Distribution Center WMS Training Manager

Job Title: Distribution Center WMS Training Manager Reports to: Sr. Manager, Distribution Center Location: Ellabell, GA Hours: Monday-Friday, 7:00am-3:30pm Work Environment: On-Site; Distribution Center Join us at our brand new, 500,000 square foot distribution center in the Savannah area (Ellabell, GA)

Summary As a member of the CFS Brands leadership team, the Distribution Center WMS Training Manager is responsible for supporting and improving the Warehouse Management System to enable safe, accurate, and efficient warehouse operations. This role focuses on system administration, process standardization, user support, documentation, and collaboration with warehouse leaders, vendors, and technical partners.

Essential Functions

• Administer and maintain our Blue Yonder Warehouse Management System to support the operational needs of the distribution center.
• Own the end-to-end creation of WMS SOPs, including gathering operational input, documenting process steps, coordinating reviews and approvals, and publishing controlled procedures, work instructions, quick-reference guides, and training materials.
• Manage the long-term SOP lifecycle by maintaining version control, scheduled review and revision cycles, change histories, approval records, and controlled distribution; communicate updates to affected teams and retire obsolete instructions in a timely manner.
• Regularly audit SOPs against current warehouse workflows, WMS functionality, inventory controls, safety practices, and compliance requirements, updating documentation whenever processes, systems, equipment, or roles change.
• Manage user access, roles, and permissions within the WMS in accordance with company policies.
• Lead structured WMS onboarding for new employees, including role-based orientation, hands-on practice, access readiness, and confirmation of required competencies.
• Partner with supervisors and department leaders to identify knowledge gaps, audit and reinforce standard work, and provide targeted follow-up support for end users.
• Deliver refresher training and coaching when processes, system features, SOPs, or job responsibilities change.
• Monitor system and operational performance, identify issues or trends, and coordinate adjustments that improve efficiency and accuracy.
• Investigate, document, and resolve WMS-related issues within the distribution center in a timely manner, escalating complex matters to vendors or technical partners as needed.
• Collaborate with warehouse operations and cross-functional teams to identify process improvement opportunities and ensure the WMS supports standard work.
• Support inventory accuracy within the WMS, including cycle counting, reconciliation, root-cause review, and follow-up actions.
• Generate and analyze standard reports to provide insights into warehouse performance, inventory levels, and process compliance.
• Coordinate with IT, ERP/TMS owners, and vendors to monitor and support system connectivity and information flow.
• Work with operations and vendors to test, communicate, and implement approved system enhancements and process changes.

Core Competencies for Success

• Proven experience supporting or administering a WMS; Blue Yonder experience is preferred.
• Familiarity with warehouse and distribution center operations, inventory control, and standard work practices.
• Understanding of how warehouse systems exchange information with ERP and TMS platforms; experience coordinating with technical teams or vendors is preferred.
• Ability to identify process improvement opportunities and translate operational needs into clear system and workflow requirements.
• Excellent communication, facilitation, and interpersonal skills, with the ability to explain WMS processes clearly and train users at different levels of experience.
• Strong analytical, organizational, and problem-solving skills, with careful attention to detail.
• Ability to work independently and collaboratively in a fast-paced warehouse environment.
• Detail-oriented and organized, with the ability to manage SOP revisions, training schedules, onboarding records, and competing priorities.
• Ability to build effective working relationships with operations, IT, and software vendors.

Qualifications

• Bachelor’s degree in supply chain management, logistics, business, information systems, or a related field, or equivalent relevant experience.
• Five or more years of experience supporting warehouse operations or working with a WMS; Blue Yonder experience is preferred. Demonstrated experience developing SOPs, onboarding users, and delivering classroom or hands-on training is highly desirable.

Diversity

Diversity is a core value at CFS Brands that we expect our employees to share. We are passionate about building and sustaining an inclusive and equitable working and learning environments for all individuals working in our organization. We believe every individual on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions.