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CGI Technologies and Solutions, Inc.

Lead Application Support Engineer-Java/AWS

Pittsburgh, PA, United States

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Job details

Posting language: English
Posted: Oct 20, 2026

Original job description

Lead Application Support Engineer-Java/AWS

Position Description

We are seeking a highly skilled Senior Application Support & Maintenance Engineer to support and enhance a business-critical enterprise application ecosystem. The successful candidate will provide Level 2 3 production support, application maintenance, incident resolution, root cause analysis, release management, and continuous improvement across a complex environment consisting of modern cloud native applications, enterprise middleware, databases, integrations, and containerized workloads.

The role requires deep technical expertise, strong troubleshooting capabilities, and experience operating within an ITIL based Application Managed Services (AMS) environment supporting mission critical business operations. The candidate will also leverage AI enabled operational tools and automation platforms to improve service quality, reduce incident resolution times, and optimize platform performance.

This role needs to be performed Onsite from Our client's office in Pittsburgh, PA only.

Required qualifications to be successful in this role

. 8+ years supporting enterprise applications in production environments.

. 5+ years of Java Full Stack Developer

. Experience working with Git and Maven

. Strong Hand on Experience on Angular and Angular JS

. Experience working with Restful web services

. Experience supporting large scale integrated applications.

. Experience with AWS cloud environments and containerized platforms.

. Experience leading production incident resolution efforts.

. Experience with Agile, Scrum, and DevOps delivery models.

. Experience in telecommunications, utilities, infrastructure, or similarly complex enterprise environments preferred.

. Previous Application Managed Services (AMS) experience strongly preferred.

. Hands on experience performing production root cause analysis and defect management.

. Experience gathering and analyzing business and functional requirements.

. Strong knowledge of Agile methodologies and SDLC practices.

. Bachelor's Degree in Information Systems or related field

OPTIONAL: Desired qualifications/non essential skills required

Relevant Certifications preferred

. AWS Certified Developer Associate AWS Solutions Architect Associate Oracle Certified Java Professional Oracle WebLogic Certification Oracle BPM/SOA Certification ITIL Foundation v4 Certified Kubernetes Application Developer (CKAD) Jenkins Certified Engineer Microsoft Azure Fundamentals (preferred) AI / Generative AI Certifications (Copilot, AWS AI, Azure AI)

Future duties and responsibilities

Production Support & Incident Management

. Provide L 2 3 support for business-critical production applications.

. Collaborate with L 2 3 support, infrastructure teams, architects, and business stakeholders during major incidents.

. Investigate and resolve complex application, integration, database, and middleware issues.

. Lead troubleshooting for Priority 1 and Priority 2 incidents.

. Perform root cause analysis (RCA) and implement permanent corrective actions.

. Support 24x7 on call rotation for critical production incidents.

Application Maintenance & Enhancements

. Develop, maintain, and enhance enterprise applications and APIs.

. Implement approved change requests and platform improvements.

. Analyze system requirements and provide technical solution recommendations.

. Refactor legacy applications and support modernization initiatives.

. Participate in code reviews and enforce development standards.

. Support technical debt remediation activities.

Release & Deployment Management

. Support application deployments across development, test, staging, and production environments.

. Coordinate release validation, rollback planning, and deployment readiness activities.

. Participate in change management and CAB reviews.

. Support CI/CD pipeline implementation and maintenance.

Cloud & Platform Operations

. Support applications hosted on AWS cloud environments.

. Troubleshoot containerized applications running on Docker and Kubernetes/EKS.

. Monitor application performance, availability, and reliability.

. Assist with cloud infrastructure automation and operational improvements.

. Participate in capacity planning and performance optimization initiatives.

AI & Automation Enablement

. Utilize AI assisted operational support tools to improve incident detection and resolution.

. Leverage Microsoft Copilot and AI driven analytics platforms to accelerate problem investigation.

. Identify opportunities for automation and self healing capabilities.

Documentation & Knowledge Management

. Maintain runbooks, technical documentation, knowledge articles, and operational procedures.

. Support cross training activities and knowledge transfer sessions.

. Contribute to service improvement recommendations.

. Ensure operational knowledge is documented and retained across the support organization.

#DICE

Other Information:

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $91,800.00 $160,700.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include:

. Competitive compensation

. Comprehensive insurance options

. Matching contributions through the 401(k) plan and the share purchase plan

. Paid time off for vacation, holidays, and sick time

. Paid parental leave

.Learning opportunities and tuition assistance

. Wellness and Well being programs

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team - one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

CGI is an Equal Opportunity Employer, to include disability and protected veteran status; we are committed to compliance with U.S. laws and regulations.

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More about this job

Skills

Oracle Java
AWS
Root cause analysis
Process improvement
Troubleshooting
ITIL
AMS
Git
Apache Maven
Agile
Scrum
DevOps
Change management
CI/CD
Troubleshoot
Docker
Kubernetes
Documentation
CGI
Teamwork
Regulatory compliance
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