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Added 16 mins ago
Senior Estimator
City of New York
New York City, NY
Only candidates who are permanent in the Associate Project Manager title, reachable on DDC’s Promotional Exam #3573, or the Open Competitive Exam #3110 may apply. Please include a copy of…
Added 16 mins ago
Senior Project Manager
City of New York
New York City, NY
Only candidates who are permanent in the Associate Project Manager title, or those who are reachable on DDC’s promotional list for exam #3573 or the open-competitive list for exam #3110 may…
Added 16 mins ago
Associate Commissioner of Operations
City of New York
Queens, NY
The NYC Department of Correction (DOC) seeks a qualified candidate to serve as Associate Commissioner of Operations, that will create and oversee a new project management unit focused on…
Added 21 mins ago
Office Services Coordinator
Brigham and Women's Hospital
Boston, MA
-Monitor project time lines and ensure deadlines are met.
Added 31 mins ago
Retail Print Specialist
Staples
Bellingham, MA
Flexible part time hours, generous paid time off, weekly pay and career growth opportunities
Added 31 mins ago
Electrical Facilities Maintenance Engineer (Electrical Engineer V)
State of Massachusetts
185 Kneeland Street, MA
…Operations Control Center Central Computer System via the integrated project control system (IPCS). * Prepares and issues request for quote specification documents for purchasing electrical…
Added 31 mins ago
District Planning Engineer (Civil Engineer IV)
State of Massachusetts
Lenox, MA
…and standards. Duties and Responsibilities * Coordinates with Project Development Engineer, Projects Engineer, Maintenance, Bridge, Traffic, and Design Sections as needed to initiate…
Added 31 mins ago
Associate General Counsel - DESE
State of Massachusetts
Everett, MA
Added 31 mins ago
IT Senior Solution Architect - AMI/Metering (Hybrid)
Eversource Energy
Westwood, MA
Directly assists in the development of a solutions architecture program including roadmaps and project portfolios for IT systems architecture.
Added 31 mins ago
Assistant District Construction Engineer/Design-Build (Civil Engineer V)
State of Massachusetts
Taunton, MA
…Administration, the Owner’s Engineer, and others. * Participate in project meetings and on-site visits with Alternative Delivery entities, Owner’s Engineers, Owner’s Representatives, and…
Added 32 mins ago
Associate Scientist, Metabolic Biologist
Lilly
Boston, MA
The Research Associate will perform and support in vivo pharmacology studies in rodent models, working under the direction of project scientists. In this role, you will implement study…
Added 47 mins ago
Plant Smart Factory Lead
ZF
Gray Court, SC
Profound knowledge of programming languages (Python, C#, .Net, SQL, and associate)
Added 47 mins ago
EC
Associate Production Supervisor
Eaton Corporation
Sumter, SC
- $71,000 to $105,000 USD / year
Eaton’s ES AMER ARS division is currently seeking a Associate Production Supervisor.
Added 48 mins ago
QUALITY CONTROL FOREMAN
HII
Goose Creek, SC
…innovative team of professionals ranges from skilled trades to project managers, engineers and software developers to solution architects, technical subject matter experts, and system…
Added 1 hour ago
Construction Quality Manager - Infrastructure
Burns & McDonnell
Kansas City, MO
…documents. The Construction Quality Manager partners closely with project leadership, engineering, clients, subcontractors, and quality personnel to integrate quality throughout the project…
Added 1 hour ago
Threat Assessment Manager- GWS Technology & Security Operations (Remote)
Capital One
Jefferson City, MO
+ Manage-up effectively, step in early to shape project parameters, and lead personal/team efforts toward success
Added 1 hour ago
Systems Administrator - Kiteworks
SitusAMC
Jefferson City, MO
The Associate, Systems Administrator is an individual contributor in the Systems Administration job family, responsible for the implementation, administration, and ongoing support of the…
Added 1 hour ago
Sr Technology Project Manager- Vulnerability and Product Support Team - Remote
SitusAMC
Jefferson City, MO
+ Project management qualification (PMP), Certified Associate in Project Management (CAPM) preferred
Added 1 hour ago
Public & Labor Proposal Associate
CVS Health
Work at Home, MO
…prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a…
Added 1 hour ago
G
Commercial Metal Wall Panel Estimator
GPAC
Denver, CO
- $90,000 to $120,000 USD / year
…knowledge, and the ability to review plans, specifications, and project requirements to develop complete project budgets and proposals. The estimator will work closely with project…
Added 1 hour ago
V
PCBA Operator I
Veralto
Loveland, CO
- $19 to $20.82 USD / hour
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified…
Added 1 hour ago
Charge Nurse (RN) - CVICU
AdventHealth
Littleton, CO
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind…
Added 1 hour ago
QS
Lead Estimator
Quanta Services
Aurora, CO
- $119,000 USD / year
…as a small company in Denver, CO, and have since grown to be part of the largest specialty contractor in North America. Today, we work with owners and contractors nationwide, delivering…
Added 1 hour ago
Senior Logistics Manager
Odyssey Systems Cons
Colorado Springs, CO
Senior Logistics Manager Job Locations US-CO-Colorado Springs ID 2026-9260 Category Logistics Type Full Time Biweekly Hours 80 Location : Name Peterson SFB Min USD $135,000.00/Yr. Max USD…
Added 1 hour ago
Senior Logistics Manager
Odyssey Systems Cons
Colorado Springs, CO
Senior Logistics Manager Job Locations US-CO-Colorado Springs ID 2026-9260 Category Logistics Type Full Time Biweekly Hours 80 Location : Name Peterson SFB Min USD $135,000.00/Yr. Max USD…

CGI Technologies and Solutions, Inc.

Call Center Specialist-

Albany, NY, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Call Center Specialist-

Position Description

Call Center Specialist

Position Description

CGI Federal, a wholly owned subsidiary of CGI, and an industry leader in providing support and services to industry stakeholders by addressing Section 8 Project Based inquiries. CGI is looking for an operations minded Call Center Specialist located in NY Albany, USA. This is a fast paced and results driven environment. The ideal candidate thrives in a work environment that provides a great deal of autonomy and values independent leadership that motivates others to achieve outstanding results.

This position is located in our NY Albany, USA office; however, a hybrid working model is acceptable.

Due to the nature of government contracts, US citizenship is required.

Your future duties and responsibilities

Receive and respond to large volumes of assigned calls, documenting systems with written communication and supporting documents, in accordance with the HUD Annual Contribution Contract (ACC) Acceptable Quality Levels (AQL) and CGI internal timeframes.
Call follow up to confirm resolution based on appropriate action on behalf of caller and management.
Working with other departments at various locations as it relates to resolutions associated with call investigations.
Portfolio Management, responsible for the day to day management activities, reviewing reports to meet internal and external AQL, staying abreast of project knowledge, and escalating issues in a timely manner.
Setting personal goals and objectives to meet weekly and quarterly tasks.
Effectively communicating with internal and external stakeholders, including government or commercial clients.

Required qualifications to be successful in this role

Candidates must demonstrate the ability to work independently and as part of a team. They must possess and demonstrate strong attention to detail, portfolio management experience, organizational ability, problem solving and analytical skills as it pertains to HUD Subsidized Multifamily Housing Programs. The candidate must have a history in effective communications and a proven track record of superior operations and production management. Additional Requirements: 1) Associate's degree is required OR must have significant relevant experience in lieu of an associate's degree to be considered. 2) 1 3 years' experience within a Call Center environment 3) Experience with interpreting and understanding government guidelines 4) Proven ability to manage a portfolio workload within short timelines 5) Excellent analytical skills and strong decision making abilities 6) Excellent verbal, written and interpersonal skills 7) Ability to multi task in fast paced, production environment and meet operational goals 8) Intermediate proficiency in Outlook, Excel, Word and PowerPoint

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:

. Competitive compensation

. Comprehensive insurance options

. Matching contributions through the 401(k) plan and the share purchase plan

. Paid time off for vacation, holidays, and sick time

. Paid parental leave

. Learning opportunities and tuition assistance

. Wellness and Well being programs

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role.

#CGIFederalJob

#LI MP12

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team - one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

CGI is an Equal Opportunity Employer, to include disability and protected veteran status; we are committed to compliance with U.S. laws and regulations.

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