Distribution Center, Coordinator

• • Job Title: Coordinator, Distribution Center Reports To: Warehouse Supervisor Location: Charlotte, NC Position Type: Full time Working in our Charlotte, NC DC and reporting to the DC Fulfillment Supervisor, the DC Coordinator supports daily warehouse operations with a strong emphasis on customer service, order accuracy, and transportation coordination. This role is hands-on and highly tactical, requiring strong communication, organization, and problem-solving skills. The Coordinator works closely with Customer Service, carriers, and warehouse leadership to ensure timely, accurate, and efficient order fulfillment. The ideal candidate has demonstrated expertise in order picking, parcel processing, and workstation flow, with prior experience in a Lead-level role. This position influences team performance without direct supervisory authority and requires consistent interaction with site leadership and periodic communication with corporate teams.

Key Responsibilities

Customer Service & Order Management

• Serve as a primary operational contact for Customer Service regarding order status, discrepancies, and issue resolution.
• Review and validate customer orders, identify discrepancies, and coordinate necessary corrections.
• Ensure all timelines for order fulfillment, samples, and customer requests are met.

Shipping, Transportation & Documentation

• Prepare shipping documentation including packing slips, bills of lading, international paperwork, and shipping labels.
• Coordinate daily pickups with carriers, freight forwarders, and parcel partners.
• Record and track lot numbers and delivery information accurately in the system.
• Inspect outbound trailers and notify leadership of any quality or compliance issues.
• Support outbound traffic across all channels, including Truckload, LTL, UPS/FedEx, and specialized customer requirements.

Warehouse Operations

• Perform general warehouse tasks including receiving, cycle counts, parcel packing, workstation setup, and housekeeping.
• Support workflow management on the floor, including preparation for huddles, daily planning, and coordination with Supervisors.
• Assist with training team members on standard work, packing expectations, workstation layouts, and system processes.

Administrative & Data Entry

• Complete computer-based data entry for shipping, inventory, planning, and KPI inputs.
• Organize clerical documents including weigh tickets, correspondence, and shipping files.
• Support administrative tasks related to SQDC updates, process charting, and daily management routines.

Quality, Safety & Continuous Improvement

• Participate in 5S, Kaizen events, problem solving, and continuous improvement initiatives.
• Maintain accurate and current standard work documents and support SOP/work instruction updates.
• Support Charlotte’s safety program through participation in audits, hazard mapping, and corrective actions.
• Maintain a clean and safe work area and proactively report or correct unsafe conditions.

EDUCATION / EXPERIENCE:

• High School Diploma required.

QUALIFICATIONS REQUIRED:

The type of experience required to effectively perform the essential functions and responsibilities of this position are:

• Minimum 3 years of experience in distribution operations, with at least 1 year in a Lead or equivalent role.
• Strong reading, writing, and communication skills.
• Proficient in Microsoft Office and capable of learning warehouse systems quickly.
• Experience with customer-facing communication, shipping processes, and transportation coordination.
• Continuous Improvement or Lean experience preferred.

Competencies

• Leadership: Positively influences team performance and supports a high-performance culture.
• Business Knowledge: Understands customer requirements and operational priorities.
• Operational Excellence: Applies strong organization, accountability, and time management.
• Collaboration: Builds effective relationships across warehouse, customer service, and carrier teams.

About CFS Brands Headquartered in Oklahoma City, Oklahoma, CFS Brands is a market-leading designer, manufacturer, and distributor of commercial foodservice, healthcare, and industrial hygiene products. CFS Brands is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CFS Brands participates in E-Verify. The Company will provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee’s Form I-9 to confirm employment authorization.