Mid-Level Business Analyst
Position Description
CGI is seeking a highly analytical and collaborative Business Analyst to support a client focused technology transformation initiative. In this role, you will serve as a critical liaison between project delivery teams and local operations, helping ensure that system implementations, business processes, training activities, and organizational change management efforts are effectively coordinated and aligned with project objectives.
You will play an integral role in supporting three key areas: system testing, training coordination, and Organizational Change Management (OCM). Working closely with project managers, functional teams, and business stakeholders, you will participate in system design discussions, support testing activities, coordinate training sessions, and track project deliverables. Your ability to translate business needs into actionable insights, identify potential challenges, and maintain alignment across teams will contribute directly to successful project implementation and operational readiness.
Your future duties and responsibilities
. Serve as a liaison between project delivery teams and local operations, ensuring effective communication, coordination, and alignment throughout implementation activities
. Participate in all phases of system testing, including test preparation, execution, issue identification, documentation, and resolution tracking
. Attend system design and configuration sessions to develop a strong functional understanding of the solution and its impact on business operations
. Support on site Train the Trainer sessions by documenting key discussions, capturing participant feedback, identifying action items, and coordinating follow up activities without relying on session recordings
. Assist the Project Manager with Organizational Change Management (OCM) activities, including meeting coordination, scheduling, session documentation, action item tracking, and milestone alignment
. Analyze existing and proposed business processes to identify operational gaps, system challenges, and opportunities for process improvement
. Collaborate with business stakeholders and technical teams to evaluate system functionality, troubleshoot issues, and recommend practical solutions that support business requirements
. Monitor project activities, system readiness, testing progress, and training deliverables while communicating risks, dependencies, and status updates to project leadership
. Support the development and maintenance of project documentation, including business requirements, testing results, training feedback, meeting notes, and implementation action items
. Contribute to project planning by supporting the definition of objectives, deliverables, schedules, resource needs, and recommendations for operational improvements
Required qualifications to be successful in this role
Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field, or equivalent practical experience
. Previous experience in business analysis, project coordination, systems implementation, or a similar role supporting technology driven business initiatives
. Experience supporting system testing activities, including test execution, defect documentation, issue tracking, and coordination with functional or technical teams
. Understanding of business process analysis, requirements gathering, system configuration, and operational improvement methodologies
. Ability to coordinate training activities, capture detailed session notes, document feedback, and manage follow up actions in environments where recording is not permitted
. Familiarity with Organizational Change Management (OCM) concepts and experience supporting project communications, stakeholder coordination, and implementation readiness activities
. Strong analytical and problem solving skills with the ability to evaluate complex information, identify patterns, and recommend actionable solutions
. Excellent written and verbal communication skills, including the ability to effectively engage business stakeholders, project managers, and technical teams
. Strong organizational skills with the ability to manage competing priorities, track deliverables, maintain accurate documentation, and support project deadlines
. Demonstrated ability to work independently and collaboratively in a dynamic, cross functional project environment
Desired Qualifications / Strongly Preferred
. Experience supporting enterprise technology implementations, system modernization initiatives, or business transformation projects
. Familiarity with User Acceptance Testing (UAT), test management processes, and defect tracking tools
. Exposure to change management frameworks, stakeholder readiness assessments, or end user adoption initiatives
. Experience coordinating instructor led training, Train the Trainer programs, or operational readiness activities
. Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, Teams, and project tracking tools
Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $81,600.00 $142,800.00.
CGI's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
.Learning opportunities and tuition assistance
. Wellness and Well being programs
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team - one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.
CGI is an Equal Opportunity Employer, to include disability and protected veteran status; we are committed to compliance with U.S. laws and regulations.
