senior level who will be primarily responsible for supporting the B-52 Stratofortress Division (AFLCMC WBD)…
Added 3 hours ago
Data Analytics and AI Integrator
Credence
Washington, DC
…with the applicable division leads and the Contractor Program…
Added 3 hours ago
C
AI Platform & DevSecOps Engineer
Credence
Remote, United States
- $150,000 to $190,000 USD / year
The ideal candidate has a strong foundation in AWS, Kubernetes, Infrastructure as Code (IaC), CI/CD, Python, security automation, and production operations, along with practical knowledge…
Added 3 hours ago
Senior Project Manager
Crawford Architects, LLC
San Antonio, TX
o Strong understanding of municipal development, zoning, permitting, infrastructure coordination, and agency operations.
Added 3 hours ago
Senior Manager, IT Operations
SABERT CORPORATION
Sayreville, NJ
Sabert is seeking a Senior Manager, IT Operations & Azure Cloud to lead our IT Systems team and help shape the next phase of our global cloud and digital transformation.
Added 3 hours ago
Program Manager, Transformation Office
AVEVA Solutions
Philadelphia, PA
Job Title: Program Manager, Tranformation Office
Added 3 hours ago
Construction Project Manager
CP Engineers
Remote, United States
CP Engineers is seeking an experienced Construction Services Project Manager to support our growing Construction Services Group. This role will oversee active construction services…

CGI Technologies and Solutions, Inc.

Onsite and Remote Support Manager, SME TS/SCI with Poly REQUIRED

Arlington, VA, United States

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Job details

Experience: Education and/or Experience: Bachelor’s degree and/or 10+ years of experience
Posting language: English
Posted: May 15, 2026

Original job description

Onsite and Remote Support Manager, SME TS/SCI with Poly REQUIRED

Position Description

CGI Federal has an exciting opportunity for an Onsite and Remote Support Manager within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities.

The Onsite and Remote Support Manager leads IT or customer service teams to deliver seamless technical assistance. They oversee daily help desk operations, manage Service Level Agreements (SLAs), handle escalated issues, and ensure both physical hardware and digital connectivity needs are met across the organization.

CGI Federal is growing its high-performance team whose members share a passion for building high-quality, scalable, advanced IT solutions in a collaborative, fast-paced, outcome-driven mission.

This role is located in Arlington, VA and it 100% onsite

Your future duties and responsibilities

Team Management & Development: Line manage, mentor, and motivate the onsite and remote support teams to achieve organizational objectives, fostering a positive and collaborative environment.
Service Delivery Oversight: Manage daily onsite and remote support operations, ensuring adherence to Service Level Agreements (SLAs) and ITIL processes for incident, problem, and change management.
Performance Monitoring: Track and analyze Key Performance Indicators (KPIs) and service metrics to identify areas for improvement and ensure consistent, high-quality service delivery.
Technical Leadership: Provide technical guidance and expertise on LAN infrastructure, system modernization, and the deployment of new IT capabilities.
Stakeholder Management: Build strong relationships with internal stakeholders and end-users to effectively meet IT support needs and promote new technologies.
Process Improvement: Identify inefficiencies in processes and workflows, then recommend and implement improvements to enhance service quality and operational efficiency.
Vendor Management: Collaborate with third-party vendors to ensure optimal performance, cost-effectiveness, and adherence to quality standards.
Documentation & Reporting: Create and maintain documentation related to support procedures, and provide reports on team performance and service metrics.

Required qualifications to be successful in this role

Education and/or Experience: Bachelor’s degree and/or 10+ years of experience
Security Clearance: TS/SCI with CI Clearance REQUIRED
Strong technical background in IT infrastructure and support.
Leadership and communication skills.
Experience with ITIL best practices and service management frameworks.
Ability to manage a team, including performance issues and staff development.
Skills in troubleshooting technical issues and implementing solutions.
Experience with hardware, software, and network support.
Strong understanding of system modernization and deployment strategies.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $88,200.00 - $190,900.00.

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:

Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs

#CGIFederalJob

#ClearanceJobs

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team - one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

CGI is an Equal Opportunity Employer, to include disability and protected veteran status; we are committed to compliance with U.S. laws and regulations.

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Skills

Support managers
CGI
Customer service
Technical support
ITIL
Change management
Leadership
LAN
Stakeholder management
Process improvement
Vendor management
Documentation
Reporting
Communication skills
Manage a team
Troubleshooting
Teamwork
Regulatory compliance
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