Senior Manager - Corporate Security

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238 CarMax, the way your career should be!

About this job The Senior Manager, Corporate Security provides strategic and operational leadership across three primary areas: Corporate Security, Executive Security, and Crisis Management. The role is responsible for developing scalable security strategies, leading security programs and teams, managing complex and sensitive risks, and collaborating across the organization to protect associates, executives, facilities, and business operations.

What you will do Corporate Security

• Lead the corporate security program, establishing and executing strategies designed to protect associates, visitors, facilities, and company assets.
• Develop and oversee corporate office security strategy and physical security design, including associate ingress and egress, visitor management, and security protocols for vendors and contractors.
• Develop, manage, and execute the corporate security technology strategy, including CCTV/video surveillance, intrusion detection, access control, emergency notification, and related security technologies.
• Provide oversight and guidance for security technologies and physical security programs at other corporate locations, including CarMax Finance, the Dallas Tech Hub, Customer Experience Centers, and other company facilities as appropriate.
• Conduct and oversee physical security assessments, audits, vulnerability assessments, and penetration testing, partnering with Cybersecurity, Human Resources, Technology/Communications, Facilities, and other business functions to identify and mitigate risk.
• Establish routines and governance to proactively identify security and safety vulnerabilities, prioritize enhancements, and develop implementation plans.
• Lead and manage the full-time and part-time Security Officer team responsible for front desk and corporate security operations.
• Develop multi-year security strategies and roadmaps in partnership with leadership, business stakeholders, and external vendors.
• Travel to corporate and other company locations periodically to conduct assessments, support security initiatives, and address elevated security risks.

Executive Security

• Lead the Executive Security program, providing security strategy, risk management, and protective support for senior executives and key leaders.
• Serve as a Corporate Security point of contact for senior executives regarding executive safety, security threats, travel risk, special events, and other elevated or sensitive security matters.
• Develop, maintain, and continuously improve executive security protocols based on evolving threats, business activities, executive profiles, and organizational needs.
• Conduct and coordinate executive threat and vulnerability assessments, incorporating relevant protective intelligence and risk information into security recommendations.
• Develop and oversee security plans for executive travel, leadership meetings, company events, and other higher-risk or high-profile activities.
• Establish appropriate protective security resources and protocols, including security officer procedures, training, escalation protocols, and contingency plans.
• Partner with internal stakeholders, external security providers, law enforcement, venues, and other partners when enhanced protective measures are required.
• Develop security awareness and preparedness training for executives and appropriate support teams.

Crisis Management

• Lead the cross-functional Emergency Response program for corporate/home office locations, establishing clear governance, roles, responsibilities, escalation protocols, and response procedures.
• Partner with departmental points of contact and key business functions to develop and maintain comprehensive emergency and crisis response plans.
• Provide guidance and support to other corporate locations, including CarMax Finance, the Dallas Tech Hub, Customer Experience Centers, and other facilities, in developing and maintaining location-specific emergency response plans.
• Develop and lead drills, tabletop exercises, and scenario-based exercises covering relevant security, safety, operational disruption, and crisis events.
• Evaluate exercise results and actual incidents through structured after-action reviews, identifying lessons learned, capability gaps, and corrective actions.
• Coordinate response to significant security and safety incidents, ensuring timely escalation, stakeholder engagement, situational awareness, and effective decision-making.
• Support senior leadership during significant incidents by providing concise risk assessments, security recommendations, response options, and situational updates.
• Maintain crisis-management capabilities that enable the organization to respond effectively to emerging events while protecting associates, leaders, facilities, and business operations.

Leadership & People Management

These responsibilities apply across all three functional areas:

• Develop and execute multi-year strategic roadmaps for Corporate Security, Executive Security, and Crisis Management in partnership with leadership, business partners, and external providers.
• Make timely, sound decisions involving complex, sensitive, and escalated security matters, clearly communicating decisions, risks, and recommended actions to appropriate stakeholders.
• Manage multiple concurrent critical incidents and priorities with confidence, sound judgment, and appropriate urgency.
• Recognize situations requiring executive involvement and escalate high-sensitivity, high-impact, or rapidly evolving risks to senior leadership.
• Build strong cross-functional partnerships across Security, Asset Protection, Human Resources, Cybersecurity, Facilities, Technology, Communications, Legal, and other business functions.
• Lead associate development through Individual Development Plans (IDPs) and meaningful, measurable business objectives aligned with organizational and security priorities.
• Develop associates through ongoing coaching, timely performance feedback, regular reviews, and annual performance evaluations.
• Build team capability and succession through training, professional development, cross-training, and expanded leadership opportunities.
• Perform other duties as assigned.

Qualifications and Requirements

• Four-year college degree preferred.
• 1-3 years supervisory experience required.
• 5+ years Corporate Security experience preferred.
• 5+ years Executive Threat Assessment and/or Protection preferred.
• 1-3 years of experience of project management experience preferred.
• 1-3 years of experience with enterprise CCTV and other security systems preferred.
• Internal associates must have completed SMDP
• Able to summarize and or present complex problems and/or technical information in a simplified manner
• Can make effective and independent judgments, perform root cause analysis to problem-solve, and provide creative solutions to difficult problems
• Able to delegate work to team, sets clear expectations, and holds associates accountable to meeting deadlines
• Able to resolve conflict by actively listening and communicating in a manner that is win-win; can make challenging decisions in the best interests of CarMax and our Associates
• Able to train and develop a team by providing real-time feedback and positive recognition
• Able to motivate, inspire and gain buy-in from leaders, vendors, and associates
• Able to determine security needs and put forth actions to meet business needs
• Able to organize and prioritize work effectively, leveraging the team and other resources and managing own time to meet team goals/objectives
• Must understand underlying security technologies and leverage them to maximize impact
• Overnight travel required for site visits in other states

Work Location and Arrangement: This role will be based out of the CarMax Home Office (Richmond, VA).

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will be considered for this specific role.

About CarMax At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change - sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The annual salary for this position is:

$82,800.00 - $132,500.00May be eligible for bonus and equity.

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.