Quality Coordinator

General Summary

This position serves as a central point of coordination for site quality activities, ensuring consistent execution of inspections, product quality determinations, documentation, and system updates performed by Quality Team Members. This role coordinates daily quality inspection plans, ensures timely communication of quality-related information, and serves as a primary liaison with customer representatives on routine quality matters. This position applies established quality guidelines, supports investigations and audits, and helps drive compliance, consistency, and continuous improvement across operations.

This position provides quality and client support at complex or highly regulated facilities.

Primary Responsibilities

• Coordinate and prioritize daily quality activities performed by Quality Team Members, including inspections, product evaluations, and documentation.
• Review and ensure accuracy and completeness of quality records, product quality determinations, and WMS product status updates.
• Apply approved quality guidelines to support or confirm product quality determinations and disposition recommendations.
• Serve as a primary point of contact for routine quality communications with customer representatives, escalating issues as required.
• Track, communicate, and follow up on quality issues, deviations, and customer inquiries to ensure timely resolution.
• Support quality investigations, root cause analysis, and corrective actions by coordinating data collection and cross-functional input.
• Assist with preparation for audits, customer visits, and regulatory inspections, including document readiness and on-floor support.
• Ensure QMS related training and qualification requirements for team members are completed and maintained.
• Support continuous improvement initiatives related to quality processes, documentation, and system effectiveness.
• Other duties as assigned.

Required Qualifications - Experience:

• High school diploma or GED required.
• 3 years of experience in quality, inspection, warehouse, manufacturing, or regulated operations.
• Demonstrated experience performing product quality determinations under defined guidelines.
• Experience coordinating work activities or serving as a lead or point of contact for quality-related tasks.
• Proficiency with Warehouse Management Systems (WMS) and quality documentation systems.
• Ability to work in an operational environment, including standing, walking, and interacting on the warehouse floor.

Preferred Qualifications - Experience:

• Experience communicating directly with customers on quality matters in a professional setting.
• Familiarity with regulated environments such as medical devices, pharmaceuticals, healthcare logistics, or food distribution.
• Working knowledge of ISO-based quality systems, GMP, or similar regulatory frameworks.
• Experience supporting audits, customer visits, or regulatory inspections.
• Prior experience training or mentoring team members.

Skills - Abilities:

• Strong organizational and coordination skills with the ability to manage competing priorities.
• Effective written and verbal communication skills, including customer-facing communication.
• Sound judgment and decision-making within established quality guidelines and escalation paths.
• High attention to detail and commitment to data integrity and compliance.
• Ability to work cross-functionally with operations, engineering, and customer representatives.
• Proficiency with computer systems, including WMS, quality systems, and standard office applications.
• Continuous improvement mindset with a focus on process consistency and risk reduction.

Requirements, Perks, and Benefits (US -- Non-Exempt)

Physical - Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures
• Ability to read, write, and interpret information
• Ability to add, subtract, multiply, and divide
• Ability to use hands to finger, handle, or feel
• Ability to sit, walk, or stand for the duration of the shift
• Must possess visual acuity to perform essential job functions
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment
• Ability to lift/carry items up to 50 pounds

For details on our comprehensive benefits, click here

Equal Opportunity Employer

CEVA Supply Chain is an Equal Opportunity Employer, including veterans and individuals with disabilities.

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant

CEVA Logistics participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more:

• E-Verify Notice (bilingual)
• Right to Work Notice

CEVA Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@CEVA.com.

Perks and Benefits at CEVA Supply Chain

• Competitive Pay: CEVA Supply Chain ofers competitive hourly rates depending on your location and experience.
• 401K plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time of (Vacation and PTO)
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD-D coverage
• Supplemental Life and Supplemental AD-D
• Short-Term and Long-Term Disability (for full-time employees after 180 days of service)
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.

For details on our comprehensive benefits, click here